Having had delivered orders damaged (due to rubbish packing by someone), I felt much better collecting my vinyl from Chester store instead of arranging postage. In-store experience was great and the... See more
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Location
Switch locationUnits 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER Chester, GB
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Great customer service, item wasn't in stock, so ordered it to be delivered to the shop. They emailed me, when it had arrived, and I collected it. 10/10🙂
Company replied
Pleasant, helpful staff, the DVD wasn’t in stock but was offered 3 options to pick up, 1. Was to collect from Chester 2. Was to collect from my local HMV Store in Wigan 3. To... See more
Company replied
I look on the hmv site for music, go for the one type of music thats new, go from there, when not available in store one of the members order it for if possible. when in store look around my self.
Company replied
Company details
About hmv (UK) - Chester
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Units 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER, Chester, United Kingdom
4.8
Excellent
272 reviews
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Reply from hmv (UK) - Chester
Hi Nick
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order was ready as required and…
Order was ready as required and employee Beth was both extremely helpful and professional.
25 July 2024
Reply from hmv (UK) - Chester
Hello Tim
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Had the item I wanted at a great price
Had the item I wanted at a great price! Really easy to use there click and collect service. Saves on delivery and packaging costs.
Went to the store to pick it up and had no issues. The colleague who served me was a great ambassador for the store.
Will use again definitely!
20 June 2024
Reply from hmv (UK) - Chester
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Chester
Hi Craig
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick delivery and helpful staff
17 June 2024
Reply from hmv (UK) - Chester
Hi Vincent
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great
Great. Order came in quickly, but with no signage in the store as to where to pick up orders, we went downstairs, only to be told the order pick up point is upstairs. The queue lane was cluttered with merchandise, which meant a wheelchair user, through no fault of his own, blocked the exit queue.
16 July 2024
Reply from hmv (UK) - Chester
Hi Susie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Chester HMV excellent staff excellent service
Chester store staff were very knowledgable, friendly, efficient. One BluRay I wanted had to be ordered on the Tuesday I attended and I received it by post at home on the Thursday without delivery charges. Outstanding. The second BluRay was apparently in store somewhere but took some finding ( those pesky customers have a habit of picking an item up, looking at it then abandoning it pretty much anywhere!!😖😖) anyway both lads working that day trawled the displays until they found me a copy. Buried under some nonsense that I would never have looked at.
2 July 2024
Reply from hmv (UK) - Chester
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Chester
Hi Przemyslaw
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
So happy to get to walk into an actual…
So happy to get to walk into an actual shop for a proper browse. We’ve really missed your store in Llandudno!
Staff very friendly and knowledgeable as always. And very helpful too, assisting us to find what we were looking for (and having a movie-chat of course!)
28 June 2024
Reply from hmv (UK) - Chester
Hi Heather
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The delivery was very quick and I was…
The delivery was very quick and I was kept up to date at every step of the way. Thank you HMV.
16 June 2024
Reply from hmv (UK) - Chester
Hi Debbie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
Went in hmv chester to get my blu ray and not only where the staff polite and helpful it was quick to get when I got to till
8 June 2024
Reply from hmv (UK) - Chester
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
Went in to HMV Chester to order a DVD that wasn't in store.
Was greeted and looked after by a chap called Andy.
Collected the DVD a few days ago and Andy dealt with me, again.
Very polite and professional, a credit to the business.
Retail businesses are losing a lot of good staff.
A refreshing change to be looked after by someone like Andy.
1 June 2024
Reply from hmv (UK) - Chester
Hi Craig
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Chester
Hi Mike
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Went to the Chester store recently
Went to the Chester store recently, Lady on the till was very nice and friendly helped me find what i was looking for which luckily was the last one in stock. made the trip, Wish i had got her name it was sunday around 2pm.
19 May 2024
Unprompted review
Reply from hmv (UK) - Chester
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivery to home ?
Staff offered to order CD but would have been better to offer delivery to house.
11 May 2024
Reply from hmv (UK) - Chester
Hi Kath
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Chester
Hi GERALD
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Chester
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very quick and good choice...maybe need…
Very quick and good choice...maybe need more of Prog Rock genre!
30 April 2024
Reply from hmv (UK) - Chester
Hi Les
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The staff are very helpfull polite and…
The staff are very helpfull polite and always talk to you and make you feel welcomed
3 April 2024
Reply from hmv (UK) - Chester
Hi Ann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Chester
Hi Maggie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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