Love Hargreaves & been with them over 15 years. Really thoughtful & professional product & app but it is all premium priced so you do pay for the good service, so it should be expected. I think they... See more
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Review summary
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Reviews shaping this summary
Wide range of investments available. Those answering phone can usually solve problems - but it often takes more than the few seconds, usual in 'the old days' to get through. Really annoying that I c... See more
Company replied
Myself and my mother, have been with Hargreaves Lansdown for about 6 years and have had no issues. I think HL could improve their service by offering multi currency fx accounts as ii do but, you'd pr... See more
Company replied
I had difficulty in using your website to move money into my cash isa from a share account. Im not skilled on computer use and aged 90 do not feel inclined to go back to classes but I struggle every... See more
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Company details
About Hargreaves Lansdown
Written by the company
HL is the UK’s number one platform for private investors, giving you one home for your ISAs, pensions, savings and investments.
Why choose HL?
Security - we look after £142 billion for 1.8 million clients
Ease - check your investments anytime online or with the HL app
Expertise - investment ideas from our analysts
Support on hand - Bristol based helpdesk
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Get started >
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Why choose HL?
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Contact info
One College Square South, Anchor Road, BS1 5HL, Bristol, United Kingdom
- 0117 900 9000
- www.hl.co.uk
4.2
Great
21K reviews
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Premium and efficient
The website is good. There is a big range of investment options. The staff are usually very clear and helpful. Reporting is pretty good. Fees are very high: I hold my nose and pay up because I can’t face change. Yet!
One gripe is that it’s hard to know the rate of return on an investment as new money invested inflates the growth rate.
12 September 2026
Reply from Hargreaves Lansdown
Thank you for taking the time to leave feedback. We are pleased to hear that you find our platform accessible and appreciate the range of investment options available. We also value your comments regarding how the gain figures are calculated and will ensure this feedback is passed on to the relevant team for consideration. Thanks, HL Team.
Easy company to deal with
Easy company to deal with, always willing to help and guide through their systems. Nice friendly staff
10 September 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We're so pleased to hear that you find our Helpdesk easy to speak too and your queries are resolved promptly. Thanks, HL Team.
Expensive compared to many others.
11 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hello Michael,
Thank you for your feedback. We understand that price is an important consideration and appreciate your honesty. While we may not be the cheapest option available, we strive to provide excellent quality, service and value for money. We appreciate you giving us a try.
Thanks, HL Team
Wait set up account waiting email just…
Wait set up account waiting email just took joke honest my email is wrong not honest funny never going using them again
11 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hello Selina,
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. We'd like the opportunity to investigate what happened with your account setup and email address. Unfortunately, we're unable to identify your account from this review alone.
Please provide us further details that we have requested and we'll look into this matter further as a priority. We appreciate your feedback and would welcome the chance to resolve any issues you've experienced.
Thanks, HL Team
Calls answered quite quickly
Calls answered quite quickly. I've never felt that I'm being hurried and able to phone back if still not sure of how to proceed with the online system.
9 September 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We're so glad to hear that our team is providing prompt and helpful assistance, ensuring you feel supported with our online system. Thanks, HL Team.
Reply from Hargreaves Lansdown
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear the issue was handled efficiently and that you received the support you needed. Providing helpful and straightforward service is something we work hard to deliver, so it's great to know that reflected in your experience.
Many thanks,
HL Team
One of the best
Very good customer service from friendly, professional and helpful agent during my last contact for assistance. The Web account is excellent and the app good for day to day general use. Charges have recently increased significantly for me, but the information and platform usability help to offset this by providing valuable insight of you holdings and research options for potential new acquisitions.
26 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Ian,
Thank you for taking the time to leave such a detailed review.
We're pleased to hear you've had a positive experience with our service over the years and that our team was able to provide friendly, professional support when you needed assistance. It's also great to know you're finding both the website and app useful, whether for managing your account day to day or researching potential investment opportunities.
We appreciate your comments regarding charges. While our fees may not always be the lowest available, we aim to offer a combination of service, tools, research and account functionality that provides value for our clients.
Thank you again for your continued support over the past 15 years.
Take care,
HL Team
That my call was answered by a real…
That my call was answered by a real person was important to me. Also, the level of customer service & support received was exemplary.
I would have no hesitation in recommending HL to others, and indeed have on several occasions.
8 September 2026
Reply from Hargreaves Lansdown
Hi Julia,
Thank you for taking the time to share your experience.
We're delighted to hear that you were able to speak directly with a member of our team and that the support you received met your expectations. Providing helpful, personal service is something we place great importance on, so it's particularly rewarding to read comments like yours.
It's also wonderful to know you'd feel confident recommending HL to others, and we really appreciate you doing so.
All the best,
HL Team
Greedy Richard Heads
I’ve been with HL for about 15 years but after initiating a SIPP transfer to them I will be leaving.
