Hoseasons Reviews 

62,479
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 12,371 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently point out that the website is extremely easy to navigate, making the booking process smooth and stress-free when planning their vacations. Travelers frequently praise the friendly, knowledgeable staff members who go out of their way to assist whenever itinerary changes are necessary. However, some customers also noted issues with misleading online property details and unexpected location discrepancies upon arrival. A few guests encountered frustrating situations where advertised descriptions did not match the actual accommodation they received. Some people also felt that communication channels could be improved when dealing with these specific site concerns.

What people talk about most

Booking process

Reviewers mention positive feedback about the booking process, describing it as simple, quick, and very easy... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing satisfaction with easy booking processes and... See more

Staff

Users describe positive interactions with staff, noting that the team members are consistently friendly,... See more

Website

Consumers find website to be positive, highlighting that it is easy to navigate and simple for bookings.... See more

Location

People report positive experiences with location, noting that the parks are set in beautiful areas that are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lodge was beautifully situated with wonderful views and pristine condition upon arrival. Our lodge was well appointed - all three of our bedrooms were en-suite so perfect for a family holiday. St... See more

Rated 5 out of 5 stars

We had a family holiday booked which we were unable to take due to one of my daughters falling pregnant, the due date fell right in the middle of our trip. I first spoke to someone on the Hoseason cha... See more

Rated 5 out of 5 stars

Had a lovely week, weather was amazing as were the staff and facilities at Thurston manor! Nothing too much trouble for any of the team, plenty to see & do in the area, & park caters for all, either y... See more

Company replied

Rated 5 out of 5 stars

Very easy process to book online. Location we wanted. One thing I wish was that there were more places available that dont allow dogs. As my husband has allergies to pet fur. So finding somewhere sui... See more


Company details

  1. Vacation Rental

About Hoseasons

Written by the company

Hoseasons is one of the UK’s leading self-catering accommodation specialists, home to over 30,000 places to stay throughout England, Scotland and Wales. Discover our impressive portfolio of lodges, holiday parks, boat holidays and cottages in thousands of locations across the UK, from dreamy coastal retreats to remote countryside hideaways. With over 80 years of experience providing exceptional holidays to millions of customers, you can trust Hoseasons to help you find the perfect accommodation for your next UK break.

As a member of ABTA, Hoseasons is committed to maintaining a high standard of service. Our dedicated customer service team is on hand to help seven days a week, from before you book right through until after your stay.

Here are just a few of the reasons to book with us:

  1. Price match promise* - book with confidence knowing you’ve got an unbeatable price
  2. Biggest choice* - we have the biggest choice of holiday parks across the UK
  3. Low deposit booking* - secure a great price today for just £25
  4. Last-minute deals - save up to 30%* on a last-minute UK holiday
So, what are you waiting for? Start your search for the perfect UK break now on hoseasons.co.uk.

Hoseasons is part of Awaze – Europe’s leading managed vacation rentals and holiday resorts business.

Get ready for your next holiday

View Lodges
Explore cottages
Boating breaks
Holiday parks
Visit Hoseasons

*Terms and conditions


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

62K reviews

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4.5

All reviews

(62,479)

12,085 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was so easy !!

It was so easy !!

18 August 2026
Hoseasons logo

Reply from Hoseasons

Hi Adrian, thank you for your review and we're glad to hear you found it easy to book with us!
We hope that you have a lovely time on your holiday when it arrives!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars
Hoseasons logo

Reply from Hoseasons

Hi Ian, thank you for your review! We're so pleased to hear that you found the booking process to be really easy.
We hope you have a fantastic holiday!
Regards, Fiona
Hoseasons

Rated 4 out of 5 stars

Great information and full and detailed…

Great information and full and detailed descriptions of properties available

18 August 2026
Hoseasons logo

Reply from Hoseasons

We're delighted to hear you found our property descriptions informative and detailed. We appreciate your positive feedback, and hope you have a lovely holiday!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Straight forward ease of booking our…

Straight forward ease of booking our holiday

14 August 2026
Hoseasons logo

Reply from Hoseasons

Hi Annette, thank you for your feedback. We're so pleased to hear that booking your holiday was straightforward and easy. We hope you have a fantastic time!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Great experience

Great experience
Very easy

19 August 2026
Hoseasons logo

Reply from Hoseasons

Hi Richard, thanks for your review and we glad you found your experience with us to be very easy.
We hope you have a fantastic holiday!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

the agent we spoke to was very…

the agent we spoke to was very knowledgeable regarding the Hoseasons products and made booking our break very easy. and we like the site.

