Holiday Autos Reviews 

A good deal on a good car. Thank you.

45 min late for pickup car due to flight delay and rental was cancelled with no refund. Recommend never using Holiday Autos

Easy website, everything is straightforward, they aren't trying to trick you into buying things you didn't want. Best of all their prices are rock bottom. Highly recommend

Terrible experience. When attempting to be solutions oriented to resolve an issue with our booking, the front desk agent was aggressive, shouted at us on numerous occasions and point blank refused to engage us to try and find a solution to the issue we encountered with our booking. One customer care agent was helpful and provided us with a solution, but the front desk agent refused to engage with us and so we could not receive our booked car and received no refund or attempt to problem solve.

I am flying into and out of Murcia, Spain in the same day. I need to pick up a car at the airport at 09:00 and deliver it back at the airport at 18:00.
Holiday Autos stated that they had airport pick-up annd drop-off, but it isn't until you get the screeds of documentation and read through it, that you discover that the car is actually 5km from the airport and can only be picked-up or droped-off during business hours.

Absolutely appalling. Zero customer service. No organisational structure, different people in the same team will reply to the same email, sometimes weeks apart. Basically it’s a bunch of kids in a call centre, none of them have any authority to do anything , and if you ask to speak to a supervisor the whole place shuts down ( there are no supervisors …)

If you have an issue with your car hire company, they will flatly refuse to get involved , even though you booked the car through them !

Do not use them to book! Just use them as a comparison site, then once you have found the best deal, book directly with the hire car company.

Booked in good faith; got an email within seconds to say they couldn’t confirm my reservation at the price advertised and that they offered me an alternative £30 more expensive. No one to speak to, everything via a robot and online. Had a complete nightmare paying for higher priced option, really was a pain in the arse! Will see how the actual car hire goes when we get out there! But doubt I’d book again after that experience. Not on and quite unfair. Don’t advertise and allow people to book what you don’t actually have available.

My experience with Europcar was extremely disappointing. The queue management system at vehicle pickup was poorly organized, as other customers who arrived after me for the same purpose were served before I was. Waited probably 30 min longer than the person registered right after me on the on boarding.
I was offered an upgrade, but it was only disclosed at the very end of the process that this would incur an additional charge. I have rented cars many times and have received upgrades on several occasions, including through Holiday Autos, and these have always been provided as a complimentary service.
After completing the registration process, I had to wait at least one and a half hours for the vehicle to be ready. I was repeatedly told that the car would be available within 10 minutes, but wrong.
The excessive waiting time caused us to miss scheduled appointments and, quite frankly, ruined the first day of our holiday.

I did not get the car i booked 6 months in advance despite having all correct documentation and arriving on time at Avis to pick it up. Holiday autos customer service were unavailable due to time difference and are refusing to refund without proof i arrived at the rental. DO NOT USE.

I got to the Europcar queue and was told that it was a minimum of 1.5 hours to check in and get the car. There were not enough staff members available. I cancelled the car and am still waiting for a refund, even though I am entitled to one as per the terms.

All very clear, straightforward and easy to book online.

The car hire company in Malaga took twice the deposit for damage, there's no answer when I call them up, and Holiday Autos just closed the case. What a crap service. My advice, use them to find the deals and then go direct TO A MAIN CAR HIRE COMPANY, BUDGET MEANS HASSLE AND PROBLEMS. HOLIDAY AUTOS ARE ALSO A WASTE OF TIME, NO BACK UP AND WHERES A NUMBER TO CALL?? AVOID AT ALL COSTS

We did not get car....
Line to get car was > 4h and we had to book with another company at arrival AGP

Easy done, good offer.

Easy, fast, very convenient!

We hired a car to pick up from Preveza airport with Thrifty through Holiday Autos and prepaid in advance. We were delayed in customs and were 1.25 hours late to pick up our car. When we arrived at the desk the car had been given away to another customer. We tried to contact Holiday Autos but couldn’t get a reply, the chat service was via an automated bot which was no help at all. We have contacted Holiday Autos via their complaint service which they make incredibly difficult to access and have received only one reply to say it’s part of the terms and conditions that you need to ring if you’re delayed despite the fact that you can’t use your phone in passport control areas where we were delayed. I have tried to escalate this further but haven’t received a reply and there is no phone number or email address for them. We ended up having to get a car from a different desk on the day as Thrifty were very unhelpful also. I would not recommend using this company at all, they have refused to provide a refund for a service that wasn’t provided and have failed to reply to my follow up emails. Appalling customer service all round, would score zero if I was able to.

I had a very disappointing experience with Holiday Autos.

I paid around 80% of the booking in advance (about USD 300). When I arrived at the rental counter, I realized that in the rush of traveling I had forgotten to bring my physical driver’s licence. That was my mistake, and I fully accept responsibility for it.

However, I wasn’t asking anyone to break the rules. I was traveling with family and friends, and more than one of them had a valid driver’s licence. I simply asked if the booking could be amended so the car could legally be rented in the name of one of the licensed drivers who was present with me.

SIXT told me to contact Holiday Autos. Holiday Autos then said they could not change the driver’s name because it was less than 48 hours before pick-up. As a result, both companies refused to hand over the car and also refused to provide any refund.

This is what I struggle to understand. What is the purpose of customer service if it cannot help resolve a genuine situation like this? We weren’t asking for special treatment or trying to avoid the rules. We proposed a legal and reasonable solution by putting the booking in the name of another licensed driver who was standing right there at the counter.

Instead, we lost around USD 300, received no car, no refund, and had to rely on taxis for 2 days of our trip in Turkey as the other rental car companies had unrealistically inflated prices last minute and it didn’t make sense to hire another car and pay like 250 Euros per day(that’s what I got quoted by other companies upon enquiring when I arrived there)

While I acknowledge my mistake, I feel there was absolutely no effort from either company to find a practical solution. The experience left me feeling that once the payment was taken, there was no interest in helping the customer. Unfortunately, it felt more like a money trap than customer service.

I would strongly recommend that anyone booking through Holiday Autos carefully read every condition and think twice before paying in advance, because if something unexpected happens, don’t expect any flexibility or assistance.

Update in response to the company’s reply: Since I can’t reply directly to your response, I’m updating my review here. The issue isn’t your terms and conditions—it’s the complete lack of a practical solution. I was standing at the rental counter at the scheduled pick-up time. The original driver couldn’t present the licence, but another person in my group had a valid licence and was ready to take over. All that was needed was changing the driver on the booking. Instead, I was told your system doesn’t allow it. That’s your own system—designed, managed, and controlled by your company. It’s hard to accept that a customer loses the entire payment simply because your system doesn’t allow a basic change, even when everyone is present and a lawful solution exists. Customer service should solve genuine problems, not hide behind system limitations.

I have been always hired cars from this company l find them easy to deal with I will be rebooking with you againg 👍🏻
And price is good aswell
Regards
Patricia