Staff are always extremely helpful and knowledgeable. Always happy to search for a specific request. Erica found exactly what I was looking for. We found 2 CDs in store for Les Miserables. Howev... See more
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Location
Switch location128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH Norwich, GB
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I have been shopping at HMV since my teens - intially in Enfield (my home town then) and in Oxford Street. So grateful, when moving to Norwich, to have an AMAZING HMV here! Your staff are always so he... See more
Company replied
The easiness of your online ordering, to the effective delivery at my local HMV in Norwich. On arrival I was served by 0831 Chloe who worked efficiently; was friendly and very welcoming . You don’t g... See more
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Knowledgeable and efficient staff. Also, vinyl selection is very good and I found exactly what I wanted.
Company replied
Company details
About hmv (UK) - Norwich
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH, Norwich, United Kingdom
4.7
Excellent
419 reviews
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Really good service HMV
This visit was to collect an LP at a forth attempt to acquire an ecceptable pressing. All my dealings with HMV staff during this prolonged process were fully professional on their part. I know very well that HMV act in good faith and can only sell the goods provided by the suppliers and that vynil quality is beyond the retailers control. So well done you guys and thanks for (finally) a super LP
22 October 2025
Reply from hmv (UK) - Norwich
Hi Peter,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order for collection
Easy to order for collection. Kept up to date regularly as to the status of my order. Lovely member of staff who helped me out at the store when I went to pick up my order.
14 October 2025
Reply from hmv (UK) - Norwich
Hello S Smart,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Cheers!
The staff in hmv Norwich were very…
The staff in hmv Norwich were very helpful and helped me order an item in when they didn’t have one in stock
20 October 2025
Reply from hmv (UK) - Norwich
Hi Megan,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Came in good condition
Came in good condition & was delivered when I was told it would
14 October 2025
Reply from hmv (UK) - Norwich
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Norwich
Hi Chris,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very pleased
Order was delivered to store within two days, absolutely lovely staff when I went to collect
14 October 2025
Reply from hmv (UK) - Norwich
Hi Josh
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV staff at the Norwich store were…
HMV staff at the Norwich store were very helpful and patient with my list of movie requests.
Very professional, courteous and efficient.
My online orders were placed same day and it was only a few days later that I recieved notification that they were in store for collection.
Less than a week turnaround so very pleased with the service
13 October 2025
Reply from hmv (UK) - Norwich
Hi Neville
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Norwich store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Norwich
Hi Elizabeth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I have been shopping at HMV since my…
I have been shopping at HMV since my teens - intially in Enfield (my home town then) and in Oxford Street. So grateful, when moving to Norwich, to have an AMAZING HMV here! Your staff are always so helpful & courteous, especially when making enquires. You have such an excellent vinyl selection - which our grandchildren (who live in Suffolk) have also disovered! Grateful thanks HMV
1 October 2025
Reply from hmv (UK) - Norwich
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fantastic
Fantastic, quick delivery, well packaged and in good condition
When I went into the shop the people were friendly and very helpful
1 October 2025
Reply from hmv (UK) - Norwich
Hi Tamara
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Norwich
Hello Duane
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Records were available and the staff…
Records were available and the staff were helpful and friendly.
21 September 2025
Reply from hmv (UK) - Norwich
Hello Nick,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Norwich
Hello Margaret
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Norwich
Hello Mick,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Norwich
Hello David,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good value and service
Great price, easily to order online, friendly staff when picking up in store.
10 September 2025
Reply from hmv (UK) - Norwich
Hi Brew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
They’re always good to deal with…
They’re always good to deal with sometimes I think the packaging is too small for the amount of records that tried to cram in there but I do understand why they do it. Nothing has ever arrived damaged and I continue to shop from them mostly online sometimes go to the shop in Norwich but Yeah, all good.
6 September 2025
Reply from hmv (UK) - Norwich
Hello Philip
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Norwich
Hi Phillip
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great click and collect
Click and collect went perfectly! Easy online ordering and customer service in shop on collection was very good!!
6 September 2025
Reply from hmv (UK) - Norwich
Hi Tanya
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Phone free gigs are wonderful
31 August 2025
Reply from hmv (UK) - Norwich
Hi Joe
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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