My previous provider sent the funds on the 26th of August. I’ve messaged HL since and just get treated to a wall of bullshit and lies. It’s now the 9th of September. Stocks I’d wanted in my SIPP have since risen 20%+. All so these greedy goblins can earn interest on funds.
It does NOT take over 2 weeks to receive and allocate funds in a digital age so your greed and gaslighting will mean I take EVERYTHING from your administration.
10 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Wayne,
Thank you for taking the time to leave a review.
We're sorry to read about your experience and appreciate how frustrating it can be when transferred pension funds aren't available to invest as quickly as you'd expected, particularly when market movements are involved.
The transfer process can vary depending on how funds are sent and the checks required before cash can be applied to an account. However, we'd like to look into the circumstances of your transfer and the communications you've received.
We have requested some information from you via Trustpilot so we can review this further and provide more specific guidance via your account.
Thanks,
HL Team
Good quality service.
Myself and my mother, have been with Hargreaves Lansdown for about 6 years and have had no issues.
I think HL could improve their service by offering multi currency fx accounts as ii do but, you'd probably get an increase in fees as well.
9 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Andrew,
Thank you for your review and for being with us for the past six years. We're delighted to hear that both you and your mother have had a positive experience with HL over that time.
We also appreciate your comments on multi-currency accounts. It's useful to hear what features our clients would value, and we're pleased you've taken the time to share your thoughts.
Thanks for your continued support.
All the best,
HL Team
Worst app for share dealings.
Worst app for share dealings.
No live prices
1 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi there,
We're sorry to hear that you've been disappointed with the app experience.
We've reached out via Trustpilot to gather a few more details, as we'd like to better understand what you're experiencing regarding live prices and share dealing. Once we have a bit more information, we'll be able to look into this further.
We look forward to hearing from you.
Thanks,
HL Team
Transferring your SIPP pension out, not the best experience
When I transferred my SIPP to HL a few years ago, the whole experience took a day as my previous provider was on the ball and did what they needed to do straight away.
But trying to transfer a simple cash only SIPP to a different provider, apparently will take weeks as the transfer out team is under staff.
Honestly being under staff is not my concern, HL try to be the Rolls-Royce of the pension world and charge extremely high fees for this privilege, so they need to sort their staffing issues and not use it as an excuse as why my SIPP is going to be delayed in sending the funds.
It’s an electronic transfer, so why does it take weeks for HL to push a couple buttons?
Plus, their secure message system is flawed, I got a reply from the transfer out team regarding my transfer but when you reply to that message it doesn’t go back to the person who sent it or that department. It just goes to general customer service who will reply with something that doesn’t make sense. So you actually can’t have a conversation with the person who sent the original message.
So all in all customer service is terrible, extremely high trading and fx fees which I didn’t mind paying at first when their service was top-notch, but honestly, it’s worse now.
8 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave such detailed feedback. We are sorry to hear that your experience transferring your SIPP away from HL has not met your expectations.
Although transfers are processed electronically where possible, they are not always immediate. Pension transfers can involve a number of checks to ensure the instruction is valid and can be completed correctly, as well as communication between providers where required. The overall timescale can also depend on the complexity of the transfer and the processes of both providers involved.
We are sorry to hear that you were unhappy with the communication you received regarding your transfer. We appreciate that clear updates are important throughout the process and understand how frustrating it can be if the information provided does not meet your expectations. Our Transfer operations teams are not client facing and send updates at key points of the transfer.
We would like the opportunity to review your specific circumstances and provide further information regarding your transfer. Please send us a private message with your details and we will be happy to investigate this further. Thanks, HL Team
Complete rip-off on ISA transfers—beware the zero-interest "black hole".
I recently transferred my Cash ISA away from Hargreaves Lansdown to another provider to get a better rate, and the experience left me feeling ripped off....The moment the transfer process started, HL immediately froze my account (my money disappeared off the platform) and moved my money into a holding account paying zero interest. My funds were then left sitting in a zero-interest corporate holding a/c for over 10 days before finally being sent to my new provider. Losing out on nearly two weeks of interest just because your money is "in transit" is an absolute joke. While HL manages to stay within the FCA's broad 15-working-day transfer window, they exploit a massive loophole by refusing to pay a single penny of interest while they hold your cash in their central system. They profit off these massive pools of transit money while the customer gets entirely ripped off. How do the FCA allow this?? If you are looking for a platform that respects your money and pays interest up until the day the transfer actually leaves, look elsewhere. Avoid.
7 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We are sorry to hear that you have concerns about the transfer process and experienced a delay with cash being moved to your new provider.
Transfers are not instant and can involve a number of checks to ensure they are completed correctly. This may include reviewing transfer instructions and liaising with the receiving provider to confirm they are able to accept the cash. In addition, we are required by regulation to keep client money and HL funds separate throughout the process.
We would like to understand more about your specific circumstances so that we can provide a clearer explanation as to why your transfer did not complete within the timeframe you expected. We have requested further information from you via Trustpilot. Thanks, HL Team.
