The Home Depot Reviews 

I ordered floor for a commercial project. Waited all day with my workers to unload it. Near the end of the day I looked online and found it was cancelled without a word to me. No stock was the reason. There was stock when I ordered and stock when I looked again. Talked to an online associate who said another store was handling it and to call them. Called them and they had no clue about it and confirmed it was cancelled. They confirmed there was stock, but couldn't do an over the phone purchase and sent me back to the online associates. The only associate offered a 10% discount they would apply on the re-order. I ordered again and then the associate told me they can't give me the 10% and offered me $150 discount instead, which was incredibly less than the 10%. I explained that it was unacceptable and to escalate the matter to a manager. They said the manager said no and ended the chat. So now I am on the phone with Customer Care, but I highly doubt Home Depot can do anything to regain my business and the business of my company. I have spent over three hours dealing with this disaster, plus the time me and my crew were waiting around for a cancelled delivery.

In an effort to replace Onward brand hinges, 3" butt hinge, 5/8 radius both sides, i chose Everbilt hinges, that, on first look are identical. After installation, I found that the gap between hinges plates, when the hinge was closed was greater in the Everbilt hinge. This meant that each door changed from Onward to Everbilt showed interference on the latch side of the door. I found a supplier of Onward hinges,and they fit fine. I have to say, both sets of hinges look the same but I can tell you they are not.

Looking online for a product their site came up offering something potentially appealing, but no price was listed. I tried calling and had to wade through several minutes of stupid (and irrelevant) recordings before getting a person to talk to. I cursed the store's pitiful treatment of customers, whereupon the girl warned me not to swear at her. I corrected her and said my anger was directed at the store's poor management, (which it clearly was) not her, whereupon she hung up.

Picked up a couple of things from Home Depot recently. The product matched the description, which is not always a given these days. Unfortunately one item arrived damaged and the replacement took a while. Would consider them again if the issues get sorted.

I placed an order on the 18th, which stated that the delivery window was between June 21st and 27th. Now we are in the delivery window, I still haven't received an email with an estimated delivery date. I called the store and then transfer to a call center, but they also had no information. The customer must waiting patiently until they decide to send a tracking number, even though it's within the delivery window. You can't plan your days, but if you don't pick up the merchandise within 48 hours of its arrival at the store, they return it. What kind of service is this? They still don't even have an estimated delivery date.

I would give zero stars if I could...absolutely the WORST experience placing an online order, Customer Service and being made whole. All I got from this experience was STRESS, no items that I ordered, a double charge and they try to explain it all away and REFUSE to fix THEIR MISTAKE...while I'm out $900 and complete ignorance from Mike the Customer service supervisor. Absolutely disgusting...no wonder this company has a 1.8 rating...NEVER AGAIN AND I WILL MAKE SURE NOONE I KNOW USES THEM EITHER. HOME HARDWARE ALL THE WAY.

Ordered a griddle for my husband’s barbeque for Father’s Day on a Wednesday. On homedepot.ca it said I was going to get free delivery on Thursday. On Thursday I received an email saying I was going to get delivery on Sunday. Sunday is Father’s Day, so that was still fine. On Saturday I receive an email saying my order had been canceled. Apparently, they don’t have the product anymore even though on the day, I ordered it, the product was at the store. Call the store to speak to the manager and she said they don’t have that product and she doesn’t remember the last time they sold one?????? This place is an absolute joke. DO NOT ORDER FROM HOMEDEPOT.CA.

As an older woman (who has done all my own home repairs for the past 4o years) I was treated like I did not know what I wanted (fine wire mesh to make a crawl space vent) by a male clerk who was overtly rude. I then asked a female clerk to help me find vents for a crawl space. She showed me pictures of ‘fences’ even though I spoke clearly twice. English was not her first language. After waiting at customer service I finally got an aisle number for vents, where I bought one that might work. A frustrating experience. Note to Shelbourne Victoria store. Why have greeers and clerks who can’t help a customer find a product.

