They beat the deadline release and delivery date. Both items were delivered as expected and carefully packaged. It was a shame that their ignored the disability delivery instructions and just thr... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Orders are fulfilled quickly and new releases as soon as they are available. My order for three C.D.'s came separately two on consecutive days and one the day before release date. All were well packag... See more
Company replied
All items required were found on the HMV website and delivery was all good with the products arriving soon after order completed and arrived safe and sound in good packaging. Very happy as usual with... See more
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Preordered item ages before release and the dispatch and delivery were perfect arriving on release day and ready for Father’s Day gift. He loves the CD and still has the blue ray of the live performan... See more
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Company details
About hmv (UK)
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
United Kingdom
- www.hmv.com
4.6
Excellent
152K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The main thing was the product …
The main thing was the product arrived in good condition it was a steelbook so very pleased
28 June 2026
Reply from hmv (UK)
Hi B
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Awful QC
HMV seem to think it's acceptable to send out over priced cd's that look like they've been kicked around a warehouse floor time after time.
If I wanted damaged, tatty cd's I could save a small fortune and buy second hand. When buying new I expect new!
HMV need to stop mugging their customers off and sort out their dreadful QC!
28 June 2026
Reply from hmv (UK)
Hi John
Thanks for leaving us a review. We are sorry to hear that you received a damaged CD. If you have not done so already, please contact our team at support.hmv.com for assistance with this.
We’ll then take a look and get back to you as soon as possible. Thanks
Reply from hmv (UK)
Hi Danny
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Stock availability ease of sale and…
Stock availability ease of sale and prompt delivery made for a good purchase.
28 June 2026
Reply from hmv (UK)
Hi Pete
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK)
Hi Clifford
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pre order a CD with release date…
Pre order for a CD with release date 5th June 26. Royal Mail delivered a few days after. All as expected!
(Royal Mail could have been quicker, but did deliver after a weekend)
8 June 2026
Reply from hmv (UK)
Hi Janis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK)
Hi Doug
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK)
Hello Raymond
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK)
Hello Liam
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK)
Hi MrsTRACYCUNNINGHAM
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
They’re perfect additions to add to my…
They’re perfect additions to add to my collection, the vinyl to keep sealed & the cd to play in the car.
28 June 2026
Reply from hmv (UK)
Hi Mick
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK)
Hi Jeff
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Delivery times are excellent…
28 June 2026
Reply from hmv (UK)
Hi Eric
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivered promptly on release date
Delivered promptly on release date. Have been eagerly waiting to The Pretty Reckless new album ' Dear God' and it was delivered early on in the day so I could listen to it many times on its release date, very happy.
28 June 2026
Reply from hmv (UK)
Hello Tim
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy online ordering service
Easy online ordering service, kept upto date with collection information, and on visiting store, the staff handled my experience well.
28 June 2026
Reply from hmv (UK)
Hi Mark
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK)
Hi customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Damaged items cost customers double
Order had an item which was damaged - they dont offer exchange! options provided where to return to a store (pay for tube) or return to them (their return portal charges you postage) then to replace the broken item
I would need to pay order postage as its under the threshold where my original
Order was over. So basically for a broken product its goin to cost me more to replace than the original thing was worth!!! Wont bother again with them
28 June 2026
Reply from hmv (UK)
Hi Christopher
Thank you for taking the time to leave us a review. Please be assured that for the return of damaged items, we do not charge postage. If you require further assistance with a resolution to this matter, please feel free to reply to our recent email. Thank you.
Reply from hmv (UK)
Hi Owen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
good prices and excellent service
28 June 2026
Reply from hmv (UK)
Hello Racoonie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service
Great service. Item was difficult to find elsewhere (out of print) but thankfully HMV had stocks available.
28 June 2026
Reply from hmv (UK)
Hi Donna
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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