Just how difficult can it be?
As grandparents, we are trying to contribute to a grandchild´s Junior ISA. We live in Spain, but have UK bank accounts.
Having contacted HL a few weeks ago to fully explain our situation, we were told that we can contribute lump sums whenever we wish once our identity check had been completed We could make contributions by bank transfer online, direct from our account.
During the second telephone conversation, we were told that once the ID process had been completed that we would have to telephone HL to make the first payment over the phone.
Today, we phoned to make said payment to the JISA, only to be told that since we live in Spain, we would have to send a cheque to HL each time we want to make a contribution.
This is so frustrating!
Why does HL not have a fixed policy that their staff can access to offer consistent advice?
Why does the online portal not offer a different process if one lives abroad, clearly detailing the process for contributing to JISAs?
One completes the form online, enters the unrecognised postcode or phone number (they insist on UK codes7numbers), then have to call the UK only to be misinformed about the process.
8 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We are disappointed to hear about the experience you've had when trying to top up your grandchild's Junior ISA.
Junior ISAs can typically be topped up by anyone using a UK debit card, provided they are resident in the UK. The process is slightly different for overseas contributors, as our system is unable to recognise overseas addresses when processing debit card payments.
If you still hold a UK bank account, you can make contributions by sending us a cheque through the post. If you no longer have a UK bank account and wish to contribute to the Junior ISA, you would need to transfer the funds to the registered contact, who can then make the contribution on your behalf.
We are sorry for the disappointment and inconvenience this has caused. We appreciate that these requirements should have been made clearer from the outset, and we have requested further information via Trustpilot so we can ensure feedback is passed on to the relevant team. Thanks, HL Team.
I have always been pleased with HL…
I have always been pleased with HL until recent changes to the website. I cannot see the things I used to find at a glance when looking at a company's share page. It was good before now it is a pain and I give up. Probably will investigate other providers, it has stopped being a pleasure to do research now. Can't you just go back to how it was.
7 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi there,
Thank you for taking the time to leave a review.
We're sorry to hear that the recent changes to our website haven't worked for you. It's disappointing to hear that information you previously found easy to access on a company's share page is now harder to find, particularly when you use the site for research.
We know many clients build up familiarity with certain features and layouts over time, so changes can sometimes take some getting used to. That said, we appreciate that your experience has been less straightforward than before.
If there are specific features or pieces of information you're struggling to locate, please get in touch with our Helpdesk and we'll be happy to point you in the right direction.
Thanks,
HL Team
Everything went smoothly
28 August 2026
Reply from Hargreaves Lansdown
Hi Florence,
Thank you for taking the time to leave a review.
It's great to hear everything went smoothly and that your experience with us met your expectations. We appreciate you choosing HL and are pleased things were straightforward from start to finish.
All the best,
HL Team
Tax relief added 6/8 weeks after…
Tax relief added 6/8 weeks after contributions made
PCLS not sent immediately when requested
Drawdowns can take up to 8 weeks to set up
10 March 2026
Reply from Hargreaves Lansdown
Hi Ben,
Thank you for taking the time to leave a review.
We appreciate your comments and understand that waiting for payments or applications to be completed can be frustrating.
Basic-rate tax relief on personal SIPP contributions is claimed directly from HMRC and applied to accounts on a monthly schedule. As a result, tax relief is typically credited between 6 and 11 weeks after the original contribution is made.
When setting up drawdown or taking pension benefits, there are a number of regulatory checks that need to be completed before payments can be made. While we aim to process applications as quickly as possible, timescales can vary depending on the type of request and whether any additional information is required.
We appreciate you sharing your experience and thank you for being a client with us.
All the best,
HL Team
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. It's fantastic to hear that our Helpdesk has provided a professional service as expected. Thanks, HL Team.
They are dealing with a professional and caring company.
The gentleman I recently spoke to (Robert ?) was very patient and understanding. The reason I rang was I was looking to the future to see if I could transfer our stocks and shares accounts into cash ISAs. I came to the conclusion to open 2 separate cash ISA accounts - 1 for my wife and 1 for myself - at a minimum of £100 each. Would you kindly find me another patient person to help me do this. I would like to thank the above gentleman for getting me thus far. As you can see from your records, I have been with H & L for a considerable time and have always found them very professional and understanding.
4 September 2026
Reply from Hargreaves Lansdown
Hi Thomas, thank you for taking the time to leave feedback. We’re really pleased to hear that you received excellent service from our Helpdesk team. We've asked a member of our team to contact you directly to assist with opening your HL Cash ISA, and you should hear from them shortly. Thanks, HL Team.
Investments fine to begin with but now…
Investments fine to begin with but now withdrawn as better returns elsewhere
6 September 2026
Reply from Hargreaves Lansdown
Hi Vivienne, thank you for taking the time to leave feedback. We are sorry to hear that HL did not meet your expectations as an investment platform. Thanks, HL Team.
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