Hostels.com Reviews 1,542

TrustScore 2 out of 5

2.0

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See what reviewers are saying

Rated 5 out of 5 stars

I would recommend this place to anyone that enjoys traveling. It's affordable, clean and it has everything one needs when traveling. All the staff were very nice. Rooms were nice and warm in the win... See more

Rated 1 out of 5 stars

Using Backpacers Inn Hostels in Mntreal and Ottawa I experienced two different worlds.. Five stars for Montreal and one (and a half) for Ottawa. I was ashamed showing my European quests the capital of... See more

Rated 1 out of 5 stars

I accidentally booked twice as I was trying to change the dates and had paid for cancellation insurance on both occasions. They took the deposit for both bookings and they refuse to refund as that is... See more

Rated 1 out of 5 stars

I bought their cancellation protection plan on a reservation in Ireland. When I had to cancel they refused to refund the deposit which was charged to my card. Be warned: the 'cancellation policy' on... See more

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2.0

Poor

TrustScore 2 out of 5

2K reviews

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Rated 5 out of 5 stars

Hostels.com

My experience was very good using this website for my vacation over several cities in Europe. Information provided for hostels and directions were excellent.
Recommend with confidence.

17 May 2016
Unprompted review
Rated 5 out of 5 stars

Flawless booking

First time I tried hostels.com and everything worked smoothly. The hostel was as described and payment process was smooth and swift. Will definitely use hostels.com again in the near future.

17 May 2016
Unprompted review
Rated 2 out of 5 stars

Mobile site is cumbersome.

Why can't you "sign in" with the mobile device page of this site. Trying to navigate this site on the "full site" version is difficult when using a smart phone. It also automatically signs you out when you move away from the page to do something else. Completely frustrating. There are coding issues there that need to be addressed. And no I don't want to download the APP.

16 May 2016
Unprompted review
Rated 5 out of 5 stars

Easy site

Site compiles several different types of low cost sleeping arrangements, uses a universal policy (so you doesn't have to keep up with 4-5 different hostels/b&b's policies. Easy to use, great review system and converts all denominations to your currency to make it easy to stick to a budget. Love this site.

16 May 2016
Unprompted review
Rated 5 out of 5 stars

excellent service

You are an efficient, fast and reliable service.
When I asked for your assistance you stepped in providing me with the result that was necessary.
I will definitely use you again!

16 May 2016
Unprompted review
Rated 5 out of 5 stars

great

Easy to review your travelling options and booking. The reviews help alot for the on the go backpacker.

16 May 2016
Unprompted review
Rated 5 out of 5 stars

Easy to use, and includes many useful reviews.

It's easy to find a hostel near a certain location, and equally easy to book it once you've made your choice. There's usually a big number of reviews, and a detailed rating system, enabling you to make an informed choice and get good value for your money.

9 May 2016
Unprompted review
Rated 5 out of 5 stars

Easy booking for hostel accommodations!

Hostels.com was easy to use - input the name of my destination, look at photos, click on the map to see where the hostel was in relation to where I wanted to be, see reviews by other travelers. I used it for two hostels, and when I needed to book another one, I went straight to Hostels.com.

3 May 2016
Unprompted review
Rated 5 out of 5 stars

Easy to use, found great hostels via the website.

I'm sure I could have found even more hostels to peruse if I'd used multiple websites, but hostels.com provided enough of a selection that I didn't feel the need to dig around on multiple sites. The real winner though is the fact that it's based on traveller reviews - they were very helpful in creating expectations for the hostels.

3 May 2016
Unprompted review
Rated 5 out of 5 stars

I don't need to search anywhere else

I have used Hostels.com 4 times to book hostels in different countries and I have never had a bad experience. The hostels are always as they are described, I think I've gotten great value for the price I pay.

3 May 2016
Unprompted review
Rated 5 out of 5 stars

Had Good Results

I've booked probably three or four times with Hostels.com in the last year and have always been satisfied, both with their service and with the hostels that I have selected. There are times when I decide to take a short low-budget trip as a solo traveler and hostels have generally worked out OK for me. They are cheap, usually centrally located, and the people who run them are usually quite helpful. In addition, you often meet interesting people there and sometimes get tips on places you might like to visit. If I travel with a companion then I am much more likely to go with a hotel, but when I do short trips by myself I enjoy hostels and Hostels.com has a good selection and usually has detailed and accurate information about each location.

27 April 2016
Unprompted review

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