I stay at the Downtown hostel on Burnaby every time I stop into Vancouver. It's in the heart of Vancouver and easy to get to from the airport. The accommodation is clean, staff are friendly and kitche... See more
Company replied
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Review summary
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The experience was more than I expected. The staff are absolutely amazing! They keep the place clean and entertaining with spontaneous dance classes and live music. I felt very comfortable although I... See more
Company replied
Fantastic sleep quality! Comfy beds, great a/c, and dark curtains. The pods are cleverly designed so you barely notice other people in the room. Highly recommend if you value a good night's rest.
Company replied
I stayed there and honestly wish I could have stayed longer. From the very beginning, the staff gave such an energetic and welcoming vibe. Everything was great from the services to the rooms, and... See more
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Company details
Information provided by various external sources
Meet the World
Contact info
Dublin, Ireland
- www.hostelworld.com
4.5
Excellent
22K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disgusting lack of care—left stranded at 1 AM in Amman
Hostelworld and Nomads Amman completely failed their duty of care and left us in a highly dangerous situation. We sent FIVE separate messages before our flight to notify them of our late arrival. Both Hostelworld and the property completely ignored us. We arrived at 1:00 AM to a completely dark, locked building with no one to let us in, stranded on the street in Amman during heightened regional tensions.When we contacted customer service, Hostelworld used a disgusting loophole, claiming we "didn't get confirmation"—an impossible task when they refuse to reply to messages. They took our money, ignored our safety, and left us stranded. Unacceptable and dangerous. Avoid at all costs
18 May 2026
Unprompted review
Reply from Hostelworld
Hi Lc,
Sorry to hear about this, and thanks for your feedback.
CS Team
Easy to navigate around website and…
Easy to navigate around website and easy to book accomodation.
21 May 2026
Unprompted review
Reply from Hostelworld
Hi Christien,
Thanks for your feedback! We’re more than happy to hear you found the website easy to navigate and booking accommodation simple.
CS Team
Fast and easy !
20 May 2026
Unprompted review
Reply from Hostelworld
Hi Camilo,
Great to hear! Thanks for taking the time to share your feedback.
CS Team
Reply from Hostelworld
Hello Juan,
Love to hear that! Glad everything felt smooth and easy during your experience.
CS Team
Clean rooms
Clean rooms, friendly staff, low low prices!! So grateful for this place 🫶
20 May 2026
Unprompted review
Reply from Hostelworld
Hi Chrisalie,
So happy to hear this! It’s great to know you enjoyed the clean rooms, friendly team, and great value.
CS Team
Nice place and really nice people
21 May 2026
Unprompted review
Reply from Hostelworld
Hi John, thanks for your kind words!
We’re delighted to hear you enjoyed the place and the people—hope to see you again on your next trip.
Carol
CS Team
Reply from Hostelworld
Hi Alejandro, thank you for your feedback!
Great to hear you found the process quick and easy—that’s exactly what we aim for.
Carol
CS Team
Helpfull staff and good for solo…
Helpfull staff and good for solo travelers
15 May 2026
Unprompted review
Reply from Hostelworld
Hi Trang, thanks for sharing your experience!
Happy to hear our team was helpful and that it suited your solo travels—safe journeys ahead!
Carol
CS Team
Quick and uncomplicated
18 May 2026
Unprompted review
Reply from Hostelworld
Hi Michael, thanks for your review!
Great to hear everything was quick and uncomplicated—that’s what we like to deliver.
Carol
CS Team
Bad booking
My room 21 at checking in had not been properly cleaned-floor,hear everywhere-even if the beds were made
Marc Pinto
19 May 2026
Unprompted review
Reply from Hostelworld
Hi Marc, thanks for your feedback!
We’re happy to hear your booking experience was quick and smooth.
Carol
CS Team
Booking in Boston Homestel
By now, I just made a first booking in Boston, MA, USA and received a first feedback from the tenant.
As I’m not sure to fully understand all feedback, I wrote an email to get confirmation
17 May 2026
Unprompted review
Reply from Hostelworld
Hi Barthez, thanks for taking the time to share your thoughts. Happy to hear you’ve started your booking journey with us, and if anything ever feels unclear, our support team is always here to help you out.
Angelo
CS Team
Reply from Hostelworld
Hello Ayten, really appreciate your feedback! Lovely to hear you had a positive experience, and we’re glad we could be part of it.
Angelo
CS Team
God and easy check in...
God and easy check in...
I like very much the enviroment...
The place is near all of the sities most visit in Oporto...
16 May 2026
Unprompted review
Reply from Hostelworld
Hi Leandro, thanks for the detailed feedback! Great to hear you enjoyed the location and check-in experience. Really appreciate you sharing your thoughts with us.
Angelo
CS Team
Great hostel on the edge of town
Great hostel on the edge of town with very responsive and helpful staff. The place could do with some (regular) maintenance though - some broken tap handles, loose and poorly repaired power sockets and the door in our dorm poorly repaired and very noisy to mention a few issues. Free breakfast should mention the need of tenants having to provide their own milk and eggs and own cooking (bit misleading).
14 May 2026
Unprompted review
Reply from Hostelworld
Hi Stefan, thanks for taking the time to leave such detailed feedback. Great to hear you enjoyed the overall stay and found the staff helpful. We also appreciate you flagging the maintenance points and the breakfast note. Insights like this help improve future experiences across our platform.
Angelo
CS Team
Very easy to use app & website.
15 May 2026
Unprompted review
Reply from Hostelworld
Hello Nicholas, thanks for the kind words! Happy to hear the app and website felt easy to use, that’s exactly what we aim for.
Angelo
CS Team
My 2nd time using the platform and I’m…
My 2nd time using the platform and I’m quite happy with it
15 May 2026
Unprompted review
Reply from Hostelworld
Hey Haris, appreciate you coming back to use us again! Glad to hear things are going well and you’re enjoying the platform so far.
Angelo
CS Team
They make it easy for someone that…
They make it easy for someone that isn't good. Do the online thing
14 May 2026
Unprompted review
Reply from Hostelworld
Hi Cindy, thanks a lot for your feedback! Great to hear you found the process easy to follow and use, we’re always working to keep things simple and smooth.
Angelo
CS Team
Great experience
Great location, staff was really helpful and the installations were clean and very nice. Would definitely go again. And the breakfast buffet was so worth it.
13 May 2026
Unprompted review
Reply from Hostelworld
Hello Sara, thanks for sharing your experience! Really glad you enjoyed the location, staff, and breakfast — sounds like a great stay overall.
Angelo
CS Team
Bookings for Alicante and Seville
My 2 bookings went very well but one complaint was I emailed the Ole Hostel in Alicante with a request after making my booking and never got a reply. On the other hand when I emailed my second booking at Joy Hostel in Seville I got an almost immediate reply.
12 May 2026
Unprompted review
Reply from Hostelworld
Thanks for sharing your experience, Seamus. On the messaging point for Alicante and Seville, replies are handled directly by each property, so response times can vary depending on their internal teams. Great to hear you still had a quicker reply on the second one.
Angelo
CS Team
Nice staff at the reception
Nice staff at the reception, eager to help us during this first visit in Bucharest. We didn't have cash when we arrived, but they let us in and told us where we could get cash. Nice to be treated with trust. Big and clean room.
13 May 2026
Unprompted review
Reply from Hostelworld
Lovely to hear your arrival in Bucharest felt smooth and welcoming, and that the team on site could help you settle in quickly.
Angelo
CS Team
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