Home Instead UK Reviews 

We were with them for over a year, maybe two. It was good at the beginning. The organiser was very attentive and my mother had a great carer. But as time went on and with all the management changes, the service became less good but when my mother's Alzheimers started to kick in and the really good carer left there wasn't a carer that seemed as good or as experienced. it all came to a head when the final carer was too frightened to deal with mum and didn't feel safe - which I understand. But that doesn't help us. When I said to her, "but I thought you're meant to be trained with dementia patients?" She said, "not the aggressive ones."

I thought that was a really poor answer.

Anyway, they abandoned us saying my mum kept on dismissing the carers they sent but she is ill, this is what sick people do. As with all care agencies the quality of care depends on the carers themselves and they just don't have experienced carers.

I spoke to a carer who is a family friend and she was really shocked by the agency's inability to deal with difficult dementia cases. I've tried to get the family friend to care for my mother but she's happy with her company and job.

Again it was all good when Mum's dementia was not full-blown but afterwards, we were abandoned and they blamed the ill person they were meant to be looking after. They contacted me recently to say that they stopped the service as below.

"No the case was that mum kept rejecting carers, I suspended for sometime until we can figure out what was best as mum was declining all carers."

But note that they haven't offered to resume the service.

Lincoln office - Absolute abysmal unprofessional behaviour, always belittling and intimidating clients with rude behaviour.
Don't actually inform clients of any changes e.g Structured time changes , staff changes or cancelled appointments by them!! if the time was 1-4pm e.g they would turn up at 10am without any notice or any contact with the client and put it down as a paid client cancelation!! (which is nasty to take advantage of disabled people) Communication is then shockingly poor as they do not seem to coordinate properly on the phones they always complain about lack of staff and being out in care and significant attitude problems with clients that do have the ability to contact them, they then try to exacerbate their disability and emotional state.
They also do not turn up to appointments and also put this down as a client paid cancelation and some staff do turn up and leave straight away without care being delivered, Others turn up and state the director has told them they cannot deliver care today and still goes down as paid cancellation to the client expense to no service being delivered.
Carers have also taken client to the hospital for emergencies purposes and even though the hospital couldn't help in this situation. The care company forced the carer to leave the client to walk home over 4 miles in the Dark in distress and the client almost committed suicide when they got lost with their memory problems and ended up at a quarry.
I would of thought it would of been the number 1 rule a carer is to care for their client and make sure they get home SAFLY
Client has also requested a data access request/SAR and the company are not responding and seem to be ignoring this. This is a lawful request.
Home instead agreed the clients needs through a 3rd party to support and care for this client and not a single one of those needs could be met and was never met and the client seems to have been thrown under a bus.
which has had significant effect on their health and also impacted the provided care needed.
Client has also requested complaint process information as this is not stated anywhere on the website and this has not been provided to the client after numerous requests in writing.

As others have said, once they have you signed up the communication deteriorates. They are very expensive. Fine for companionship and making cups of tea but do not use them if you require more detailed care. Once my relative’s condition began to deteriorate they were completely out of their depth. Didn’t respond appropriately in a crisis and played family members off against each other with responses to “what is best”. Once a complaint went in they closed ranks and Head Office washed their hands of any responsibility as each branch is run as a franchise. They turned up at my vulnerable relative’s house, press ganged her into signing something to say she was perfectly happy with them and then refused to leave a copy. Terminated contract with no notice and then tried to charge her for the visit! Appalling treatment of my relative and the family who know her best.

Undoubtedly the most rewarding job you could ever wish for. Clients are absolutely delightful, and care professionals are well matched to them. You get the choice of how few or how many hours you work, though obviously you can be asked to cover for absent colleagues, however there is no obligation to do so. I was completely new to the care sector, having worked in another field for many years, and I felt that training was very thorough, and I am extremely proud of all the new skills I have acquired. The work can be challenging, of course, and it is very difficult when the time comes to say goodbye to a client you have become close to, but the rewards of doing this job are indescribable - to know you have put a smile on someone's face, or that someone's day was a little easier or happier because you were there, gives you a feeling of joy and pride which is hard to capture in words. I intended only to do a few hours per week, but by choice, I have built up to full time and I wouldn't have it any other way. I love the fact that care calls are long enough to really get to know the clients, and to have time to find out what really makes them tick; their interests, loves, and passions, as well as taking care of the needs which have made them require care. I love to take them out, help them revisit places, hobbies and interests which maybe they haven't had so much opportunity to take part in recently, whether that be gardening, music, socialising etc. You can be so much more than a carer to them, and this is what I love best. I would recommend Home Instead unequivocally to any prospective client, family member, or care professional. I can't speak highly enough of my experience of working here.
Pros
Wonderful clients and plenty of time to build up a rapport with them
Cons
Very difficult to say goodbye to a client you have become attached to them

Firstly carers are great. Company vastly overpriced. Don’t respond to emails promptly if at all. Once they have you signed back office support and communication is dreadful. I certainly would not recommend to anyone.