Went to branch in Oakville, (I am from UK) looking for staff for guidance/info. ... Madhuri volunteered to help sort our query.
Excellent service and politeness.
Company should be proud of such staff.
Thank you.
R. Mistry

Deryck Roche (PISSED OFF)

So the incompetent people Home Depot uses for deliveries called my Property Managements number instead of mine when the delivery truck was close to my address today June 18, 2026.

They didn't call my number even though it's on the delivery order, they didn't ring the doorbell but they said they were here even though I've been looking out for them
since 8 am through my front window.

I need this delivered today, I took the whole day off to have this damn fridge delivered.

Order #0242054550 Case # 7903271.

The Customer service lady I spoke with, her name is Funke.

I need this fridge today!!!!

I ordered a fridge, at the store to be delivered to my home. Paid $60 for delivery. The morning of delivery the store calls me to say they are ready to deliver, but just so you know, it will be curbside only! The fridge arrives in a huge truck with a forklift on the back of it and only one person in the truck to unload it. One whole person!! An elderly neighbor came out to assist the delivery person to take it down over some steps. Why am I being charged $60 for a half @$$ delivery?

I was looking at lawn mowers on line. The lawn mower I chose said free delivery tomorrow. I sat around all day waiting and at 7pm I decided to spend most of an hour to talk to someone about it. They told me it didn't ship. What, there's 12, 30 minutes from here. I asked to cancel or arrange pu at my local store. No can do. It might be a few days, sorry, sorry sorry. I said if you are sorry give me $50. The girl said okay and said I'd need to call in after delivery with the case number. Can you email me that, sure, confirms email address. No email. Such a cluster of bull.

Very poor service,crappy instalation,garbage work, done everything use these fleebags

Store #6585 Cedar Park Tx, bought a battery 4 months ago, tried to get replaced, they sent me to 2 other stores to get it exchanged, those stores sent me back to where i started, then they tell me i have to get ahold of the manufactory, the manufactory called them to let them know they have to order it so it can be replaced, the store call me and said i have to buy another one so they can reimburse me back, that's alot of BS to go thru.

The most frustrating and useless customer service staff ever. Blocking off too many Isles for fork lift access in the middle of the day, safety is important but that was ridiculous. One customer with two people helping him and finally when we received attention he was dismissive and wandered off. In the Garden and Lawn tools department three staff having a great chat and we had to interrupt to get attention. But the help was useless, they knew less than we did.

Worst return policy I’ve ever dealt with. I purchased a Milwaukee trimmer set with a blower and brush cutter and returned it within a week in all original packaging. Because I paid cash and misplaced the receipt, the manager refused the return for anything over $100. I won’t be shopping at Home Depot anytime soon

There installation team did not instal the toilet my parents brought and they were forgin workers and they did nothing

Xavier a wonderful and very helpful young man, was more than willing to give a hand stacking quite a a few soil bags onto a flat bed and then loading them into my truck, I offered him a tip, he refuse and said happy to help
Thanks Xavier

Home Depot Canada delivered my toilet to the wrong address and promised either to redeliver it refund it (in writing, multiple times). As a single woman I have no way to carry the toilet from this address to my home. Home Depot followed up again on June 5th to say they won’t be doing anything about the toilet that was delivered to the wrong address (and is still there) on May 23rd. They said if I don’t like it I can charge back through my bank.

Horrible service, I will never shop there again.

Two appliances, a stove and fridge were very delayed in arriving at their destination. At one point, I was told by a customer support representative that one appliance was in BC the other in Ville St. Laurent. I had to buy take-out meals for weeks because I had no where to store food and nothing to cook it on. When the stove did arrive, the driver wanted to leave it outside the entrance to the building. When I asked him to at least bring it into the building's vestibule, he did, but said loudly that I should give a tip that would pay for a drink. I had to pay a moving company $200.00 to bring the stove from the first floor to the third floor and into my apartment. I won't buy anything else at Home Depot ever again.