HomeSense Reviews 

The Manager in Gloucester was wonderful. My car had broken down outside and the Security team would not authorise me to stay overnight(although I had no choice). She applied for authorisation on my behalf so at least I wasn't worried about getting fined whilst I waited for my vehicle to be repaired

Yesterday, my wife (She is Asian) went to Homesense’s Brighton store and wanted to buy a knife. The cashier has asked her age proof, who is 40 years old. My wife has showed her BRP card that is valid ID card given by the government but the cashier has refused it and wanted to see her passport. Refusing the legal ID card and asking the passport like a police officer, then refusing to sell the knife sounds like racism. We are very disturbed and weren’t expecting this from a corporate company.

This evening I was shopping at Homesense in South Edmonton Common with a friend. We spent over an hour shopping. When we were done we went to pay. When I got to the cashier I told her that I had a coupon of 20%off my total purchase. When looking at the coupon it indicated that it was effective November 17-20, 2022. Today is November 16. The cashier said I couldn’t use it till tomorrow. Which I then asked if they could hold my items till tomorrow morning & I would come back to buy them. The cashier said they were not able to put anything on hold! I then asked to talk to the supervisor & she was not very nice about it! I simply asked if she could hold them, and again said no. Then I asked if I buy the stuff today can I come back tomorrow & get the difference back. Again she said no!!!! So I said, I can buy this today, return it tomorrow, and re-buy it tomorrow using my 20%. Again she said, No, you can’t do that, that’s being dishonest!!!!! I have all the right like any other customer to return anything with my receipt if I change my mind the next day. Most stores will encourage the customers to keep an eye on the price of what you buy, if it goes down within 30 days they give you back the difference! Like The Bay, Costco, Superstores, shoe stores, most clothing stores, and the list goes on. My friend & I were spending over $200. We were very disappointed with customer service. I will definitely let my friends & family know my experience I had there and not likely to go back.

This is to do with the Aylesbury store. I went in there today with my sister. We were having a lovely day shopping until we went in there. As my sister was paying and I was behind her waiting to pay, two younger female cashiers were slagging me off about what I was wearing. I was wearing a long sleeve black American football shirt and they felt it was okay for them to not only criticise me loud enough for myself, my sister and the people behind me could hear, but also tried to get the cashier who was serving my sister, involved. The older lady serving my sister ignored them and was professional. After the young cashiers finished their bullying, they went on to say how much alcohol they drank last weekend. They had no intention of serving anyone and I avoided them as I have PTSD and they sent me into a panic attack. I will never shop there again and my friends and family won’t either. Their total lack of respect and customer service was appalling and my sister has spoken with the store directly to complain. I hope they get the sack.

I had been all over Toronto and on websites trying to find the perfect rug for my living room. The service I received from a gentleman in the rug department was the best service of anywhere in the GTA. He was so helpful. The rug I felt was perfect was a different size so I had to come home and measure. I went back the next day and the young women that assisted me also went above and beyond. I had not done a lot of shopping at Home Sense but because of the excellent customer service I will be going back. I wish I knew the clerks' names so I could give each of them 5 stars plus. Wonderful, Wonderful service. Thank you so very much.

