Homeward Legal Reviews 

2,271
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely helpful, friendly, and always take the necessary time to explain the entire process clearly without making anyone feel pressured. Many consumers appreciate the remarkably fast response times and find the support team to be exceptionally professional, polite, and reassuring throughout. However, some people also noted frustrating issues with communication delays and felt dissatisfied when dealing with the assigned external solicitors. A small group of reviewers felt that the broker setup ultimately led to a stressful experience due to inadequate handling and poor responsiveness.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising team members like certain employees for... See more

Service

People report positive experiences with service, often highlighting attentive support, clear pricing, and... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are very... See more

Response time

Customers had positive experiences with response time, frequently highlighting prompt answers to calls,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful staff make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With me being a complete novice in buying property through Auction, Mark (clearly specialising in Auction purchases) immediately gave me a list of essential points to consider to stop me making hue co... See more

Rated 5 out of 5 stars

Solid conveyancing, adapting to the speed I needed without a fuss and when my first sale fell through (due to me pulling back willingly) and getting a second property a few months later they uphold th... See more

Rated 5 out of 5 stars

My partner and I are first time buyers and just had an offer accepted on a house. We didn’t yet have solicitors, but thankfully Homeward are open on Saturdays which is such a relief! Without being ava... See more

Rated 5 out of 5 stars

I contacted Homeward trying to find a solicitor to do a title deed change that worked with nationwide as everywhere I had called so far did not. Chris confirmed straight away they work with nationwide... See more


Company details

  1. Conveyancer

About Homeward Legal

Written by the company

At Homeward Legal, we believe that conveyancing shouldn’t be confusing, time-consuming, or stressful. We’re a UK-based online conveyancing company, helping home buyers and sellers find trusted legal support at the right price.

Get a quote

We make the legal side of buying, selling, transferring equity or remortgaging a home as straightforward and transparent as possible.

We work with a nationwide panel of fully regulated, expert solicitors who share our commitment to speed, clarity, and customer care.

Our dedicated team is here to guide you through the conveyancing process from quote to completion, offering clear, jargon-free advice every step of the way.

With our Fixed Legal Fee policy and No Completion, No Fee promise, you’ll always know where you stand with no hidden costs and just straightforward service.
Whether you're a first-time buyer or an investor, we’re here to make your conveyancing experience smooth, transparent, and stress-free.

We’re proud to offer excellent customer service, with opening hours six days a week:
- Monday to Thursday: 9am to 6pm
- Friday 9am to 5am
- Saturday: 10am to 4pm

Our reviews reflect our passion for putting clients first, providing reliable support when it matters most.

Conveyancing services across England and Wales

Written by the company

Our conveyancing solicitors specialise in the following services:
Residential Conveyancing (buying, selling, buying-selling) | Commercial Conveyancing (lease transfer, lease creation) | Transfer of Equity | Remortgage | Deed of Trust | Auction Conveyancing | First-time Buyers | Lease Extension

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(2,271)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid - you will regret it

This is not a legal company - they can not offer legal advice and are not solicitors. When you pay you will be passed on to a solicitor and they will be awful. Both my ex and I were fooled by the positive ratings and both had extremely awful experiences. If you are considering using Homeward, I suggest you look at the Trustpilot reviews for Ackroyd Legal or PM Law as these are the solicitors you will actually be working with. A simple transfer of equity that should have taken 6-8 weeks took 7 months which was extremely stressful and upsetting. Avoid at all costs, pay for the real deal.

7 March 2025
Unprompted review
Homeward Legal logo

Reply from Homeward Legal

Good afternoon Jessica,

Thank you for your feedback and I am sorry to hear that you have not had a positive experience with our partnered law firms. I have tried to call you today to discuss this but have unfortunately been unable to get through.

As a panel firm, we pride ourselves on working with some of the best solicitors in the country who can uphold our high-standard service that we expect our customers to receive. We accept that every situation is unique in conveyancing and that this cannot always be perfect and we are sorry that in your case it clearly was not without fault.

As you will note, I was on hand throughout your transactions to assist and work with you to progress this and hope that we were a positive influence here. We haven't heard from you in some time, so if you have a moment to go through this with me in more detail I would greatly appreciate the opportunity to learn from your experience and prevent this situation from repeating if possible.

I am available by reply to any of the emails I have sent you, or on 0800 022 4427.

Kind Regards,

Joshua Harper

Rated 5 out of 5 stars

Chris Pearcy was exceptional in helping…

Chris Pearcy was exceptional in helping us find a conveyancer, ensuring that our specific requirements were understood and met. His proactive approach, clear communication, and thorough understanding of the process made the experience smooth and efficient for us.

Over the years, we have used Homeward Legal on numerous occasions for various property transactions, and we have consistently been impressed with the professionalism, responsiveness, and expertise of the team. Their ability to match us with the right conveyancer, who understands the complexities of each purchase, has been invaluable and is a key reason we continue to trust and recommend their services.

