Items were packaged well however the product label was stuck to the box of the funko pops. This is not a huge issue for me as i am not a collector of them but this absolutely could be if you want your... See more
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Location
Switch location3-6 Castle Place, Donegall Arcade, BT1 1PT Belfast, GB
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HMV consistently delivers on all fronts. Excellent service, items arriving in pristine condition, well packaged, and their stores are amazing. You could spend all day in a store. I've recently or... See more
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Very helpful staff. Great selection of modern and classic dvd box sets. Ordering out of stock items for collection simple and easy. Worth an occasional visit to browse for bargans and unusual dvd movi... See more
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In Belfast I got served by Martyna and omg an absolute angel they were 💗 I’m a stay and I was getting some stray kid albums on my visit there and they made me feel so happy chatting with me about skz... See more
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Company details
About hmv (UK) - Belfast
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
3-6 Castle Place, Donegall Arcade, BT1 1PT, Belfast, United Kingdom
4.6
Excellent
472 reviews
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Plenty of choice. …
Always a great place to shop for great deals and brilliant customer service.
3 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff where super helpful
Staff where super helpful! They helped me order in the first edition of a manga I wanted!
3 May 2026
Reply from hmv (UK) - Belfast
Hi autumn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Items were packaged well however the…
Items were packaged well however the product label was stuck to the box of the funko pops. This is not a huge issue for me as i am not a collector of them but this absolutely could be if you want your boxes in good condition!
27 April 2026
Reply from hmv (UK) - Belfast
Hi Raz
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
I received the wrong item
I received the wrong item - it was still an army of darkness t shirt but a completely different design and not the one i paid for.
26 April 2026
Reply from hmv (UK) - Belfast
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Reply from hmv (UK) - Belfast
Hi Connor,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Friendly & Professional
Friendly, knowledgeable staff made picking up my online order a very simple and straightforward transaction. Excellent customer service as usual.
17 April 2026
Reply from hmv (UK) - Belfast
Hello JG
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Belfast Store
If you cannot initially find the item that you are looking for, the staff are very helpful in locating it in store.
18 April 2026
Reply from hmv (UK) - Belfast
Hi Mick
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Hmv great store to shop in and also online
Great selection of music to suit everyone, Delivery service brilliant,I feel at ease knowing my goods are always packaged well and the Royal Mail delivery service is first class,In store Belfast is well set up and staff are very knowledgeable friendly,no fuss,no hassle,it's a pleasure to shop at Hmv in store and online.
15 April 2026
Reply from hmv (UK) - Belfast
Hi PHILIP
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Item was sent out very quickly!
7 April 2026
Reply from hmv (UK) - Belfast
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Belfast
Hello Quinn
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Belfast
Hi Colin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Not happy I was trying to ordered…
Not happy I was trying to ordered arrirang bts album preordered it when it was announced and payment didn’t work recently even though I have money on my card your not accepting it so I’m giving you 1 star need better customer service 😡
18 March 2026
Unprompted review
Reply from hmv (UK) - Belfast
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues you have had placing an order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Reply from hmv (UK) - Belfast
Hi Martin
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I bought a record online
I bought a record online, but it arrived slightly damaged. It said online I could take it back to a store and change it for another copy, or get a refund. I went to Belfast and tried to change it, but there were no other copies. They said they could not refund me at the store, and I would have to do it online, which I did not want to do. They did allow me to change it to something else though, so all ended well.
9 March 2026
Reply from hmv (UK) - Belfast
Hi Paul,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Dvd selection excellent
Very helpful staff. Great selection of modern and classic dvd box sets. Ordering out of stock items for collection simple and easy. Worth an occasional visit to browse for bargans and unusual dvd movies / tv series.
13 March 2026
Reply from hmv (UK) - Belfast
Hi Robbert
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Belfast
Hi Stephen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Belfast
Hi Mr Ryan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No Complaints about HMV
I can't complain about them. Unfortunately they are quite a distance away from me I live in Enniskillen and from there.I hope to visit HMV about April or May.
12 January 2026
Unprompted review
Reply from hmv (UK) - Belfast
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Had To Get my Game Elsewhere.
Tbf I ordered a game and it was their suppler that let them down, Cronos New Dawn PS5.
11 September 2025
Reply from hmv (UK) - Belfast
Hi William,
Thank you for your feedback.
We were very sorry that we were unable to fulfil your order and for any disappointment as a result of this.
We do hope that we will be able to assist you with an order with you in future.
Reply from hmv (UK) - Belfast
Hello Vanesa,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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