Not ready for pills, but having a little difficulty getting it hard sometimes? This device by Hot Octopuss is by far the best product to get you rock hard and ready for the next step in your evening w... See more
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Great customer service, commitment to customer satisfaction with the products they provide. They truly want their customers to enjoy their products and furthermore go above and beyond to provi... See more
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Cheryl, don't know she is he or she only had conversation by email. Wonderful person. I have received a faulty product and She(he) sorted out within 2days. Unbelievable her(his) service and coope... See more
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The remote doesn’t work except when it wants to. I’ve replaced batteries, read everything I could find on the product and it just doesn’t work dependably. My biggest motivation when I purchased wa... See more
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Company details
About Hot Octopuss
Written by the company
We are in the business of making people feel good.
We design and build sex toys with scientific innovation and cutting edge technology. We do things differently. And that’s why we’ve taken sex toys back to the drawing board, to develop them using real people, some serious science and dare we say, ingenious designs.
We are passionately inclusive and celebrate diversity, actively working to break down stigmas around all forms of consensual sexual expression.
We believe every body has the right to sexual pleasure. So whether you’re cis, trans, non-binary, have limited mobility or are older, you’ll find a Hot Octopuss sex toy that’s perfect for you.
- Discreet shipping
- 1 year warranty
- Exchanges and returns
- We respect your privacy
- Secure payments
Contact info
Larch House, Parkmead Business Park, PO7 6XP, Denmead, Hampshire, United Kingdom
- customer.support@hotoctopuss.com
- www.hotoctopuss.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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One of the best customer service I ever…
One of the best customer service I ever had. My unit was defective and it took a week to have the new unit they are in Great Britain and me in Canada ! Thanks
28 March 2025
Unprompted review
Reply from Hot Octopuss
We're happy to hear that you received excellent customer service. We appreciate your feedback and are glad we could resolve the issue with your defective unit so quickly, despite the distance!
Great product, great support
Great product! For the most part the device works really well as promised. I did experience a bit of a charging problem, but Cheryl in support was very responsive and helped me get back up and running quickly.
1 April 2025
Unprompted review
Reply from Hot Octopuss
We're glad you enjoyed the product! We appreciate your feedback and are so happy that our support team, especially Cheryl, was able to resolve the charging issue quickly. Thanks for sharing your experience.
Impressed!
I was seriously impressed by the fast and personal customer service I received from Hot Octopuss. Aura asked a few detailed questions and then shipped a replacement toy to me, which arrived within days. Five stars. Thank you.
4 April 2025
Unprompted review
Reply from Hot Octopuss
We're happy to hear that you were seriously impressed with the customer service you received. We appreciate your positive feedback and are so glad the replacement arrived quickly. Thank you!
Easy to shop, discrete packaging
Easy to shop, transaction went through without issues, product delivered within timeframe, packaging was great.
1 October 2024
Reply from Hot Octopuss
We're happy to hear that you found our store easy to shop and that your transaction and delivery went smoothly. We appreciate your positive feedback on our packaging!
Great toy for 2
28 February 2025
Reply from Hot Octopuss
We're happy it's great! Thanks for your feedback; we appreciate you sharing.
Well deserves it's hype.
Product shipped and received in timely manner. Upon first try/experience with the device, it proved to give what was promised. The hands free aspect along with multiple mode of stimulation: !!
24 February 2025
Reply from Hot Octopuss
We appreciate you taking the time to share your positive experience! We're happy to hear that the product arrived promptly and met your expectations with its hands-free feature and various stimulation modes.
Charging cable
I ordered a replacement charging cable. Very quick response and delivery
25 January 2025
Reply from Hot Octopuss
We're happy to hear that you received your replacement charging cable quickly! We appreciate you taking the time to share your positive experience with us.
Reply from Hot Octopuss
Hi John,
Thank you for your review. I am sorry your SOLO Essential developed a fault. We do offer a 12 month warranty on our products but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear.
I have sent you an email from our customer support account, so we can troubleshoot and resolve this for you. Please check your junk mail for our contact.
I look forward to your reply.
Cheryl, Hot Octopuss Customer Support.
Cause I couldn’t return after two…
Cause I couldn’t return after two weeks! Most people have 30 to 60! Now I’ve thrown away 200.00.
23 January 2025
Reply from Hot Octopuss
Hi Renee,
Thank you for your review. You bought the item on 23rd January, and tried to return it in March. That was more than 30 days. And our returns policy is clearly shown on our shipping page.
At no point did you confirm if it was opened, and we did try to work with you but you refused to speak with us or provide any details.
If it was unopened (again you never said even though I asked), we may have been able to arrange something, and if it had been opened we could have looked at our exchange policy.
I am sorry you were disappointed but it is very difficult to help, if you won't speak to us.
Cheryl, Hot Octopuss Customer Support
I highly recommend this product, PULSE SOLO LUX!
I had questions about the product and customer service was quick to respond with detailed information that helped me decide to purchase the product.
The product, PULSE SOLO LUX worked as described and I use it often. My only wish there was some sort of stand to help hold the device so it is easier to charge. I use an old pill bottle to help hold it so the magnetic charge cord connects on top, which seems the best position to ensure it remains charging.
Charles
18 July 2024
Reply from Hot Octopuss
We appreciate your positive feedback regarding our customer service and the PULSE SOLO LUX. We're glad the product meets your expectations. Thank you for the suggestion about a stand; we will consider this for future product development.