3 March 2025
Unprompted review
Rated 1 out of 5 stars

AVOID if first time buyer

Couldn't imagine having a worse experience - I beg you please do not make the mistake I made and fall for the cheap price and charming salesmen - this company is a bad choice for your conveyancing.

If you are used to the conveyancing process or have bought houses before you may find homeward to be a good cheap option, but if it's your first purchase or you are at all unsure of the process, absolutely avoid Homeward legal at all costs, you will truly regret using this company.

They use very dodgy solictors - for example when I was first assigned a solicitor he was not registered with the SRA (governing body for solicitors).

Every step of the process felt like an absolute slog, having to move absolute mountains just to get an email response to the most basic questions. Once this started up with the solicitor I contacted homeward legal to see if they were able to help with communication or getting a registered solicitor. They ignored all of my emails except 2, laughed off my issues and said my solicitor was "their mate, we work with him often" and were not able to resolve any issues or help with communication.

All issues came to a head on day of completion, when my solicitor, who had not confirmed the final monies paid to him, completely dissapeared. Myself, a family member and the estate agent all spent over 2 hours on hold trying to speak to him. Just at the point we all believed we had been scammed and money stolen, and natwest were opening a fraud investigation, he reappearred at 16:40, 20 minutes until chance of completion was lost, and confirmed payment was made with no apology.

I contacted Homeward legal several times to try and get some help reaching "their mate" but they deflected and were unwilling or unable to help.

Using homeward legal was I believe the worst decision I have ever made in my life, it made what should have been a positive, exciting time, into 7 months of anxiety and worry. At no point did it ever feel like the conveyancing was being dealt with correctly.

28 February 2025
Unprompted review
Homeward Legal logo

Reply from Homeward Legal

Dear Andrew,

We really appreciate your feedback here and we are sorry that you have been left feeling this way. I spoke to you on your day of completion to confirm your understanding that a technical issue at Barclays Bank was causing serious disruption with all completions which unfortunately impacted the firms ability to confirm money was received. This was a nationwide issue that the firm nor Homeward Legal could prevent or control. I am sorry that you had felt you had been scammed but I hope that you took note of my attempts to help you understand this was not the case.

All the solicitors that we work with are regulated by the CLC or the SRA and both the firm and I shared with you the details of your regulated case handler at the time you raised this query. We take great care in who we choose to work with to ensure our clients get the best service. Whilst I acknowledge that during your transaction you were not satisfied with your solicitor, I would like to assure you that they are and were regulated and are CQS accredited by the Law Society for their professionalism and customer care.

Each time you had contacted us, we followed this up and did our best to make sure you knew we were on hand to help and that you were our priority. We accept that no firm can get things perfect every time and are sorry that you have had a bad experience. We will strive to learn from this feedback and your comments here with the elements that we can prevent from happening in the future, but we are glad that this matter completed on the day as planned and hope that you are happy in your new home.

If there is ever anything we could do to improve your view on us and our service, please do not hesitate to reach out to me directly and I will do what I can to help.

Joshua Harper
Chief Operating Officer
0800 022 4427

Rated 5 out of 5 stars

I would just like to thank Homeward…

I would just like to thank Homeward Legal and Chris for helping me and my girlfriend to start the conveyancing process on our first property!

This can be quite a scary experience as it’s not something you do everyday however the team at home legal have put our minds to rest and have put us in touch with a good solicitor.

It’s also great we are protected by the no completion nor fee in the event the property falls through!

26 February 2025
Unprompted review
Rated 1 out of 5 stars

AVOID, usless middle men that make communicaiton harder

I have had a rubbish experience with this company. They are just middle men in the process of finding a solicitor. They promise you a lot but don't deliver.

My solicitor owes me £100 and has for around 2 months now. I keep calling them to sort it out and they keep saying "Yes I can see this on your record. We have escalated it." Not sure who is dealing with this now but they never get back to me in the time frame promised and are unsympathetic and frankly don't care once they get paid.

I would seriously avoid them and just spend an extra 1 hour searching for solicitors near you to use instead. I was promised loads including an "app" that I could use to track my progress.... which I was never given access to.

UPDATE:
I have now received my refund after almost 2 months of chasing. As you have mentioned below, I did have some benefits using your service. But the lack of proper communication and stress this company has caused has completely removed any benefit. I had to keep calling you to get things sorted and initiate almost all if not all of our communication.

I would have happily lost the funds that you “saved” me instead of having to deal with this company. I am usually a very calm and nice person and it’s one of the first times I’ve lost my cool over the phone. It was constant lies from them saying that it’s been escalated.

It’s a shame to see you blame this solely on the solicitor but it does show how your general attitude is. The solicitor didn’t stop you from sending me an email or having a quick phone call to update me did they? I heard nothing from you for over a month, I understand the actual sending of the funds was down to the solicitor. But the way you handled communication was awful. No one had answers, it was always escalated to this magical manager that for all I know didn’t exist. I didn’t speak to them or hear from them.

