Hosteeva Reviews 117

Their customer service Sucks!! I do not recommend this company! Their responses are even worse! I feel sorry for the cabin owner that doesn’t realize their cabin is being ruined!

My Flight was cancelled due to a storm, and this hotel refused to provide a refund. I am from out of state and was going for the Rosario Flores Concert in March 14-16 which I bought for my wife for our anniversary, I lost on the tickets, The airlines refunded me the fare but this hotel refuses to work with AMEX to refund me. They have ignored AMEX for the last month and only want to offer a voucher for me to return to FLL. I have no plans on returning to FLL for 2 nights as I was only going there for the concert. This hotel is unwilling to work with any guest on things that are out of your control, I will tell anyone and everyone to stay away from this hotel as they show to be very unprofessional in handling these type of situations.

They were accommodating in helping us reschedule our travel dates!

Gorgeous cabin. So clean and welcoming. Perfect place for a cozy getaway. Perfectly placed in the foothills of the Smokey’s. I will be back!!! Without a doubt one of the best places I’ve stayed.

This was our first time staying at this company’s property in Big Bear, California, and the best way to describe our experience is exceptional. Everything about the property and how it was curated shows how much they care about their customers. Fantastic!

Circ Hotel by Hosteeva is one of the best hotels in Florida by far!!! Top tier!!!! Awesome service, kind staff, great ambience, delicious food and it’s super clean!! I absolutely love it here!! Stayed at the hotel about 3 times already and will always continue to book with them!! Overall 10/10!!! Would recommend this hotel to everyone I know traveling here!!

We had an incredible vacation in Miami! The property was excellent and the location was perfect—close to everything we wanted to do. The customer service team was very nice and accommodating, which made the whole experience even better. We loved it!

This stay involved a clear violation of platform policies and a serious misrepresentation of what was booked.

We booked and paid for a 4-bedroom condo with higher capacity and a proper view. After extending our stay directly with the management company (Hosteeva), we were substituted without our consent into two smaller adjoining apartments. Although the apartments had a similar layout, they were objectively lower value: reduced suitability for a group stay, inferior configuration, and a wall-facing view instead of the view shown in the original listing.

Despite receiving a downgraded accommodation, we were charged at a higher rate than the substituted apartments normally command, meaning we paid more than we should have for what we actually received. A condo is a single integrated living space; what we were given were two separate units with duplicated appliances and no shared living area. This substitution was never disclosed or approved and violates listing accuracy and host reliability standards.

Additional problems during the stay included:
• Air conditioning not working for more than three days (indoor temperatures around 78°F+)
• Smoke alarms malfunctioning and then removed instead of repaired
• Elevator out of service for the entire weekend
• Maintenance entering without notice
• Ongoing disruptions and poor coordination

Airbnb ultimately closed the case with only a partial refund, without addressing the core issue of the unauthorized downgrade and overcharging. Hosteeva’s compensation offer did not reflect the rate difference, loss of value, or disruption to the trip.

Importantly, reviews for this property and management company cannot be relied upon. Compensation was offered in connection with reviews, which undermines the integrity of review systems and is contrary to the policies of most review platforms.

The experience caused significant stress, exhaustion, and loss of enjoyment. We were able to enjoy only one day of what should have been a planned vacation.

This listing and management company should not be relied upon to deliver the unit advertised or to charge appropriately for the accommodation provided. Guests should confirm in writing that they will receive the exact unit shown at booking. Until these practices change, I cannot recommend this stay or Hosteeva.

Phoenix V in Orange Beach, AL was perfect. Check-in was super easy, the staff were very friendly and helpful. Our unit was beautiful and exactly as seen in the pics. Centrally located to everything. Love their amenities with the heated indoor pool, 3 hot tubs and sauna that really hit the spot. Could not have asked for a better getaway from ND in December.

We had a sister trip in New Orleans. We were very happy with the condo. We had rented, it was a great location, roomy, everything that it said was going be.
Response time was quick to any questions.

First of all, if you read carefully, the bad reviews are by people who mentioned they refuse to take refunds to change to good ones.

Although the property was decent, here are the issues I had as someone coming from abroad for business:

-no response when I needed to confirm the address and needed to consult the hosteeva page print for this ...

- ... as nobody responded to me on booking.com FOR DAYS AND DAYS even through checkin .. nothing.

- You have to rely on their instructions. Even if you spend a LOT to call them on a local number as a person from abroad, they only send the directions to you again or some confusing instructions for a new door code, which we needed.

- I paid 7 francs for a call to ask for a code and the person on the line kept rambling and sent only the same instructions over and over and the old code then the new code

-on the LAST day someone from Hosteeva wrote me and tried to offer assistance. After dozens of messages and loads of confusion

-the stay was in New Orleans at a kind of bnb. The only expendables they left us were garbage bags and two laundry pods

-no diswasher tabs

-no condiments--not one spec of sugar or coffee or anything ... even a hotel or a bnb will give you this. It's a completely cheap cold feeling.

-the bathtub would not hold water so it drained fast ...

Otherwise nice location ...

Our room totally met our expectations. There were tons of amenities at the place. The room was super comfy and cozy. The beds were really comfortable. The pillows were a bit stiff, however, besides that, everything was awesome. The location is perfectly spot on, walking distance to the pier, shops, and places to eat. Highly recommended ⭐️ ⭐️⭐️⭐️⭐️

Wonderful hotel with clean & cozy, modernly designed rooms. Close proximity to downtown Boise.

This is one of the most unique , very friendly owners, private ,quite little piece of sanquility that you wouldn't expect to find in Gulfport. It was decorated by someone with alot of experience and spared no costs to make it magical.

Hosteeva provided excellent service for our stay in Orange Beach at Bluewater 1501. Beautiful view from the condo on the beach, very clean and comfortable unit. We'll be back!

The supervisor was top tier. The condos were beautiful and the area was pretty quiet. Good restaurants in the area and not far from Canal train and or quick Uber. I will be back for sure. My family had a great time 🖤

We had problems with the check-in process and customer service, and as a result, we couldn't stay in the cottage for the first night. We eventually received due acknowledgement and a promise to adjust the system. Otherwise, we had a wonderful stay in New Orleans.

What I really loved was the thoughtful consideration and how well my requests were understood. We laughed out loud together and felt completely at home — cooking, eating, and sharing moments like one big family. Everything happened just as I had dreamed and imagined. Because of that, I can confidently give 5 stars. The staff were truly wonderful!

Everything about my stay was perfect! Hosteeva made the booking process so easy, and the property was exactly as shown. I was particularly impressed by how clean and well maintained the property was. i will be using them again for my next trip.

Had an excellent experience with Hosteeva. The property was exactly as described, and the photos on the site matched the actual space. Customer support was quick to respond to a minor issue we had, which made everything so much easier. Will book again!