No real satisfaction guarantee
Pay very careful attention to their "satisfaction guarantee." They don't tell you that you'll pay full price for the new item -- the retail price, not the discounted one shown online.
28 August 2024
Reply from Hot Octopuss
Hi David,
Thank you for your review.
I am very sorry you weren't happy with our satisfaction policy. However, you purchased our lowest priced product (the JETT), and when it wasn't suitable you asked to exchange to the Dragon Eye Essential, you were asked to pay the difference in cost (RRP) of those two items ($30 plus the shipping charge - $8.95), hardly full price, ($99.95).
I am sorry you were disappointed but our policy is clearly stated, and you wanted to keep the original toy (which you had said didn't work for you) but you never came back to us to arrange the exchange after we said you would need to return the JETT. It is hard for us to help, if you stop replying to emails.
I appreciate you taking the time to leave a review, and I hope you now feel more clear about our satisfaction policy.
CHeryl, Hot Octopuss Customer Support.
Quick, helpful customer service
I received a product which stopped working 11 months into a 1-year warranty. I was helped by Aura. She responded quickly, directly, and facilitated the prompt arrival of a new item to replace it. Customer service was exceptional. Thanks!
13 March 2025
Unprompted review
Reply from Hot Octopuss
We're happy to hear that we could resolve the issue with your product so quickly! We appreciate your positive feedback and are glad you enjoyed your experience with our customer support. Thanks!
Had a pulse duo..
Had a pulse duo... loved it. The new solo was not as well built.. didn't perform the same. Just bummed really. Spend more you'll be happier with the top end products.
13 February 2025
Reply from Hot Octopuss
***Edited Reply***
Hi M,
I was trying to work with you to resolve this but you have stopped replying to my emails. Please could you reply to me so wecan resolve this for you.
I look forward to hearing from you.
Cheryl, Hot Octopuss Customer Support.
***Original Reply***
Hi M,
Thank you for your review. I am sorry you have found the SOLO LUX isn't as enjoyable for you as the DUO, it is actually more powerful, with a deeper PULSE, and stronger motor. We do have a 45 day satisfaction policy for products purchased from our website.
I have sent you an email from customer.support@hotoctopuss.com, so we can try to find a solution to this for you, either with some useful advice or perhaps looking at a different product that might suit you better.
Please check your junk mail for our contact. I look forward to your reply.
Cheryl, Hot Octopuss Customer Support.
Reply from Hot Octopuss
We're happy to hear that you had a positive experience with our fast delivery and support. Thank you for your kind feedback.
Pulse Solo Lux — Charging Method Sucks Eggs
Pulse Solo Lux — The only way to charge it is with a flimsy and unstable magnetic connector that breaks if you look sideways at it. I have already had to shell out another $15 for a replacement charger cord after only a short time,e - the previous one just disintegrated. Ultra poor design and cheap quality contacts that are incredibly fragile. The device itself works, assuming it can be charged. It takes some getting used to. But treat the charging cord with kid gloves.
3 February 2025
Unprompted review
Reply from Hot Octopuss
Hi,
Thank you for your review. I am sorry you had issues with your SOLO LUX charging cable. I apologise if our warranty procedure wasn't made clear.
I have sent you a follow up email from our customer support account. Please check your junk mail for our contact.
I look forward to your reply.
Cheryl, Hot Octopuss Customer Support.
Excellent customer service.
When I emailed them due to an address mistake, they contacted me in a timely manner and quickly remedied the issue.
25 February 2025
Reply from Hot Octopuss
We appreciate you taking the time to share your feedback. We're happy to hear that we could resolve the address issue quickly and efficiently!
Great customer support!
Jazz responded quickly to my product issue, asked qualifying questions, and had a replacement ordered and shipped right away.
7 March 2025
Unprompted review
Reply from Hot Octopuss
We're happy to hear that the product issue was resolved quickly and efficiently. Thank you for sharing your positive experience with us; we appreciate it!
All products arrived before Valentine's…
All products arrived before Valentine's Day. But they were shipped in 3 different shipments ( I was expecting 2 shipments). Messaging was confusing.
3 February 2025
Reply from Hot Octopuss
We appreciate you letting us know your order arrived before Valentine's Day. We regret the multiple shipments and any confusion with messaging. We'll review our processes.
Reply from Hot Octopuss
We're happy to hear that you had a great experience with our customer service. We appreciate your feedback!
I have both the basic solo unit
I have both the basic solo unit, and the enhanced unit with remote control. I LOVE both units, BUT my Delux unit will now only hold a charge for 5-10 minutes.... not nearly long enough anymore.... Is there anything I should do to rectify this, or is it just planned obsolescence and I should now buy the new unit???
4 March 2025
Unprompted review
Reply from Hot Octopuss
Hi Terry,
Thank you for your review. Without knowing how old your SOLO LUX is, and the conditions it has been kept in, I can't really comment on the battery life. However, the batteries should last at least 3 years, if they are looked after correctly.
Please email at customer.support@hotoctopuss.com (FAO: Cheryl) and I will be happy to troubleshoot this, and hopefully find a solution. For all warranty claims we will need to see a proof of purchase.
I look forward to hearing from you 😊
Cheryl, Hot Octopuss Customer Support
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