Such a helpful group of employees there were working at Coventry HMV. A real joy to interact with. So helpful, nothing was too much trouble and knew exactly where everything was we asked for, not onl... See more
Company replied
Location
Switch location13/15 Smithford Way, CV1 1FY Coventry, GB
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Great in store & online, always helpful staff. Great collection of films and music along with other merch items. Fair competitive prices. Online order was an easy process,delivery was quality and quic... See more
Company replied
We returned a dvd boxset with a missing disc outside the return window. due to the missing disc being in season 11. The staff ordered a new one and checked it before we left.
Company replied
Tickets to a signing in Birmingham were non transferable so they got wasted! The queuing to a concert at HMV Coventry was not very well organised. No staff outside guiding ppl where to queue until the... See more
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Company details
About hmv (UK) - Coventry
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
13/15 Smithford Way, CV1 1FY, Coventry, United Kingdom
4.9
Excellent
352 reviews
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Quick Service
On line order and postal delivery service for a CD was quick and reasonably priced.
12 October 2024
Reply from hmv (UK) - Coventry
Hi Paul,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I haven't even received the purchase so…
I haven't even received the purchase so bloody rubbish I haven't had a email at all so not happy 🙁
12 October 2024
Reply from hmv (UK) - Coventry
Hi Shirley
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. We can see you have been in contact and we have advised you.
Kind regards
These are great lights
These are great lights, although small they let out a lot of light
12 October 2024
Reply from hmv (UK) - Coventry
Hello Jan
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Very helpful staff in store to order
Very helpful staff in store to order. Arrived in excellent condition when promised
6 October 2024
Reply from hmv (UK) - Coventry
Hello David,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Coventry
Hello Andrew,
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Good day to buy some films and TV shows
Sales selection on the day were plentiful, Customer Service was very good, and I had an overall lovely experience. Happy to shop there again for movies and music.
4 October 2024
Reply from hmv (UK) - Coventry
Hi Ben
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Coventry
Hello Devina
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Not sure of the name of the girl who…
Not sure of the name of the girl who served us but she worked on the top floor, she was absolutely fantastic, very helpful with all our enquiries and helpful with our purchases
26 September 2024
Reply from hmv (UK) - Coventry
Hi Carl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great staff they were very helpful and…
Great staff they were very helpful and friendly and very efficient
28 September 2024
Reply from hmv (UK) - Coventry
Hi Dale
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I bought tickets and a cd for the hmv…
I bought tickets and a cd for the hmv empire Coventry. Both items arrived on time
25 September 2024
Reply from hmv (UK) - Coventry
Hello Noah
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
HMV on line tickets
Easy to use and easy to set up an account to receive your tickets
25 September 2024
Reply from hmv (UK) - Coventry
Hi Kim
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Decent price and great venue 💜
Decent price and great venue 💜
So glad to have the Empire im Cov for music.
25 September 2024
Reply from hmv (UK) - Coventry
Hi Lindsay
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Tom Walker at Coventry
The atmosphere was great when we to see Tom Walker. Sounds was clear, good service at bar and people with disabilities catered for. Great local venue
24 September 2024
Reply from hmv (UK) - Coventry
Hello Ninda
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The shop assistant explained the app.
The shop assistant explained the app.
She was very friendly and polite.
Great service with a smile.
24 September 2024
Reply from hmv (UK) - Coventry
Hello Deborah
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
A gem in Coventry
Have loved this little gem of a venue in Coventry, lots of great acts on.
Ticket prices are always reasonable, events run smoothly, staff are friendly.
25 September 2024
Reply from hmv (UK) - Coventry
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
On line orders
I order vynyl records on line and have them delivered to store and when I collect them the staff are always friendly and helpful
26 September 2024
Reply from hmv (UK) - Coventry
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Coventry
Hi Yolande
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Easy to order
Easy to order, prompt delivery service. Delivered on time. Very satisfied thanks.
19 September 2024
Reply from hmv (UK) - Coventry
Hi MR
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy booking
Easy booking, although it would be easier if you could book more than 1 ticket at a time.
16 September 2024
Reply from hmv (UK) - Coventry
Hi Rebecca
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Coventry
Hi Sophie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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