Staff are always extremely helpful and knowledgeable. Always happy to search for a specific request. Erica found exactly what I was looking for. We found 2 CDs in store for Les Miserables. Howev... See more
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Location
Switch location128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH Norwich, GB
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I have been shopping at HMV since my teens - intially in Enfield (my home town then) and in Oxford Street. So grateful, when moving to Norwich, to have an AMAZING HMV here! Your staff are always so he... See more
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The easiness of your online ordering, to the effective delivery at my local HMV in Norwich. On arrival I was served by 0831 Chloe who worked efficiently; was friendly and very welcoming . You don’t g... See more
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Knowledgeable and efficient staff. Also, vinyl selection is very good and I found exactly what I wanted.
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Company details
About hmv (UK) - Norwich
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH, Norwich, United Kingdom
4.7
Excellent
419 reviews
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collect in store service
Ordered for collect in store service. Item immediately available at the till - no waiting for staff to go off to retrieve package from elsewhere in store. Polite staff member despite it being in Xmas period when store was very busy and all tills open so queuing was minimal too!
3 December 2025
Reply from hmv (UK) - Norwich
Hi Philip,
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Norwich
Hi Danny
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful pleasant staff
26 November 2025
Reply from hmv (UK) - Norwich
Hi Deborah
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Norwich store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Stray kids pop up "event"
Attended a pop up event with my daughter so she could get the new stray kids album this morning. HMV stated online line that the event would start at 10am. We arrived at 0925 and hung around near the KPOP section. 0 signage, 0 advertising of any kind. I asked if the event was still going ahead. I was told yes. They said, "well be selling the album and giving out freebies as first come.first serve." At 0947 a member of staff announced that they had sold out of the album! Then proceeded to wander about with a stack of poster for "pre orders only". All before 10am. My daughter and many many others have been left very disappointed due to what seems to be a massive lack of planning and communication. Very poor effort.
22 November 2025
Unprompted review
Reply from hmv (UK) - Norwich
Hello Scott
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Wen in store ordered what I needed and…
Wen in store ordered what I needed and it was del, excellent
12 November 2025
Reply from hmv (UK) - Norwich
Hi Pam,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All the DVD'S from here actually work!
All the DVD'S from here actually work!! Had to find out the hard way that the majority of Amazon dvds do not fit Dvd player or only play in foreign language! Good old HMV!
16 November 2025
Reply from hmv (UK) - Norwich
Hello Emma
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ease of ordering and prompt delivery
15 November 2025
Reply from hmv (UK) - Norwich
Hi Keith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Norwich
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good quick sevice
5 September 2025
Reply from hmv (UK) - Norwich
Hi Linda
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
DVD for granddaughter.
I ordered a DVD for my granddaughter from HMV. DVD arrived really quickly Definitely use again.
13 November 2025
Reply from hmv (UK) - Norwich
Hello Sarah,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to order,very straightforward with…
Easy to order,very straightforward with information at all time and arrived on time
10 November 2025
Reply from hmv (UK) - Norwich
Hello,
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Reply from hmv (UK) - Norwich
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service.
From first asking in store and served by a very helpful lady.Looked up ordered and it was delivered to store in good time.
8 November 2025
Reply from hmv (UK) - Norwich
Hi LORNA
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Item was out of stock but ordered in…
Item was out of stock but ordered in store on the Friday and received on Monday following. Staff placed order having located the item on line very quickly.
31 October 2025
Reply from hmv (UK) - Norwich
Hello Cole
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great choice of stock
Great choice of stock. Friendly staff and reasonably priced. Thank you
5 November 2025
Reply from hmv (UK) - Norwich
Hi Sean
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff in the Norwich store when I…
The staff in the Norwich store when I asked for help couldn’t have been any more helpful, excellent friendly service.
1 November 2025
Reply from hmv (UK) - Norwich
Hi Lee
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very efficient and helpful service
2 November 2025
Reply from hmv (UK) - Norwich
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Vinyl from HMV Norwich
Ordered from HMV Norwich. Staff were super helpful, even looking up track listing for the extra track.
Vinyl album arrived in store really well packaged and secure.
Love the HMV store in Norwich!
31 October 2025
Reply from hmv (UK) - Norwich
Hi Christina
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very quick and friendly service
29 October 2025
Reply from hmv (UK) - Norwich
Hi STEVE
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent service - I had ordered 2 CDs and a BluRay film
I had ordered 2 CDs and a BluRay film. All were ready for me when I got to the store, and I picked them up without issue. They all play as I’d expect, and I’m a Happy Bunny!
Thanks, troops.
Will do it again.
13 October 2025
Reply from hmv (UK) - Norwich
Hi Bob
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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