Homeward Legal Reviews 

2,271
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely helpful, friendly, and always take the necessary time to explain the entire process clearly without making anyone feel pressured. Many consumers appreciate the remarkably fast response times and find the support team to be exceptionally professional, polite, and reassuring throughout. However, some people also noted frustrating issues with communication delays and felt dissatisfied when dealing with the assigned external solicitors. A small group of reviewers felt that the broker setup ultimately led to a stressful experience due to inadequate handling and poor responsiveness.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising team members like certain employees for... See more

Service

People report positive experiences with service, often highlighting attentive support, clear pricing, and... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are very... See more

Response time

Customers had positive experiences with response time, frequently highlighting prompt answers to calls,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful staff make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With me being a complete novice in buying property through Auction, Mark (clearly specialising in Auction purchases) immediately gave me a list of essential points to consider to stop me making hue co... See more

Rated 5 out of 5 stars

Solid conveyancing, adapting to the speed I needed without a fuss and when my first sale fell through (due to me pulling back willingly) and getting a second property a few months later they uphold th... See more

Rated 5 out of 5 stars

My partner and I are first time buyers and just had an offer accepted on a house. We didn’t yet have solicitors, but thankfully Homeward are open on Saturdays which is such a relief! Without being ava... See more

Rated 5 out of 5 stars

I contacted Homeward trying to find a solicitor to do a title deed change that worked with nationwide as everywhere I had called so far did not. Chris confirmed straight away they work with nationwide... See more


Company details

  1. Conveyancer

About Homeward Legal

Written by the company

At Homeward Legal, we believe that conveyancing shouldn’t be confusing, time-consuming, or stressful. We’re a UK-based online conveyancing company, helping home buyers and sellers find trusted legal support at the right price.

Get a quote

We make the legal side of buying, selling, transferring equity or remortgaging a home as straightforward and transparent as possible.

We work with a nationwide panel of fully regulated, expert solicitors who share our commitment to speed, clarity, and customer care.

Our dedicated team is here to guide you through the conveyancing process from quote to completion, offering clear, jargon-free advice every step of the way.

With our Fixed Legal Fee policy and No Completion, No Fee promise, you’ll always know where you stand with no hidden costs and just straightforward service.
Whether you're a first-time buyer or an investor, we’re here to make your conveyancing experience smooth, transparent, and stress-free.

We’re proud to offer excellent customer service, with opening hours six days a week:
- Monday to Thursday: 9am to 6pm
- Friday 9am to 5am
- Saturday: 10am to 4pm

Our reviews reflect our passion for putting clients first, providing reliable support when it matters most.

Conveyancing services across England and Wales

Written by the company

Our conveyancing solicitors specialise in the following services:
Residential Conveyancing (buying, selling, buying-selling) | Commercial Conveyancing (lease transfer, lease creation) | Transfer of Equity | Remortgage | Deed of Trust | Auction Conveyancing | First-time Buyers | Lease Extension

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(2,271)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a question and thought I’d have…

I had a question and thought I’d have to wait until Monday. I was really happy that the office was open on a Saturday and Mark was able to reassure me and answer my question. I’m really pleased with the customer service and they even use my name even though I haven’t told them who I am. Wonderful service and I would highly recommend

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Client focused. Exceptional service.

I was having such a difficult time trying to get around to sorting out legal work with my busy schedule but Homeward Legal have super speedy replies and excellent office hours. Not only do they reply super fast, they follow up with a phone call and ensure you are provided with the most appropriate service. They are keen to accommodate your schedule and are available whenever you ask including weekends which is a huge benefit to me (someone who struggles to fit all their admin in to the lunchtime during the week). Additionally, I first engaged HL earlier in the year but unfortunately, had some personal emergencies which meant not being able to proceed at the time. I later required their services again and Mark (staff member I was contacted by) very kindly agreed to carry over the money I already had on account so that I wouldn't lose my deposit and could proceed right away. This has been a huge relief and I can't recommend them enough! 10/10 Excellent work!

