Easy to navigate from searching all products to checking out at the end. Also, the prices are usually very good. Prompt delivery to both home and store addresses, and communication cannot be bettered.... See more
Company replied
Location
Switch location3-6 Castle Place, Donegall Arcade, BT1 1PT Belfast, GB
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See what reviewers are saying
Items were packaged well however the product label was stuck to the box of the funko pops. This is not a huge issue for me as i am not a collector of them but this absolutely could be if you want your... See more
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HMV consistently delivers on all fronts. Excellent service, items arriving in pristine condition, well packaged, and their stores are amazing. You could spend all day in a store. I've recently or... See more
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Ordered two vinyl records via click and collect. Both arrived on time and I collected with no trouble. However one of the LPs has minor tears on the packaging. However this won’t be noticable without... See more
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Company details
About hmv (UK) - Belfast
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
3-6 Castle Place, Donegall Arcade, BT1 1PT, Belfast, United Kingdom
4.7
Excellent
502 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The dvd arrived on time and safely.
14 March 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from hmv (UK) - Belfast
Hi Neil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Worse customer experience i have had.
Pre-orded game 2 weeks in advance.
Went on day to collect.
Was told couldn't have game as email wasn't sent to say collect.
Asked did they have game was told yes but wouldn't give to me as no email sent.
Advised that was ridiculous as email they would be sending was just to ask me to come and collect.
Woman sales advisor went to speak to manager.
Manager came down - referred to me as 'mate' and asked me why i was shouting at his staff - i asked who said i was shouting - advised it was woman advisor - asked advisor why was she lying as i never shouted at her - she retracted the shouting and said i wasn't shouting but being 'short' with her. I asked why then did she lie and say i was shouting - she then began crying! Manager then berated me for upsetting his staff! A random customer spoke up on my behalf and said staff were acting ridiculous. Manager held my game i had paid for in his hand and said he couldn't give it me as no email had been sent. Again i said this this is ridiculous as the email they were going to send was just to ask me to come and collect! Manager relented and gave me the game. I left the shop telling the woman sales clerk she should be ashamed of herself for lying to her manager about customers. Overall a horrible experience and over something so stupid as an email.
5 March 2025
Reply from hmv (UK) - Belfast
Hi Sam
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Quick and fast service item as…
Quick and fast service item as described. Excellent service
2 March 2025
Reply from hmv (UK) - Belfast
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Belfast
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great purchase experience.
Great purchase experience.
Got item delivered to local store, HMV kept me in the loop throughout the delivery process.
26 February 2025
Reply from hmv (UK) - Belfast
Hello Chieftains
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Belfast
Hi janice
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Belfast
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great condition and it was in excellent…
Great condition and it was in excellent care no damage or anything to it so I am happy with the product
26 February 2025
Reply from hmv (UK) - Belfast
Hi Ethan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good service in Belfast
Unfortunately didn’t get the guys name. But it was busy, Valentine’s Day, loads of people in. He acknowledged me straight away waiting for my collection and I was out within 2 minutes. The staff are always friendly and I love HMV for this reason.
15 February 2025
Reply from hmv (UK) - Belfast
Hi Kr1pt0
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Belfast store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Belfast
Hi Nigel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Belfast
Hi P.F
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Found the staff very helpful and…
Found the staff very helpful and friendly, they also helped me choose the right earphones,answered any questions I had. The personal touch very evident.
10 February 2025
Reply from hmv (UK) - Belfast
Hi Mary
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Belfast store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Belfast
Hi Paul
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great choice of music.
2 February 2025
Reply from hmv (UK) - Belfast
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
staff helpful and courteous
4 February 2025
Reply from hmv (UK) - Belfast
Hello Lorraine
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Ordered some vinyl and they were…
Ordered some vinyl and they were delivered to Belfast HMV. All good, would recommend
1 February 2025
Reply from hmv (UK) - Belfast
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff
Great staff, polite, friendly and helpful, orders arrived in the expected timeframe, and were correct and un damaged
20 January 2025
Reply from hmv (UK) - Belfast
Hi Matthew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Haven’t received a refund yet for items…
Haven’t received a refund yet for items I did not collect I purchased online.
30 December 2024
Reply from hmv (UK) - Belfast
Hi Mark,
Sorry to hear about the delay with a return of your uncollected Click & Collect order. Our stores usually keep hold of these for 14 days to give our customers a chance to pop in and then they send them back if they haven't been collected within that timeframe. On this occasion, it looks like the store kept hold of that a little longer than ususal but we can see that they've now returned it for you and as soon as that arrives in the warehouse, we'll process the return and issue you with a refund asap.
Thanks for your patience in the meantime and do let us know at support.hmv.com should you need any further assistance in the meantime.
Great Service at HMV
Great products at reasonable prices. The staff are courteous, knowledgeable and eager to help. The very fact that HMV is one of the few media retailers on the uk high street makes the brand even more special. Great service every time I’m in store. Excellent.
27 January 2025
Reply from hmv (UK) - Belfast
Hi Joe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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