50708 I ordered the lovely Pose Portable led lamp after having agonised with the choice of colour! blue, my favorite but high gloss finish makes finger marks perhaps a nightmare, and putty, a rather... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I absolutely adore shopping at this store. Every member of staff that I’ve come Across is helpful and kind. I love feeling comfortable to shop and Sometimes just to browse. They have created a lov... See more
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Fantastic all round. Brilliantly priced and delivered without any issues. One of my items was on back order for 1-2 weeks and this was clearly stated on the item page and in my order confirmation emai... See more
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Very happy with the customer service, the speed of delivery and the product too! I reached out because I needed the item to arrive quickly as it was a gift and it was insured that it was dispatched th... See more
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Company details
Written by the company
Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.
Contact info
4.6
Excellent
507 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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Reply from Holloways of Ludlow
We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon
Happy to order again
Ordered two small wall lights - price was competitive, discount offered during the spring sale. Overall good experience. I'd happily order again!
10 April 2026
Reply from Holloways of Ludlow
We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.
Reply from Holloways of Ludlow
Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.
Reply from Holloways of Ludlow
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!
High quality light fitting
Everything went well from ordering to receipt. The light has been fitted outside and looks fantastic. We are very pleased!
9 April 2026
Reply from Holloways of Ludlow
We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.
Beautiful piece of furniture
The item arrived in a large crate and so solidly packed. I am grateful that the delivery men unpacked the item and delivered to the front room.
Very pleased with the table. It is a beautiful piece of furniture.
15 April 2026
Reply from Holloways of Ludlow
Hi Henry,
We’re very sorry to hear that your delivery experience did not meet your expectations. For standard deliveries, items are scheduled as drop-off only, with white glove delivery available as an upgrade for additional assistance such as unpacking or installation.
While our driver was not required to assist beyond a standard drop-off, we understand there may have been some miscommunication. We’re pleased to hear that the team were ultimately able to help with bringing the item into your home and removing the packaging for you at no additional cost.
We’re sorry for any confusion caused and appreciate your feedback, which we will share with our logistics team.
Ellen
Customer Experience Manager
In the past I have purchased Danish…
In the past I have purchased Danish design lamps (PH Louis Poulsen) in Denmark. After returning home to the UK, I wanted a PH80 for my redesigned living area. I was very pleased to find the offered lamp for a reasonable price (given that it is authentic Danish design, so expensive by nature). The website was easy to navigate, and the order process went flawlessly. I received my lamp within a week (with the Easter holiday inbetween). The lamp was in perfect condition, having been packed by the manufacturer, including the certificate of authenticity. Over the moon and happy to have my new lamp.
12 April 2026
Reply from Holloways of Ludlow
We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.
Reply from Holloways of Ludlow
Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.
Reply from Holloways of Ludlow
We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.
Crap light, but excellent service
The product i ordered was concrete with a rough finish - i expected this, but one of three lights had been taken out of the box prior to shipping and wasn't replaced with the admittedly feable supplier's protection (a plastic bag). Therefore, it arrived damaged around the circumference. Holloways replaced quickly without quibble. Exceptional service from them for a not brilliant product. Can't fault Holloways for this.
3 April 2026
Reply from Holloways of Ludlow
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!
Waited 10 days for delivery slot and they cancelled that on the day!
Waited 10 days for delivery slot. The delivery company then cancelled delivery at last minute without notice. Took 3 phone calls chasing HoL for update before getting the delivery company to rearrange the delivery. Awful customer service.
10 April 2026
Reply from Holloways of Ludlow
Hi Alex,
We’re very sorry to hear about your experience and the frustration this has caused. Waiting for a delivery slot, only for it to be cancelled at short notice, is understandably disappointing.
We also apologise for the difficulty you had in getting an update and for the need to chase multiple times—this is not the level of service we aim to provide.
We will be raising this with our delivery partner to understand what went wrong and help prevent this from happening again.
If there is anything further we can assist with, please do contact us directly with your order details and we will be happy to help.
Ellen
Customer Experience Manager
Good service, competitive prices
Delivered everything as promised in accordance with timings provided. The product was packaged well and the price was the most competitive on the market. Would recommend to others
9 April 2026
Reply from Holloways of Ludlow
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!
Lighting
The range of product, did not over promise, the excellent on-line W/site and frankly just ' nice people to do business with'
10 April 2026
Reply from Holloways of Ludlow
We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.
Reply from Holloways of Ludlow
Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.
Reply from Holloways of Ludlow
We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.
Very quick postage
30 March 2026
Reply from Holloways of Ludlow
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!
Reply from Holloways of Ludlow
We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.
Always a good experience
Product arrived beautifully packaged and very quickly. Love the store/restaurant too!
4 April 2026
Reply from Holloways of Ludlow
Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.
Great products and second to none…
Great products and second to none service (dealing with Winchester branch). Good communication and help choosing items.
27 March 2026
Reply from Holloways of Ludlow
We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.
Brilliant Service!
Helpful customer service and quick delivery - beautiful product very pleased!
1 April 2026
Unprompted review
Reply from Holloways of Ludlow
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!
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