Home Instead UK Reviews 

Worked at the Central Hampshire location for 2.5 years now. Every day there is something new, the team are very supportive and it's a wonderful feeling making a difference.

Wonderful company with incredible carers.

I enjoy working for Home Instead as a Care worker. The team is very supportive and friendly. A great company to work for, they are flexible and helpful. They can work around your timetable to fit in when it is suitable for you. As well extra training is always available. Loving environment with carers like with clients. I recommend this company for everyone who looking sympathetic place to work.

I have worked for Home Instead for 9 years now and I can wholeheartedly recommend the company. I work with caring, dedicated people who work together as a team and get the chance to make a difference in clients' lives every day. Its a challenging job but so rewarding

Home instead are the first care company I have worked for, and I have to say the extensive training face to face, online, practical sessions and observations have enabled me to have the skills, knowledge and confidence to go out into the community, and continue to give the outstanding quality care services to a variety of clients, that Home Instead Rugby is known for.
Clients are matched to care professionals with similar interests, hobbies and personalities, and the minimum one hour per visit as standard, allows us to form real relationships with our clients.
Care plans are constantly monitored and adapted to ensure clients are receiving everything they need, when they need it, and encouraged to maintain independence at every stage. Clients families are kept informed on every visit, using the mobile app, which care professionals log every detail of every visit, giving that peace of mind that loved ones are being well cared for.
The office staff are brilliant - knowledgeable, proactive, sensitive and professional. I am so proud to work for such a fantastic company.

I have worked for Rugby Home Instead now for 3 years. The support I have received from day 1 has been above and beyond. I joined the company with no experience in care and have gone on to have been awarded my level 3 in health and social Care as well as my City in Guilds Dementia Care training. I can honestly say, i love my job!

Amazing company to work for providing the highest quality of care

I had joined Home Instead Altrincham, Sale & Wythenshawe last year and I absolutely love working here! The team in the office was very welcoming from the start and straight away I felt like being at home. We support our Clients and Care Professionals daily and I am very proud of this.
Would you like to find out more about care and support try it for yourself as a Client or a Care Professional.

I have been working with Home Instead for a few weeks and I am loving their approach to care.
For a number of years, I have been working as a home carer, and I love this job, however, previous companies that iv worked for have not provided care that I personally think is acceptable.
I joined Home Instead after doing my Home work on care providers. To me they offer and provide top care, also they appreciate their employees who are on the front line. This makes you want to work better for them.
Most importantly, their care provided to their clients are outstanding. Giving time to offer top quality care in most daily tasks. To allow a trusting relationship form with care giver and client. They always I produce you to the client.
I could go on. I love this company and hope to keep this job and not feel the need to bounce around to other care companies.

In September '23 I commissioned Home Instead (Darlington Branch) to support my mother for an interim period pending relocation, in Jan '24, to an ExtraCare apartment located much nearer to me. Both mum and myself were immediately impressed by the branch manager, Judith, who proved to be alert, bright, perceptive, empathetic and professional. Judith dispelled all the concerns we had about employing carers. The three carers Judith matched to my mother (E., J., and L.) all bonded rapidly with mum and were compassionate, warm and capable in caring for her. Mum wished the team could have relocated with her! I have no reservations in recommending the Home Instead Darlington branch.

I have been working for HomeInstead for almost 8 years now. It provides an excellent service to older people in their homes and have really strong values.

Provided fantastic support for my mum. Fully recommend

I love working for Home Instead Altrincham, Sale, Wythenshawe. We have a One Team ethos and our company mission is very community minded , we employ local people to care for local seniors .we call our carers Care Professionals , because they are. Carers are matched to clients they see regularly and can build a relationship and we don’t believe care should be rushed so calls are a minimum of 1 hour .

Bury Home Instead … Such a fabulous company to work for … I started in October 2022, first class training and support. The Ethos is right and the care for the Clients is wonderful, such a relief to work for a care company that actually CARES!!!

From the first contact with Jenny Knight at Home Instead Basildon I have received nothing but support and advice, I have read previous reviews and I cannot associate with any of the bad comments, Jenny has answered emails late at night on days off even on Leave so its obvious she cares about her Job staff and clients.
Yes there have been some hiccups, but we are talking about taking over caring for loved ones and these things cant happen overnight.
The carers fill in a daily task form so I can see remotely of any issues and I can email the office to ask for advice etc. Jenny, Jane and Rachael all very helpful in the office and the carers Jan Jaie Lisa all interact with my Aunt to reassure her

Thank you all

Over priced and inflexible. Be aware that this company operates a franchise model so individual branches probably have very different approaches. In South Lakes they seem to be very ‘corporate’ with multiple levels of supervision that get between the client and the carer. In my initial dealings with them I found them over priced and inflexible. (They would not engage for less than 3 days/week and 2hrs per visit). They also gave the impression that there were standards and policies for everything. This is great if you have a ‘standard’ person needing care. Unfortunately old people need more flexibility. I did not engage them.

I should have awarded no stars but I didn’t have the option. It has come to light that Home Instead East Hampshire office deducted £240 out of their care workers pay packet “without her consent” to say that she was in agreement “she wasn’t “. So potential care workers beware of this branch. This case is ongoing until they refund the wages because “the course” was Free and no money needed to be taken from their care worker.

It shows that this is an American corporate company as nothing wreaks of pro capitalist "profit above all" and not only extortionate rates but also sending out "trackers" to stalk & hunt down employees to make sure not only that they're not slacking and even smoking is sackable even if the person whose home it is doesn't mind (but ofc they don't matter or count...only higher ups,wealthy suits an bureaucratic grass-rat sycophantism ...ie be a goon and ass lick your way to the top like a good little psychopath happy & willing to throw even your own family under the bus to get closer to that ceo corporate hellscape job) feels grossly like commodification of basic human compassion and care...the (anti-)social worker(s) (supposed "social"workers) who referred us ofc did a crappy ass job as per aswell

I use Home Instead Stockton-on-Tees. The carers really do care and know what they are doing. My husband has dementia and enjoys the trips out and personal attention. I trust the carers and feel he is looked after very well by experienced carers. They have been a great support to me. The back office/management team have been excellent. They phone me once a month to check everything is ok.

I applied for the position as a care assistant twice. They turned me down on both occasions because I am a male and because of my nationality. They discriminate against people. they are racist and sexist. They ought to be ashamed of themselves!!!!