Such a helpful group of employees there were working at Coventry HMV. A real joy to interact with. So helpful, nothing was too much trouble and knew exactly where everything was we asked for, not onl... See more
Company replied
Location
Switch location13/15 Smithford Way, CV1 1FY Coventry, GB
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See what reviewers are saying
Great in store & online, always helpful staff. Great collection of films and music along with other merch items. Fair competitive prices. Online order was an easy process,delivery was quality and quic... See more
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We returned a dvd boxset with a missing disc outside the return window. due to the missing disc being in season 11. The staff ordered a new one and checked it before we left.
Company replied
Tickets to a signing in Birmingham were non transferable so they got wasted! The queuing to a concert at HMV Coventry was not very well organised. No staff outside guiding ppl where to queue until the... See more
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Company details
About hmv (UK) - Coventry
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
13/15 Smithford Way, CV1 1FY, Coventry, United Kingdom
4.9
Excellent
352 reviews
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Easy to order the product
Easy to order the product, helpful staff, good communication regarding delivery. Arrived at stated time and date.
11 December 2024
Reply from hmv (UK) - Coventry
Hi Vivien
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
even though at the time i orderes dvd…
even though at the time i orderes dvd they did not have it in stock they kept me updated on how my order was progressing and apologised for the delay
5 December 2024
Reply from hmv (UK) - Coventry
Hi Mrs Darroch
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Coventry
Hi Madeline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My oder was ready on time
My oder was ready on time, I received an email when I was advised I should...all great.
Sarah was excellent in her service 👏 😎
9 December 2024
Reply from hmv (UK) - Coventry
Hi Clive
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Order on line collect a few days later
28 November 2024
Reply from hmv (UK) - Coventry
Hi Michael
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The original and best
Whether it's DVD, Music. Memorabilia pr books hmv has everything you could possibly want. The staff are super helpful too. I can't recommend them enough.
2 December 2024
Reply from hmv (UK) - Coventry
Hi steve
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Coventry
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great experience
Great experience. The staff especially Taylor at Coventry store HMV was very helpful and happy
3 December 2024
Reply from hmv (UK) - Coventry
Hi Jeff
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
💯 best experience with hmv click & collection's
Always a great one with HMV when click & collecting 💯
I have always been looked after by the staff who are very friendly & helpful 🙏🏽🙏🏽💯 & that's is why lam very happy to continue doing business with this company!.
I would also like to point out how brilliant they are keeping you updated via email about your item & letting you know when it's in store & ready to collect, also if you are unable to make it for collection on the day they do hold your items for l think one week or two? Not quite sure which of those it is but its definitely 1 of these policies 💯
Thanks for looking after me guys 👌🏽🙏🏽👍🏽
12 November 2024
Reply from hmv (UK) - Coventry
Hi Rocky
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Went into HMV on Tuesday after seeing…
Went into HMV on Tuesday after seeing what I thought was my record was ready for collection, I am parchly sighted and I wasn't treated in the normal way that I would come to expect from a store that I have used ever since I was much younger I feel that I am a good customer as you can see through my account,
Also the day off collecting my album i was made to wait whilst she was serving everyone else and when I was the only person there I had to walk to the till she was on even though I was at the correct collection point I feeling like I should be taking my custom elsewhere
12 November 2024
Reply from hmv (UK) - Coventry
Hello Clive
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Great service
Great service, quick delivery to store and really helpful and friendly staff.
Thank you
14 November 2024
Reply from hmv (UK) - Coventry
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
When I went into hmv store in Coventry…
When I went into hmv store in Coventry to order Michael Ball & Alfie Boe CD jess
The assistant was very helpful as was the rest of the Staff when I went to collect it . I have always found the staff friendly & helpful especially to elderly & disabled people.
9 November 2024
Reply from hmv (UK) - Coventry
Hello Beatrice,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff are always friendly and helpful
Staff are always friendly and polite, always go the extra mile.I often get stuff for my partner and as someone whose music knowledge ended with Slade they never make me feel like a patronised chump. As such we spend money there rather than on line. I was served by Taylor, thank you Taylor.
20 October 2024
Reply from hmv (UK) - Coventry
Hi Sammy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I'd ordered a DVD
I'd ordered a DVD and it arrived at the store within a couple of days, as I was told it would be, so, great service.
23 October 2024
Reply from hmv (UK) - Coventry
Hi Nigel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Coventry
Hi Charlotte
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fast Easy way to get a cd when ordering…
Fast Easy way to get a cd when ordering online
16 October 2024
Reply from hmv (UK) - Coventry
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It was a great night one of my…
It was a great night one of my favourite bands I love the venue when the band finished we go out to the balcony area and the dj starts the tunes
14 October 2024
Reply from hmv (UK) - Coventry
Hi Frank
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Positive and negative
I thought the charge for the cloak room was too expensive and the music was too loud in the bar that you had to keep repeating your order to the bar staff because they couldn’t hear. But the staff were lovely and friendly and the band was amazing
14 October 2024
Reply from hmv (UK) - Coventry
Hi, thanks for leaving us a review. Whilst we are pleased to hear that you enjoyed the event, we thank you for your valuable feedback regarding the cloak room and ordering at the bar. We apologise for any disappointment with regards to the price of the cloakroom and the loudness of the event.
These notes will be logged with the relevant department for review. We hope to earn the remaining 2 stars from you next time.
Reply from hmv (UK) - Coventry
Hi Rachel,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great Experience
Great experience- easy entry system, pretty good bar service considering the amount of customers. Fantastic venue for music!
14 October 2024
Reply from hmv (UK) - Coventry
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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