Me and my mom had a horrifying experience at homesense. We went in on the 14th Oct to the Dudley branch and bought a few things along with a pan, and the shop itself was amazing, everything went well. We came home and used the pan which was grey with a dark wooden handle, but the bottom of the pan wasn’t balancing and it sort of flared up with the heat, so at first we were a bit reluctant to take it back, but thought we will give it a try because it shouldn’t have happened. So we went in yesterday, my mom went to the till, and manager Izzie was there, and mom explained the situation, her response was that the pan was not from this store! and that they only sell Black pans. At this point mom was a little shocked and confused so she said please check your CCTV as it was bought from here and she had the receipt, Izzie went upstairs for 2 minutes and returns and said you bought a black pan not grey, it’s not from our store, she was so so so rude with a smirk on her face the whole time and mom- shocked came back to me and said, they are saying we haven’t purchased it from here, so I said to mom don’t worry we will check if they have anymore of the same ones and we can show them, and luckily they had exactly the same pans on the store shelf, so we went back to the till and said look this is exactly the same pan and your saying you don’t sell them, and Izzie returned again and I pleaded for her to check the CCTV to see that we weren’t lying!! And this time she took a picture of the receipt to check the date and time of when we came in (showing that when she went upstairs the first time she didn’t even check the CCTV!) and we waited a few minutes and she came back down and told us that this is not bought from our store you purchased a black one ( I think she was maybe trying to stick to her point and didn’t want to sound like she was wrong, and she had the biggest smirk on her face. I felt so helpless, we were asking if we could have a screenshot of the pan from the CCTV because we weren’t lying and she said it’s the policy so No! We were so helpless and felt so insulted, all we did was take back a pan we bought that wasn’t quite balancing and just wanted to check if they could do anything about it, we weren’t rude at all, in fact I believe if it was someone else they wouldn’t have moved from there, but we were feeling so insulted we just quickly got out of there. This is the first ever time something like this has happened and I hope, she is spoken to so that no other customer is faced with such customer service. I phoned in today as well and let them
Know that I didn’t even want a exchange or refund anymore , but it’s about right and wrong. She made us feel so little and I can’t believe that was no value of the truth, and she should have actually taken another person to check the cameras as well but because we just wanted to get out there we didn’t say anything. I would still want someone to check just so they know that me and my mom were not lying ! I want someone to check the cameras for mine and my moms peace of mind, I just can’t believe it, I have never been so stressed over a shopping experience and how downgraded it made us feel.

I bought 2 kitchen Simplehuman trashcans from Homesense and the lids broke within a year. Really badly made product. No wonder they were trying to sell a warranty.

Date of experience: October 20, 2022

Thank you so much to Jason for coming to fix our sofa. Was on time, Very polite, friendly and got the job done quickly. He is a credit to the company! Thanks again.

Fantastic customer service today from Elaine at the Worcester store …tbf Elaine made us feel like we had a personal shopper assigned to us …totally knowledgeable and totally customer focused….a wonderful asset for the branch …keep up the great work and Thankyou

We LOVE ❤️ Swansea Fforestfach Homesense.
We often visit a few times a week.
We LOVE ❤️ their first class quality merchandise and their first class quality staff.
AL staff are welcoming, courteous, friendly, patient, kind and their customer service is first class, second to none and 🌟🌟🌟🌟🌟 five star,
We especially LOVE ❤️ staff member Linda who we meet at the checkout.
Linda is SUPERB, her customer care is 🌟🌟🌟🌟🌟 Star plus.
We always wait in the queue to be served by Linda at the checkout. She is A RAY OF SUNSHINE in a dismal world. Always has a kind word, is encouraging about our purchases and we do so enjoy seeing her.
WE LOVE ❤️ SHOPPING AT SWANSEA FFORESTFACH HOMESENSE AND WE LOVE ❤️ STAFF MEMBER LINDA ❤️

Today we went into Homesense in Thurock Lakeside at about 19:00. Me and my mum were looking for a water bottle. Walked in and we were greeted by a lovely security guy. Went to the aisle where the water bottles were,spent a few mins comparing bottles and chose a pink bottle she liked. We didn't notice anything out of the ordinary and since I am thinking of getting a sofa we looked at some of them.We sat down to check if they were comfy and sturdy (no signs saying you couldn't touch or sit). We then decided to check out some pillows I had seen some at John Lewis but wanted to see if I could get a better deal. As we were checking out the pillows a gentleman with a headset came onto the aisle a bit out of breath and weirdly/forcefully said can I help you and we told him we were looking for firm bamboo pillows. We asked him why he had come to the aisle and he asked us can I help you in that manner. He gave his excuses and we let it go.
We walked to the till & paid for the £6.99 bottle.The lady serving us was pleasant. As we were walking out we saw a new sofa we hadn't seen and checked the price. It was affordable and we sat down to test it as you do. That's when we saw another one of your colleagues with a headset standing in front of us watching every move we were making and watched us until we left the store. Don't know how we were going to steal a whole sofa or pillows considering I wasnt even carrying a bag/phone and my mum was carrying a very small handbag. We did notice we were the only black people in the store. Now I have been to other TKMAXX/Homesense stores and had no issues. But I have to say no-one has ever made us feel less than human or like a common criminals before.
If they thought we were going to steal a sofa or the pillows why didn't they follow us using CCTV instead of treating us like they did?

