I stay at the Downtown hostel on Burnaby every time I stop into Vancouver. It's in the heart of Vancouver and easy to get to from the airport. The accommodation is clean, staff are friendly and kitche... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The experience was more than I expected. The staff are absolutely amazing! They keep the place clean and entertaining with spontaneous dance classes and live music. I felt very comfortable although I... See more
Company replied
Fantastic sleep quality! Comfy beds, great a/c, and dark curtains. The pods are cleverly designed so you barely notice other people in the room. Highly recommend if you value a good night's rest.
Company replied
I stayed there and honestly wish I could have stayed longer. From the very beginning, the staff gave such an energetic and welcoming vibe. Everything was great from the services to the rooms, and... See more
Company replied
Company details
Information provided by various external sources
Meet the World
Contact info
Dublin, Ireland
- www.hostelworld.com
4.5
Excellent
22K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I cant find my reservation
27 May 2026
Unprompted review
Reply from Hostelworld
Hi Lanata,
We recommend you contact Hostelworld Customer Service for further help!
CS Team
Easy to use.
30 May 2026
Unprompted review
Reply from Hostelworld
Hi Lewin!
Thank you for your feedback! We're glad to hear you found the app easy to use. We appreciate you taking the time to share your experience.
CS Team
So far the booking process has been…
So far the booking process has been pretty good. Thanks!
10 May 2026
Unprompted review
Reply from Hostelworld
Hi Roberto!
Thank you for your feedback! We're glad to hear the booking process has gone smoothly so far. Thanks for choosing us, and happy travels!
CS Team
Reply from Hostelworld
Hi Kevin!
Thank you for your feedback! We're delighted to hear you found the booking process easy, fast, and efficient. We appreciate you taking the time to share your experience!
CS Team
Reply from Hostelworld
Hi Mathilda!
Thank you for your feedback! We're delighted to hear that you find the app easy to use. We appreciate you taking the time to share your experience!
CS Team
DON'T BUY SOCIAL PASS
I bought the social pass to get access to the chats. However after 1 days in the city, my chat disappears. I contacted the support chat, but they don't respond... 1 star, because I cannot give 0 stars.
31 May 2026
Unprompted review
Reply from Hostelworld
Hi Merv,
We're sorry to hear about your experience and understand how frustrating this must have been. Thank you for bringing this to our attention, and we apologize for the inconvenience caused.
CS Team
Excellent very good location near…
Excellent very good location near metro and near food shops
30 May 2026
Unprompted review
Reply from Hostelworld
Hi Sarbjit,
Thank you for your feedback! We're delighted to hear you enjoyed the location and the convenience of being close to the metro and local shops.
We appreciate you sharing your experience!
CS Team
easy going & all informations needed
28 May 2026
Unprompted review
Reply from Hostelworld
Hi Chris,
Thank you for your feedback! We're glad to hear you found everything easy to use and that all the information you needed was available.
We appreciate you sharing your experience!
CS Team
Reply from Hostelworld
Hi Robert!
Thank you for your feedback! We're glad to hear you found the process easy to follow. We appreciate you taking the time to share your experience.
CS Team
Easy to use online portal made booking…
Easy to use online portal made booking simple
24 May 2026
Unprompted review
Reply from Hostelworld
Hi Sam!
Thank you for your feedback! We're glad to hear the booking process was simple and that you found the platform easy to use.
CS Team
Clean, welcoming
Clean, well organize, lot of community activities, travel agent on place, lovely crew! Thank you
28 May 2026
Unprompted review
Reply from Hostelworld
Hi Claudie!
Thank you for your wonderful feedback! We're delighted to hear you enjoyed the cleanliness, organization, community activities, and the friendly team.
We appreciate you sharing your experience and wish you safe travels!
CS Team
Reply from Hostelworld
Hi Van!
Thank you for your feedback! We're delighted to hear you loved the room.
CS Team
Worked fine
26 May 2026
Unprompted review
Reply from Hostelworld
Hi Hans!
We appreciate you sharing your experience! Thank you for your feedback! We're glad to hear everything worked well for you.
CS Team
They asked for a rating "so far"
They asked for a rating "so far". I searched, I chose the place, it was easy to do all the steps to secure the bed in an all female dorm. Clear cancellation policies and procedures. All good so far.
25 May 2026
Unprompted review
Reply from Hostelworld
Hi Joan!
Thank you for your feedback! We appreciate you taking the time to share your experience and hope everything continues to go smoothly with your trip!
CS Team
Reply from Hostelworld
Hi Lewis,
Wonderful to hear, thanks for sharing your experience with us!
CS Team
Quick informative cheaper than booking…
Quick informative cheaper than booking direct
26 May 2026
Unprompted review
Reply from Hostelworld
Hello Branda,
Thanks for sharing! Glad you found the experience quick, informative, and good value.
CS Team
Hostel was amazing and Ulil took good…
Hostel was amazing and Ulil took good care of us!!!
26 May 2026
Unprompted review
Reply from Hostelworld
Hi Emma,
Thank you for sharing this! We’re so glad to hear you had an amazing stay!
All the best,
CS Team
Smoooth Interface
23 May 2026
Unprompted review
Reply from Hostelworld
Hi Kokomo,
Thanks for the feedback! We’re really glad to hear you found the interface smooth and easy to use.
CS Team
Had a great time with the team
Had a great time with the team
Skalzang and Sunil made sure our stay was comfortable . The team really goes above and beyond to make the stay interesting
Food is great if your travelling with your friends and family
Highly recommended for solo travellers and adventure enthusiasts, these guys do activities every morning
We went for their morning hike and it was fun
19 May 2026
Unprompted review
Reply from Hostelworld
Hi Pushkar,
Thanks so much for sharing your experience! We’re delighted to hear you had a great stay and that Skalzang and Sunil helped make it comfortable and memorable.
CS Team
I booked a premium cabin hostel for…
I booked a premium cabin hostel for premium through HostelWorld. When I arrived at the hostel, the hostel staff said the room types does not exist, and gave me a basic bed. I feel betrayed since Hostelworld does not want to take ownership.
17 April 2026
Unprompted review
Reply from Hostelworld
Hi Michael,
Sorry to hear about this and thanks for your feedback.
CS Team
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