B&B HOTELS Reviews 

Five time to use this service and always very good .. very professional staff and easy website

I still have not received a response to my letter. A week has passed. They just ignore my letter. They twice caused me material damage. And no one wants to answer it.

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I paid at the hotel for 6 breakfasts (for myself and my husband). But I have never been able to enjoy them. This is very annoying. When I remarked to the girl, she replied that there were no more eggs. Why should this be my problem? And where she used up the eggs, if they are not constantly at breakfast. The people complained about it.

And so it happened every morning! This is just outrageous. I was before this in the "B & B" hotel in another city and everything was fine there. In my life I have not heard a rougher answer than this time: "The eggs are over, eat what is left." There is nothing there that can be called a full breakfast. In Amsterdam at "Hema" for 2 euros until 10 a.m. I can take 5 products: eggs, cheese, croissant, a piece of chicken and so on. 5 items for 2 euros. And at your hotel, I paid three times more for breakfast and did not receive a shared breakfast. I eat eggs for breakfast and they promised me that.

I’ll clarify that I came for breakfast in the morning, before the end of breakfast there was an hour and a half. But the food was only yogurt and bread. This meal is not worth the money I paid for you. Moreover, my husband should not remain hungry.

I came at breakfast at 9 a.m., and breakfast ends at 10:30 a.m. That is, the eggs could not end so early, but the eggs had supposedly ended. If this hotel is someone so voracious, then buy more products.

Other guests wanted to eat but remained hungry. They also remarked the girl about this problem, but she did not care.
I want a refund for breakfast and I want to hear that you fix this problem.

Another problem: cleaning. On the second day, the cleaning lady came in the afternoon, and not in the morning, when we were gone. She took my bag, which left the avocado and bread that I bought for myself. These, of course, are not valuable things, but why touch other people's packages? It turns out that the staff does not think with his head. And I can’t feel safe. And if this package contained my gift - a bracelet that I bought on an AirFrance airplane? The bracelet is new, with a tag, I can take a picture of it and show you. I just took it out of there before leaving. I do not think that you would agree to compensate me for its cost.

This should not be!

This is my package, it contains my stuff! Why did the cleaning lady take him away? It was not like trash. She could not mix up. The garbage was in a garbage bin. In general, I am very disappointed with this attitude: there is no food, the cleaning lady took my things without permission. And, strangely, she was not in the morning. After all, then she could clarify with me what else can be thrown away.

But generally, there is a bin for trash! It is bad that the staff does not know about this. I bought the bracelet as a gift, I am horrified at the mere thought that it could be stolen or thrown out of stupidity. There were still chargers and tripods in this bag in the morning, but I took everything with me for a walk that day.

Your request for country and nationality requires the info to be scrolled. It will not accept the country to be typed in directly. Scrolling to a country which begins with letter “U” takes much too long and it is needed to be imputed twice.

Uncomplicated

I could not have a non-smoking room. Every time I tried to fix it the order started from scratch. I had to book a room with smoking because I had no choice. If possible I would be happy to have a non-smoking room.

Everything was excellent

A couple of times I wanted to go a step back which would reset the entire reservation process.

I wanted to make a reservation for someone else, but changing the guest name was not possible in the form, so finally I entered just the guest's details without entering my own to be able to add someone else as a guest.
Now I am not entirely certain we are all on the same page about who's staying at the hotel as the invoice is in my name (as I was logged in with my account while making the reservation) and here I have an option "forward confirmation details to other guests" implying that I am one of the guests...

Spacious room, comfortable bed. Door opening system for code. Location very good. I recommend.

Very easy and intuitive reservation process.

a very good hotel
thank

Good experience. But Spanish version will be great… 500 million people speak Spanish ;)

Good, could use some more flexible input formatting in their forms (Address extensions, "+" sign in phone numbers etc.)

Never check into B&B Hotels (Germany) before checking availabilty and prices ONLINE!!!
IF NOT they will charge you the most expensive room and tell you a lie "this is the only room left".
Nice policy.

All good! no problems at all ! >>> from USA