4 June 2025
Unprompted review
Rated 5 out of 5 stars

From the first phone call

From the first phone call, I found them very helpful and easy to deal with. From a Mansion to buying a Garage,
they are there to help and proved to be very competitive on the price, would defiantly recommend them, Philip

3 June 2025
Unprompted review
Rated 5 out of 5 stars

A quote was promptly received…

Within minutes of requesting a quote Mark was on the phone to me to introduce himself and gather more information.
Mark confirmed that he is my contact with Homeward Legal as is available at weekends as well as during the week which is a big plus to me as there is often a lot going on during the week. Emails are sent in a timely fashion.
I look forward to completing my sale with help of Homeward Legal and their solicitors.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

When I had a problem to sort out,
I Found the advisor to be very friendly, very knowledge and very helpful,
They also reminded me that should I need any further help or assistance,
They are open at weekends too,

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Kate Bukhrashvili at Solomon Solicitors…

Kate Bukhrashvili at Solomon Solicitors was my case handler. She was excellent, very professional and highly efficient. Mark at Homelegal was my first point of contact, he remained always available for any queries throughout the sale. There no sale no fee is genuine. Homeward Legal provided an excellent service. Can highly recommend.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Joshua was a lifesaver

Joshua was a lifesaver dealing with issues we had along the conveyancing journey. He promptly dealt with the Solicitor and always listened to our concerns. We would highly recommend him.

27 May 2025
Unprompted review
Rated 1 out of 5 stars

Offensive operator

I just called for some advice about selling my father's house. He has just died, 2 weeks ago. Your operator not only said nothing but laughed. I then asked if his father was dead he said 'unfortunately not'. Please listen to the conversation and fire him.

9 May 2025
Unprompted review
Homeward Legal logo

Reply from Homeward Legal

Thank you for leaving us feedback here Ronette,

I believe this may have been a misunderstanding for which I apologise for if so. Our telephone handlers are well trained in dealing with sensitive situations and I have listened to the call you had with us and believe this was a misinterpretation of a sound made when a microphone was moved during the call, as I cannot hear laughter of any sorts.

I am sorry that this has caused you distress nevertheless and I have offered my assistance personally to you should you need any guidance in your conveyancing matter.

Our condolences to you in this sensitive time and if you wish to discuss this further I am available to you on 0800 022 4427 or by reply to my email.


Joshua Harper
Chief Operating Officer

Rated 5 out of 5 stars

The interaction with Joshua

The interaction with Joshua. Made all the difference. I was a little preoccupied and he straightened everything out. I think it is great they are open on Saturdays as its easier for joe public to get access. Sometimes during the working week finding time is difficult. Thanks for opening Saturdays.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Mark is the main reason I'm writing…

Mark is the main reason I'm writing this reply. So helpful and personable. Made it seem so easy to understand, really friendly, no nonsense, made me feel valued before even signing up to anything.The price was so competitive but the customer service is what's swaying me to go with Homeward Legal, PLUS It was REALLY useful to hear you're open at the weekend! That's invaluable these days when the weekdays are so busy with work! Mark is an asset to the business! Gold star for that man please!! 😊🙏

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Outstanding!
Joshua was extremely professional and supportive while working on the purchase of the buy-to-let property. Although two initial attempts were unsuccessful, having coverage was very helpful and ultimately led to a successful purchase of the property with significant cost savings.

24 April 2025
Unprompted review
Rated 4 out of 5 stars

Bank holiday opening

It was great to be able to get in touch on a bank holiday so the process didn't grind to a halt. Chris wasn't available but Mark was very helpful and guided me through the process. Thank you!

21 April 2025
Unprompted review
Rated 5 out of 5 stars

100% brilliant company

What a brilliant company Homeward are !
I had a terrible experience with a firm my estate agent recommended After being ignored for days I decided to look elsewhere but worried I might go from bad to worse By chance I rang Homeward and spoke to Mark He was amazing ! He was so polite and went above and beyond to help me I put my trust in him and it really paid off He found the best conveyancing solicitor I have ever used (Hasan at Wilsons)
The best thing I did was ring Homeward Legal

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

There is a personal touch and i could ask as many questions as I liked. Josh was very patient and explained everything very well. The service was excellent

13 March 2025
Unprompted review

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