Home buying is stressful enough. Don’t add this to your plate when you do it.

24 February 2025
Unprompted review
Homeward Legal logo

Reply from Homeward Legal

Dear Abdullah

Thank you for taking the time to update your review, we are sorry to see that you have had a change of heart from your previous 5 star review.

As you know, we have been on hand to try and assist you in obtaining a refund you were due since you flagged this with us and we now understand that this has been processed and actioned today. As the money was not paid to us, we were unable to action the refund ourselves - but we understand your frustration in the delays here and we are sorry that it took your conveyancer longer than expected to process this.

You had previously benefited from using our service with our No Completion No Fee policy and our Search Plus Protection which in most cases you do not get when you go direct to a law firm, so we hope that now after seeing this refund was issued that we have had some positive influence on your transactions with us.

If there is anything we can do to restore your prior confidence in us and our service, please do not hesitate to get back in touch with us on 0800 022 4427 or email me directly at joshua.harper@homewardlegal.co.uk.

Kind Regards,

Joshua Harper
Chief Operating Officer

Rated 5 out of 5 stars

Making home buying much less stressful!

I chose Homeward Legal as I wanted an 'all-in-one-place' for my conveyancing with the back up of a national company should something go wrong during the house buying process. Homeward Legal had very good reviews so I chose them. From the outset I was assigned to Mark who was really helpful and explained everything from fees, to searches and was at the end of the phone should I need to contact him.

The first purchase fell through, after contacting Mark he assured me that their guarantee held firm and that I would not have to pay for further searches.

The solicitors I was put in touch with were professional and helpful and kept me informed all through the process.

I'm sure Mark would have continued to be helpful and available should I have needed him, however the whole process went through quickly with no issues.

I would definitely recommend using Homeward Legal and having Mark as your main point of contact.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant, quick and professional every time.

I have used Homeward on a few occasions now and they are fantastic. Very professional with no messing around. A special shout out for Mark who is great.
We have just had to use their “no sale - no fee” as our purchase fell through. We found another property and everything is just transferred over in 5 minutes with absolutely no cost to us.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Good service from Josh

Fantastic service from Josh and the team. This is the first time transferring a property to my company and he explained the process and answered all my questions thoroughly. We got solicitors for both sides of the transaction to make things easier and everything has been so straight forward so would be happy to recommend Homeward Legal !
Cambridgeshire properties LTD

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, quick and easy to communicate with

I’ve used Mark at Homeward Legal twice and both times he’s been very knowledgeable, quick and easy to communicate with. Both conveyancers that I’ve used through homeward have been priced competitively and responsive - something I haven’t always experienced with conveyancers! Thanks Mark for all the help

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Fairly straightforward to obtain a…

Fairly straightforward to obtain a quote online and I was contacted by the company straight after to ask if I wanted to proceed. Deposit for the service was collected over the phone. I have been provided with contact details for the selected solicitors and now await their contact. Hopefully their service will be equally efficient.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

I have used Homeward previously so I…

I have used Homeward previously so I knew that I would use them again because the service was excellent. Josh in particular has been very helpful, knowledgeable and gets back to my calls or emails in a timely manner.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Very good

I felt that Joshua at the homeward legal
Team is very good at his job, excellent quote much better then many other solicitors . He also was very easy to get hold of and responded in good time to any of my queries. Really can’t fault homeward legal

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Josh has been amazing to work with

Josh has been amazing to work with, incredibly informative and a fantastic communicator during my purchasing process. He connected me to all the professionals I needed quickly and efficiently reducing the stress of buying a property. I cannot recommend Josh and Homeward Legal enough. Thank you Josh

15 December 2024
Unprompted review
Rated 5 out of 5 stars

Thanks for your help, Chris

Chris listened and understood. Guided me through the process & as genial, informed & professionalnas you'd hope.

3 December 2024
Unprompted review
Homeward Legal logo

Reply from Homeward Legal

Dear Stu,

Thank you for taking the time to leave us feedback on your experience with us. We are on hand throughout your transaction should you need any assistance or clarity on your conveyancing, just give us a call on 0800 038 6699 or reply to any email you have received from us.

I will let Chris know that you have been happy with the service he has provided you, I am sure he will be pleased to know you were pleased with his help.

Kind Regards,

Joshua Harper

Rated 5 out of 5 stars

Good service / guarantee works well

I had a sale fall through, and I can confirm Homeward Legal's no completion, no fee guarantee. No fuss transfer to new conveyancing. I highly recommend their service.

3 December 2024
Unprompted review
Homeward Legal logo

Reply from Homeward Legal

Dear Customer,

Thank you for taking the time to leave us feedback on your experience with us.

Know that we are on hand throughout your transaction should you need any assistance or clarity on your conveyancing, just give us a call on 0800 038 6699 or reply to any email you have received from us.

Kind Regards,

Joshua Harper

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