Home Instead is a fantastic care provider that works hard to deliver the best quality care to its clients. Everyone I’ve interacted with from members of the office team to care pros are highly professional, compassionate, helpful and caring!

I have been the Registered Care Manager for Home Instead Wembley for the last year.
It has been really nice working in a female led environment where we all try to grow together and grow the business.
There is a big supportive network throughout the UK that helps you familiarise with all processes.
The best thing was that there is a lot of training specifically for managers and there is a national office quality team that is always there to assist with any quality or auditing queries.

The training is ongoing and everyone has been amazing so far.

I have worked closely with Home Instead for a number of years helping them to make a difference to people's lives. They really care, the Office Teams and Care staff want to give everyone the best quality of life and to enjoy their twlight years with respect and dignity. They continue to impress.

I have been involved with Home Instead one way of the other for more than 15 years!
I am impressed with how the organisation navigated these challenging times to remain the best Home care provider in the UK and internationally.

Home Instead do a fantastic job looking after their clients, the really genuinely care about doing the right things to support people to stay safe and well at home!

Home Instead Redditch and Bromsgrove looked after my Mom for over 5 years. Their support was invaluable, especially as I lived a distance away.
Extra care visits, collecting medication and taking to appointments when required helped so much.
Mom enjoyed the visits from the lovely ladies, called Care Professionals.
Thank you Home Instead Redditch and Bromsgrove.

A truly caring and passionate team and company, that look as well after their staff as they look after their clients. The carers have enough time during their visits to not having to rush their clients, there are always little initiatives and gifts during the year, the feedback from clients and their families is amazing. Highly recommend!

Home Instead is a fantastic! I called to discuss my father’s needs in a panic and the moment I rang they made me feel so calm and reassured. The staff who come to see my dad are all excellent and so caring and make a huge difference to his life (and ours). There are so many care agencies that say they do care the right way but Home Instead are simply the best

Homeinstead Salford is a fabulous place to work. Passion, respect and professionalism applies to all Care Professionals and Key Players. Wonderful clients, wonderful families. Job satisfaction is huge. Making a positive difference every day to fellow human beings is an honour. CQC outstanding. Open door policy. Kettle is always on!! Highly recommend Homeinstead.

I have worked for Home Instead for about 5 years and have always found the Office staff very helpful, supportive and very approachable with sensitive subjects.
They always treat the staff and clients with the utmost respect and confidentiality, and see to any needs, wishes or problems that might occur.

I find them a very nice and fair company to work for.

I’ve worked for Homeinstead Rugby for 7 years, I enjoy working with my clients and the staff in the office are always there to help when required.

I have been working for home instead Rugby since 2022
I must admit the thought of doing online courses scared me alot as I haven't had any experience with computers.
The office staff had me in the office and helped me with this.
All of the office staff made me feel comfortable and go out of their way to offer us help and support I have grown in my role so much.
The clients I have had, bar one I couldn't connect with, I tried for a few weeks but just couldn't connect with this lady
I spoke with the office and wasn't sent to her again.
They have all been wonderful and I don't really feel its a job
It's such a pleasure to go to work
This year I need help for some care for a relative
I must say Sarah went out of her way to help me with providing me all the information I needed the information and help was above and beyond.
She provided a lovely team in place and my relative is very happy with the care the ladies offer.
I must admit I have worked with all of them and I know what a difference they have made not only for my relative but
also for me.
I know what a difference we as care pro's provide
Always someone to cover if anyone phones in sick,so no one is ever with out a call
If ever you face a problem the office staff are always there to give guidance and help.Always very professional.
I love being a part of such a great team
Office staff included (with out them we
wouldn't have a job )
Time has flown since I've been working for them
I feel I came in a stranger come away as a friend
Great place to work

I have worked in care for many years working in different roles. I joined Home Instead Rugby in August 2019 as their trainer and after many years of travelling in a regional role i was worried about staying in one place but from the very first day i arrived i felt like i was at home. Sarah and the office staff made me feel so welcome. Five years on i still have the same feelings and look forward to coming into work.

Incredibly supportive company- HI Rugby

I've been working for Home Instead Rugby for 4.5 years now and I've loved every second. This care company sets the standards above the rest, not just for their clients but also for the employees. Their ethos of person centered care and matching Clients with Care Professionals speaks volumes. The office staff work incredibly hard to ensure everyone is working to the best standards. The training provided ensures Care Pros work to their best potential to deliver personalised, professional care.

From an employees perspective, I've gained qualifications working here, been supported to work in a flexible manor, and been supported through pregnancy and postpartum. I could not recommend this company enough.

If you're looking for a company to provide care for a loved one or yourself, or if you're even looking for a new company to work for, I couldn't speak highly enough of Home Instead Rugby.

I have worked for Home Instead for 6 years. Every single day is a positive experience. The training and back up from the office staff make all the difference when I'm I'm with a client who is struggling. I love my job and I wouldn't want to work anywhere else.
When I needed care for my mum, I immediately contacted her local branch in Bedford. They have been equally brilliant. My mum is happy and I know she is safe. I love that I can see the carers notes too. Even though I'm a distance away, I get an update every day.