Hostels.com Reviews 1,542

TrustScore 2 out of 5

2.0

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Rated 5 out of 5 stars

I would recommend this place to anyone that enjoys traveling. It's affordable, clean and it has everything one needs when traveling. All the staff were very nice. Rooms were nice and warm in the win... See more

Rated 1 out of 5 stars

Using Backpacers Inn Hostels in Mntreal and Ottawa I experienced two different worlds.. Five stars for Montreal and one (and a half) for Ottawa. I was ashamed showing my European quests the capital of... See more

Rated 1 out of 5 stars

I accidentally booked twice as I was trying to change the dates and had paid for cancellation insurance on both occasions. They took the deposit for both bookings and they refuse to refund as that is... See more

Rated 1 out of 5 stars

I bought their cancellation protection plan on a reservation in Ireland. When I had to cancel they refused to refund the deposit which was charged to my card. Be warned: the 'cancellation policy' on... See more

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2.0

Poor

TrustScore 2 out of 5

2K reviews

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Rated 5 out of 5 stars

Helpful information, easy to use

As an American traveling alone to Europe for the first time in decades I found Hostels.com very reliable. I was able to reserve beds in the areas of the city I desired, close to public transportation. Easy directions were provided from my arrival point. Staff members were exceptionally friendly and fluent in english. Facilities were varied, but all were clean and safe. Fellow travelers were all enthusiastic explorers. The easy to use and affordable network of hostels made my vacation perfect!

16 June 2016
Unprompted review
Rated 1 out of 5 stars

Not a Happy Camper...

When I booked my last hostel on the hostel.com website, there was a link for a 10 Euro voucher. I clicked on the link, but an error message came up, and it wouldn't work. I contacted Hostel.com for help receiving my 10 Euro voucher, but after extensive communication with Hostel.com, I never received the voucher promised on their website.

7 June 2016
Unprompted review
Rated 3 out of 5 stars

Don't aways trust it!

Sometimes the local is great, sometimes I even wonder why hostels.com would take in that sort of place. Terrible cancelation policy.

7 June 2016
Unprompted review
Rated 5 out of 5 stars

Works.

Easy and simple. Just what it reads on the tin.

7 June 2016
Unprompted review
Rated 4 out of 5 stars

Great but it depends on your standards

Everything went well and it was a great experience but there are some reviews where hostelworld didnt address the issue properly and so i went into the deal having in mind it could go wrong.

2 June 2016
Unprompted review
Rated 5 out of 5 stars

Quick and easy :)

I was having trouble with finding a place to stay in Copenhagen, and Hostels.com wasn't my first choice, but when I finally got there, everything went smooth. I found the cheapest place that satisfied my needs easily, and everything from there was quick - I made the reservation, got confirmation with instructions on finding the place and other interesting stuff around and when I got to the hostel, it was even better than expected. Also, the whole service came with discounted price!

1 June 2016
Unprompted review
Rated 5 out of 5 stars

Nice clean hostel in a good location.

Great welcome on arrival.Room was spacious and very clean.With adaequate storage space and good beds.Parking can be prebooked in a garage nearby.This hostel is in central location and easy to get to from the airport bus stop.Very friendly and helpful staff .Good breakfast in the bar downstairs .Free internet and exellent Wi-fi.Would recommend.

25 May 2016
Unprompted review
Rated 4 out of 5 stars

Trustworthy

It's unfortunate I had to scroll through a lot of hostels to find Hostel Downtown, Prague after a couple of pages because I would have missed out on a great stay.

23 May 2016
Unprompted review

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