hmv (UK) Reviews 151,849

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 31,382 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, with many items arriving quickly and often before or on the release date. The products are frequently noted for being well-packaged, arriving in excellent condition, and matching online descriptions. The ordering process is generally described as easy and straightforward, with a good selection of products available. However, some people mentioned issues with delivery times being slower than expected, even for paid services, or items being dispatched later than anticipated. There were also occasional concerns about packaging being damaged during delivery, leading to broken cases or worn items. A few other people also felt that the staff sometimes made errors with orders or were not always aware of customer presence for collections.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and prompt delivery... See more

Product

People report positive experiences with product, often finding items as expected from online photos and... See more

Order

Users describe positive interactions with order, highlighting the ease of making online orders and the smooth... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, swift, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them as helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They beat the deadline release and delivery date. Both items were delivered as expected and carefully packaged. It was a shame that their ignored the disability delivery instructions and just thr... See more

Company replied

Rated 5 out of 5 stars

Orders are fulfilled quickly and new releases as soon as they are available. My order for three C.D.'s came separately two on consecutive days and one the day before release date. All were well packag... See more

Company replied

Rated 5 out of 5 stars

All items required were found on the HMV website and delivery was all good with the products arriving soon after order completed and arrived safe and sound in good packaging. Very happy as usual with... See more

Company replied

Rated 5 out of 5 stars

Preordered item ages before release and the dispatch and delivery were perfect arriving on release day and ready for Father’s Day gift. He loves the CD and still has the blue ray of the live performan... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK)

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

152K reviews

5-star
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Rated 5 out of 5 stars

Keyser Soze

Found what i was looking for straight away. Thought i would have to pay for delivery but i didnt. So im very happy and would highly recommend HMV to everyone.

28 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Damien

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Click & Collect GO!

Ordered something from their site because I wasn't sure it would be in store. I was suprised it dispatched so fast considering it was on the weekend however it was delivered on time and in perfect condition!

Staff was very friendly and helpful. I'd definitely shop using this process again.

28 June 2026
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Reply from hmv (UK)

Hi O.R.P

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great delivery experience

Delivered on time and everything in great condition, will definitely order online again

25 June 2026
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Reply from hmv (UK)

Hello Heather

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Product received four days after order…

Product received four days after order placed (Order placed on a weekend). Items were in perfect condition.

28 June 2026
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Reply from hmv (UK)

Hello Mrs

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Excellent service

After being let down by previous supplier , my son got his birthday gift earlier than expected, brilliant service i will use again without a doubt

28 June 2026
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Reply from hmv (UK)

Hi Toni

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 4 out of 5 stars

My rare CD of early Fleetwood mac blues…

My rare CD of early Fleetwood mac blues songs was delivered on time and in excellent condition.

25 June 2026
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Reply from hmv (UK)

Hello Ian

Thanks for leaving us a great review!

We were so pleased to read your comments and look forward to seeing you again soon.

Rated 5 out of 5 stars

My new muse cd ,came on time...

My new muse cd ,came on time...
First class thank you

28 June 2026
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Reply from hmv (UK)

Hi John

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

The normal good level of service

The normal good level of service, thank you. The goods arrived ahead of schedule in perfect condition . Please with my choices too. Thank you again.

28 June 2026
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Reply from hmv (UK)

Hi Mrs

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 4 out of 5 stars

Delivered twice

Delivery was quick but this is the second time i have had the same CD delivered twice

28 June 2026
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Reply from hmv (UK)

Hi there, 

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 1 out of 5 stars

Still haven't received it yet

Still haven't received it yet, lot's available in local shop

25 June 2026
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Reply from hmv (UK)

Hi David. Your order arrived at your chosen store on 20/06/2026. Please head to the store, with your confirmation email and a form of I.D as soon as you can. Your order will be held for a further 5 days. Apologies that you did not receive a collection update. This may have filtered into your spam folder. Thanks. for the feedback.

Rated 5 out of 5 stars

Great communication

Great communication. Vinyl arrived as stated and expertly packaged. Recommended.

28 June 2026
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Reply from hmv (UK)

Hi Gary

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

great dvds great series death valley…

great dvds great series death valley would recommend to anyone.richard pryor absolute genius in this film.

25 June 2026
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Reply from hmv (UK)

Hello Paul

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Found everything I wanted the offers…

Found everything I wanted the offers are really good and delivery was fast definitely recommend

28 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Andrew

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Hmv is best

Hmv is best. Their packaging is superb

25 June 2026
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Reply from hmv (UK)

Hi imran

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Site is easy to use

Site is easy to use and browsing and ordering no problem. Order of DVDs arrived promptly, well packed.

28 June 2026
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Reply from hmv (UK)

Hi S

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Good copy of DVD

25 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi customer

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

I saw.

I saw. I bought. You delivered. Simple.

28 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hello JTB

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Easy to order on line

Easy to order on line. Package delivered quickly & efficiently.

25 June 2026
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Reply from hmv (UK)

Hi BCMcustomer

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 1 out of 5 stars

I received the wrong item and have been…

I received the wrong item and have been told I have to return the item and get a refund to re-buy the item i was supposed to receive the first time.

28 June 2026
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Reply from hmv (UK)

Hi Emma. 
We were once again very sorry that your order was not correct and we appreciate your patience and cooperation throughout this issue. We are currently investigating the issue and taking steps to ensure that there is no recurrence in this instance. Thanks again for your feedback and please let us know if you require any further assistance with your return or anything else.

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