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Home Telecom Reviews 

20,024
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,995 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that staff members are exceptionally helpful, patient, and knowledgeable when guiding them through utility setups. Customers highlight the clear communication, friendly attitude, and smooth process provided by the team during relocations. Reviewers note that the overall service quality makes managing energy and broadband accounts easy for first-time movers. However, some people mentioned experiencing frustrating communication gaps and unhelpful customer service responses during unexpected technical problems. A few other people also felt that sudden service suspensions, poor communication, and long waiting times made resolving issues difficult.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, extensive knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that calls are answered quickly and... See more

Service

Reviewers highlight positive aspects of service, noting friendly and professional support when setting up... See more

User experience

Consumers find user experience to be very positive, highlighting smooth and straightforward processes with... See more

Customer communications

People report ambiguous experiences with contact. Some consumers expressed concerns when the business... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ben was wonderful! He made moving and switching all of my utilities super easy and offered me the best options for my circumstances. He was easy to work with, helpful and clear. His sense of humour de... See more

Company replied

Rated 5 out of 5 stars

Jade was incredibly helpful in setting up all the utilities for my new home. I was worried it would be complicated since I’d never done it before, but she made the whole process smooth and straightfor... See more

Company replied

Rated 5 out of 5 stars

Diego was extremely patient and helpful throughout the call. He took the time to answer all my questions clearly and made sure I understood my options and what was best for my new home energy and gas... See more

Company replied

Rated 5 out of 5 stars

I had a very helpful and informative chat with Mia McGowne from the Home Telecom team who gave me good advice on different utility options which has made things a lot easier for me and stress free. Sh... See more

Company replied


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Phone and Internet Service
  4. Telecommunications Service Provider

About Home Telecom

Written by the company

Sky TV Offer

Written by the company

Flexible Sky TV offers exclusively through Home Telecom
Why not take advantage over over 300 satellite TV channels with HD for as little as £25 per month. Whether you're renting or buying, our 6-12 month contracts are perfect for you! With special promotions and offers now on, we've got something for everyone. Get in touch on 01403 216131 and be prepared to be amazed.

Flexible contracts guaranteed!

From 30 day rolling to 18 months, we've got the perfect contract for you

As the only provider who specialises in flexible contracts and moving home, our packages are tailor made to you. From superfast 80mbps fibre on 30 day contracts to Sky TV starting a 6 months, we won't disappoint.

Contact info

Promotion box for Home Telecom

Switch to us today!

Superfast WiFi & Unbeatable Reliability

4.7

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(20,024)

4,974 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lily was lovely and kind and super…

Lily was lovely and kind and super helpful with answering all of my questions and very patient!

14 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Amazing guy

Amazing guy, ali was able to fix my wireless router issue. Thanks ali!

14 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

My experience with Corey was absolutely…

My experience with Corey was absolutely perfect, he guided me through process well and found the best deals that work for me!

14 August 2026
Unprompted review
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Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

My family and I are currently in the…

My family and I are currently in the process of moving house. We had a call this morning from a lovely gent named Corey. Even though we did not require assistance, Corey was extremely helpful and polite. If we were to change our mind, we would love for Corey to assist us.

14 August 2026
Unprompted review
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Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Guy was fantastic

Guy was fantastic. Very clear and informative.

14 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Amir was very professional helpful and…

Amir was very professional helpful and incredibly knowledgeable. I managed to arrange everything I wanted first time with minimal hassle. A pleasure to deal with him today.

14 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Very helpful phone call with Cory that…

Very helpful phone call with Cory that helped give me the best available options for myself and made it so much easier

14 August 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

I had w Julie a very good conversation…

I had w Julie a very good conversation to help me about property 😌
I highly recommend her !

14 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Corey

Corey, what a lad

14 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

My internet was down on and off several…

My internet was down on and off several times a day I just thought it was the heat being so hot eventually I rung home telecom who put me through to George who went through a few things to try which I did but decided it was a fault somewhere down the line George then informed me me that the problem will be fixed by the end of the day later on that day I had no further issues and is now working as it should many thanks to George and the team

12 August 2026
Unprompted review
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Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Amir was super helpful in setting up…

Amir was super helpful in setting up the utility providers over the phone.

13 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

The lady who dealt with my case was…

The lady who dealt with my case was very polite, friendly, helpful and understanding regarding the problems I had had, and took the time and trouble to go into everything thoroughly and sort out the issues. Excellent customer service.

13 August 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Thank you to Corey for a clear and…

Thank you to Corey for a clear and informative call setting up my broadband package!

13 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Diego was a great guy and very helpful…

Diego was a great guy and very helpful throughout

13 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

It was a great experience

It was a great experience, Thanks to Dave for assisting and helping me.

13 August 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Gary was patient and communicated with…

Gary was patient and communicated with me clearly. He allowed me sufficient time to understand the information provided and ask any questions I had. Zita

13 August 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Re a chat query

Re a chat query: Will responded quickly and dealt with my problem with no fuss. Well done!

13 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Very polite

Very polite, funny, and helpful.

13 August 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Would Recommend

Mia was extremely helpful, very quick and easy, would recommend.

13 August 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Jordan was knowledgeable and talked me…

Jordan was knowledgeable and talked me through every process which ended with me having everything I need for my move. A credit to the team and deserves recognition for his infectious positive attitude and customer support.

13 August 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

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