19 August 2026
Hoseasons logo

Reply from Hoseasons

Hi Barry, thank you for your wonderful feedback! We are so pleased to hear that our agent was knowledgeable and made booking your break very easy. We're also glad you like our website.
We hope that you have a lovely time on your holiday!
Regards, Fiona
Hoseasons

Rated 2 out of 5 stars

Very welcoming on arrival

Very welcoming on arrival. We went to the lodge allocated to us and on arrival my worst nightmare I hate spiders/ cobwebs they was everywhere from the gate to the windows to the decking . When we went in to the lodge its self it smelt stale the carpet was filthy it had what looked like a spliff burn on it when looking around there was dead spiders on the ceiling. The skirting boards were dirty / dusty . There was damp in the bathroom . And my worst nightmare urine stains on the mattress. I’ve reported it to the manager by email but got no reply as of yet .

19 August 2026
Hoseasons logo

Reply from Hoseasons

Hi Jo, thank you for taking the time to share your expereince. We are so sorry to hear of the issues you encountered during your stay, from the cleanliness concerns with spiders and cobwebs to the dirty carpets, damp in the bathroom, and especially the stains on the mattress. This is certainly not the experience we want for our guests, and we sincerely apologise for the distress and disappointment this has caused. We understand your frustration regarding the lack of a reply to your email from the park. Should you wish to raise this with our post-holiday complaint team, please send an email to trustpilotreviews@hoseasons.co.uk with your booking details, experience and a copy of this review. Once received we'll forward it along to them to get this logged formally and investigate

Kind regards,
Robyn
Hoseasons

Rated 3 out of 5 stars

Private & quiet but issues with hot tub & stained garments

Nice quiet private place but the robes, towels & curtain around the bed were very heavily stained. Bed comfy. Had issues with the hot tub so had to turn it off at the mains and not use it (main reason we booked a night away). Tried contacting the number given but call wouldn’t connect.

14 August 2026
Hoseasons logo

Reply from Hoseasons

Hi Kassy, thank you for sharing your holiday experience, we are so sorry to hear of the issues you experienced with the stained items in the accommodation and that there was an issues with the hot tub. Its disappointing that you were not able to get a hold of anyone on-site during your stay. If you've not already raised this with our complaints team, please send an email to trustpilotreviews@hoseasons.co.uk with booking reference number, detailed experience and a copy of this review

Kind regards,
Robyn
Hoseasons

Rated 5 out of 5 stars

Very helpful …

Very helpful with my query over wrong dates

19 August 2026
Hoseasons logo

Reply from Hoseasons

Hi Trevor, we're happy to hear our team could assist with your date query. Thank you for your positive feedback, and we hope you have a lovely holiday!
Regards, Fiona
Hoseasons

Rated 4 out of 5 stars

easy to book

14 August 2026
Hoseasons logo

Reply from Hoseasons

Hi Christine, thanks for your review. We're pleased to hear you found it easy to book with us, and hope that you have a lovely holiday!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Very pleased with our cottage and so…

Very pleased with our cottage and so good that we have rebooked another stay in November.
The cottage is well placed for visiting bridlington and sewerby hall.

19 August 2026
Hoseasons logo

Reply from Hoseasons

Hi Dudley, we are so pleased to hear you enjoyed your stay and found the location of the property convenient.
We look forward to welcoming you back in November!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

What an experience have always used…

What an experience have always used hoseasons and never had a problem great customer care and great holidays

13 August 2026
Hoseasons logo

Reply from Hoseasons

Hi Terry, we are absolutely delighted to hear that you've consistently had great experiences and enjoyed our customer care and holidays.
We hope you have another fantastic holiday with us!
Regards, Fiona
Hoseasons

Rated 3 out of 5 stars

Tesco vouchers not as simple as you might think

The range of properties is extensive and the booking process on the Hoseasons website is smooth.
There are , however, some problems in using Tesco vouchers.
Firstly it is not initially clear that the voucher spend for each booking is limited to £45 (doubled to £90)
Secondly it is not possible to apply a voucher to some of the properties via the website. This was easily resolved after a phone call

19 August 2026
Hoseasons logo

Reply from Hoseasons

Hi Roger, we appreciate you sharing your feedback regarding your experience with using the Tesco Clubcard website and the difficulty you had with the voucher. We understand your frustration with the limitations on amount you redeem and that only certain properties accept them. Your comments will be shared with the relevant teams and request they review the clarity of their voucher terms and the functionality of the website for a smoother booking process. We hope despite this initial frustration you have a wonderful time at your chosen park

Kind regards,
Robyn
Hoseasons

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