I want to write this review based on one lady's customer service, Karen at Homesense in Manchester Arndale went above and beyond for me when I was looking for a certain Halloween product, she offered to ring me and although the product didn't appear in store she actually took the time to contact me to let me know, I did find the item at another store soon after but the fact that she kept looking and actually cared made my experience really good and she deserves recognition for that, thank you again

I went to the homesense in Watford regarding a parking ticket and was helped by loveley employee Magdalena. She helped me with my problem with compassion and understanding, I was very pleased with her and the customer service at homesense.

Home Sense is a wonderful store, where you find very nice stuff for your home for affordable prices, and I had made many purchases in last three years.

However, today, I have experienced an utterly unprofessional behaviour at Manchester Arndale branch.

I bought multiple items exceeding £50 and I asked cashier if it is possible to wrap only one of the items (-a fragile mug), which was a gift and I wanted to make sure that it would not be damaged.
I was told they do not provide gift papers, so I made it clear that what I request is not gift package/wrapping but the usual white/cheap sheets that they normally wrap fragile items. (I know they do it because I had bought mugs, plates, bowls previously)

First, she denied Home Sense does not provide such a service, after a minute, she said that there is no enough staff to do wrapping, and lastly, she told that they do not have wrapping papers left, this is why she can not do it.

When I replied that I found these excuses unprofessional, she took some cardboard pieces from the trash tried to cover the mug with trash cardboards and clingfilm in a slipshod manner. As I was shocked, I wanted to talk a manager, who showed up only to arrogantly brush off my complaints about the lack of professional service and to claim that there is nothing wrong in picking a stained cardboard from trash to wrap the mug.

Home Sense is a store which sells a diverse range of fragile products (mugs, pots, ceramic casseroles, wine glasses, mirrors etc.) and it is simply unacceptable that they do not even have proper cheap/but protective wrapping materials. (Leaving aside inconsistent "excuses" of the cashier.)
And, wrapping an item with a stained cardboard picked from trash is the tipping point of unprofessional customer service.

I hope central customer services team will read this review and address the unprofessional and rude behaviour at the store in Manchester Arndale.

Wish I could give zero star.

Went to Home Sense Canada-Ancaster to buy a lamp. I bought the lamp and was given a receipt with “women’s shoes” as the description. I didn’t notice this and went home. I decided to return the lamp the next day because it was too tall for my space. I went back to the store with the same receipt that I was given the previous day and I was told I need to bring the price tag. I had to drive back home to retrieve the price tag from the garbage can. Once so retrieved the price tag, I drove bag to the store and finally got my refund. No apology was issued for this inconvenience. All the store manager had to say was that she was going to retrain associates to double check product description before accepting payments from customers. SMH

We visited the Oshawa branch in Ontario, to buy some maple syrup to take home. We were served and assisted by an assistant named Rosemary ( I think that was her name), she was so helpful. The store was full of lovely items too big to bring home to UK.

Andrew Scott

Like a jumble sale. Horrible

This place never fails, always something new, always something different.

Appalling! I purchased a large leather footstool but after 5 months I noticed dust around the wooden legs, to my horror upon inspection the wooden legs had wood worm. I immediately removed the item from the house and called Homesense. I spoke to a team leader who asked for pictures and proof of purchase which I duly sent over. She agreed to refund. However, when I arrived at the Homesense Bedford branch the manager who was extremely frosty said go to the tills to get a refund but when I got to the tills the checkout lady (with an ear piece in) told me the manager was on her break (the one I had just spoken to) and that a gift card could be issued. I was not happy with this and insisted on a refund and after some arm wrestling and the checkout lady quoting false information I got my refund. Perhaps Homesense should require all their staff to have knowledge of the Consumer Rights Act 2015!
Do you really think I wanted a piece of furniture in my home with woodworm? Unfortunately, the offhand and unprofessional way I was dealt with was extremely
off-putting to something that was completely out of my control.