Home Leisure Direct Reviews 

1,747
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff at the showroom who patiently guide buyers through various options and make the entire purchasing process completely straightforward and pleasant. Reviewers consistently highlight the exceptional craftsmanship of the products alongside professional delivery teams that carefully handle installation, level the equipment properly, and remove all packaging. However, some customers also noted frustrating issues regarding incorrect table dimensions and unhelpful responses when requesting refunds after purchase. A small group of reviewers experienced substantial delivery delays exceeding initial estimates, alongside missing essential parts or accessories upon arrival.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that sales advisors and showroom team members are... See more

Product

Reviewers mention positive feedback about product quality, noting that the tables look amazing and play... See more

Delivery service

Customers report widespread satisfaction with the delivery service, often noting that items arrive promptly... See more

Service

Clients share positive opinions on service, praising knowledgeable staff who help choose the right pool table... See more

Quality

Users describe widespread satisfaction with the exceptional quality of the pool tables, noting that they look... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service from Sam at Home Leisure Direct in helping me order a Rasson Apollo Pool table, was a big purchase for me and gave me some good advice and talked through my options. Have pu... See more

Rated 5 out of 5 stars

Top tier customer support from Columbo and Alex when ordering my first pool table. Both guys were extremely helpful, friendly and understanding when discussing my needs and I was grateful for their as... See more

Company replied

Rated 5 out of 5 stars

Ordered an Apollo Rasson with Strachan 861 cloth. Table arrived when they said it would, and delivery was smooth, with Mitch and his colleague being very friendly and helpful. I would recommend Ho... See more

Rated 5 out of 5 stars

The overall service very good throughout. I received my pool table a week before Christmas. I think concidering the amount of money being spent the only observation i would make is an email giving up... See more


Company details

  1. Events & Entertainment

Written by the company

Multi-Award winning Games Room Retailer. Incredible range of the World's best products, many exclusive to us. Visit Europe's largest showrooms.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,747)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent advice provided over the phone, including on products not stocked by the company. Delivered on time and excellent installation on the pool table.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Home Leisure Direct Purchase

Thank you to Home Leisure Direct for an excellent experience having purchased a Chester pool dinning table. Very knowledgeable and friendly staff providing clear guidance and answers to questions I had in the showroom. Table came 3 weeks after purchase. Table was Installed by 2 people, both were professional and friendly. The pool table is amazing. Highly recommended

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Charlie and the team have been…

Charlie and the team have been fantastic
Table size advice given for my room
Delivery made on the date I chose
Table levelled and checked,
Could be more pleased with the woke experience,
Highly recommended

24 October 2025
Unprompted review
Rated 5 out of 5 stars

8' Rasson Accura American Pool Table…

shopped around for a Rasson pool table and these guys where defiantly the most helpful and knowledgeable and gave me a great price with tip-top service. Bought and ordered all over the phone, they delivered before the estimated due date and spent several hours setting everything up, making sure all was ok and removed all the packaging too. 100% good service.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

5 STAR service all the way!!!!!

From the initial enquiry phone call to the installation and handover of our 7ft American pool table, Home Leisure Direct were professional, knowledgeable and delivered flawless customer service. The table is class and is now a centre-piece in our 'Bunker' . Would definitely highly recommend!!! 5 STARS

23 October 2025
Unprompted review
Rated 5 out of 5 stars

A total breeze to deal with from start to finish.

Charlie from 'Home Leisure Direct' had been great from start to finish. We went to the showroom to have a look at a few of the tables and Charlie was ever so helpful and made it a breeze purchasing the pool dining table. He answered all our questions, and we went away having purchased a 'Signature Chester Pool table'. We were made up with the table but also Charlie's top service.
Overall, the experience with Home Leisure Direct and Charlie was exceptional. Everything went to plan and the chaps who came to fit the table in our dining room explained every step of what they were doing.
The entire process was painless and there was one less thing to worry about seeing that we were moving home!
Thank you Charlie and Home Leisure Direct

20 October 2025
Unprompted review
Rated 1 out of 5 stars

Very Poor customer service, quick to secure sale and take money

Ordered the Signature 7ft Pool Table back in June with a quoted delivery time frame of 5-20 days. Took delivery of the table today and cannot fault the installation team, but the communication from the head office and lack of updates was extremely poor. All they kept saying was still with manufacturers. Even after sending screenshots of the website stating in stock and delivery still saying 5-20 days, there was no rush to try and resolve. Do not believe anything they state on there website about delivery because they are a pack of lies and i wouldn't recommend using Home Leisure Direct unless you are happy to wait for months for delivery and never be kept up to date and having to always do the chasing with nobody actively contacting you to offer updates.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Service & Advice

I visited the Bristol showroom and spoke to Callum. His advice was much appreciated and he was quick to answer follow up questions. The purchase was user friendly and I was fully informed of timescales etc. Installation was very professional and helpful answering questions and offering advice. The quality of the table is (Chester) is impressive and I am very happy with the pool playing experience. My wife is very please with the dinning table conversion. Top Marks!!

6 October 2025
Unprompted review
Rated 5 out of 5 stars

7ft Silver Mist

I’m delighted with my purchase from Home Leisure Direct – the table looks beautiful and is excellent to play on! Sam was extremely helpful when placing my order, providing me with different options and what would work best for me. Great service from the guys when it came to installation as well, overall a job very well done.

6 October 2025
Unprompted review
Rated 4 out of 5 stars

Excellent service

Delivery was delayed by a week due to staff being poorly but when it did arrive everything was perfect. Sam & Nathan delivered & installed my new table very efficiently. They set everything up & demonstrated how to level it & look after it. Really nice guys. Thank you, 10/10.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service throughout from the…

Brilliant service throughout from the initial discussion and visit to the showroom and speaking to Jake to the delivery and installation. Really pleased with our pool table and would have no issue recommending Home Leisure Direct. Thank You.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Product and Service

Great looking table, installed quickly and without any fuss by the installation team. Would definitely recommend Home Leisure. Sales team were brilliant too giving all the information needed so I could make a decision on which table I wanted in my own time.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

An excellent service given

An excellent service given by Home Leisure! Jake in the showroom spent many weeks helping me with the best options which was a great help to get the right pool table. Then delivery was on time with clear communication and Neil & Aaron who fitted the table did a great job without any hassle to me and all rubbish removed. Thank you

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding product, great service.

Our Warwick Pool table has recently arrived and we are so happy with it, has given our bar a real ‘wow’ factor. We visited the Home Leisure showroom at the beginning of the process to try and get some ideas, which was really enjoyable in itself. Jake and the team have been very helpful throughout , offering their knowledge and expertise to help us decide which product would suit our needs best. I would definitely recommend Home Leisure Direct, we will be using them again in the near future.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Table is great

Table is great, plays like a top class table in any given pool hall or pub. Put the table top on and now it’s a classy looking dining table. Very impressed.

22 September 2025
Unprompted review

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