They beat the deadline release and delivery date. Both items were delivered as expected and carefully packaged. It was a shame that their ignored the disability delivery instructions and just thr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Orders are fulfilled quickly and new releases as soon as they are available. My order for three C.D.'s came separately two on consecutive days and one the day before release date. All were well packag... See more
Company replied
All items required were found on the HMV website and delivery was all good with the products arriving soon after order completed and arrived safe and sound in good packaging. Very happy as usual with... See more
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Preordered item ages before release and the dispatch and delivery were perfect arriving on release day and ready for Father’s Day gift. He loves the CD and still has the blue ray of the live performan... See more
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Company details
About hmv (UK)
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
United Kingdom
- www.hmv.com
4.6
Excellent
152K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK)
Hi there,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK)
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service and friendly staff
29 June 2026
Reply from hmv (UK)
Hi David,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick and efficient service
My order came into store quickly, was carefully packaged, and the in-store service was excellent.
29 June 2026
Reply from hmv (UK)
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
quick response and efficient handling
26 June 2026
Reply from hmv (UK)
Hello Lindsay,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
No complaints.
29 June 2026
Reply from hmv (UK)
Hello Kieran,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I can’t order online from HMV
I can’t order online from HMV, it won’t checkout?! So I order at my local Hastings store. The staff are very helpful and pleasant
24 June 2026
Reply from hmv (UK)
Hi there,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK)
Hi Julie,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hi Ashford,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hi Laura,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very easy to order and the dvds arrived…
Very easy to order and the dvds arrived within a few days.
29 June 2026
Reply from hmv (UK)
Hi Sharon,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Had the Dvd I wanted
Had the Dvd I wanted, easy to purchase and arrived securely packaged and on time.
29 June 2026
Reply from hmv (UK)
Hi Sue,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick and efficient service
26 June 2026
Reply from hmv (UK)
Hi Stephen
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK)
Hi Jasmine
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Always happy with hmv
26 June 2026
Reply from hmv (UK)
Hi Paul
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hello Laur,
Thanks for taking the time to leave us a 4-star review, though we are sorry to hear that there was a slight crack in one of the cases. If you have not done so already, please feel free to contact our customer support team at support.hmv.com for assistance with this.
Reply from hmv (UK)
Hi Simon
Thanks for your review. We love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Easy street
Easy to find of the website, easy payment process and arrived with the specified time!
29 June 2026
Reply from hmv (UK)
Hi Sharon
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Order online come in 3days of ordering …
Order online come in 3days of ordering well packaged can't fault hmv four there quick delivery service 😀
29 June 2026
Reply from hmv (UK)
Hello,
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
very efficient service and quality of…
very efficient service and quality of product and information
29 June 2026
Reply from hmv (UK)
Hi Ian
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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