Hirix Reviews 

Chairs I paid for & delivered were not as advertised. Installing one chair the legs were uneven causing rocking. Tried several times to phone them but each time it said leave a message but told their voice mail was full. Then wrote an email no reply, finally went on their advertised website, no such website & the alternative phone numbers it said were not recognised. DON'T USE THEM!

horrendous company. i bought an egg chair from wowcher, it never arrived, contacted wowcher and they told me i needed to go to Hirix, the third party company, as that is where the chair is from …. contacted hirix multiple times via phone and email, they don’t answer the phone , they don’t answer emails ….absolutely appalling…. . I will be taking things further as I just want my money back now, pauling company with appalling customer service.. BUYER BEWARE!!!

Bought an egg chair from this company through Wowcher was delivered next day ,it’s great strong and sturdy took about 15 minutes to put up. So happy we’ve ordered another one .

I ordered through the bnq shop and I had no cushions arrive with it, after speaking to Mrinal at Hirix the replacement cushions were with me within 2 days, very quick to sort out my issue and make sure I had my product

Very pleased all round ' hirix were great to deal with. Very polite and helpful. I bought a ceramic bbq from temu supplied by hirix, fantastic bbq and service. 100% recommend.

Debenhams gave me this company's email to send back faulty egg chair. But they do not answer. They are a complete and utter waste of time. I have explained i am disabled and also undergoing treatment . They just don't care they are a total disgrace. Please avoid this company at all costs. They are by far the worst company you will ever deal with. Trying to get money back from this disgusting company is really bad. Also they steal your money for postage even though its their faultly item that's gone back. AVOID AVOID

Absolute shocking company. I bought an Egg Chair from them through Wowcher, after less than a week the welding on the legs came away making it unusable. When I contacted Hirix they offered a 10% refund, it would cost me far more to get it welded! Or they said I could return the item. I explained that I no longer had the packaging and this is huge and heavy. Their response was that they do not offer any packaging to return it and it was for me to find some way of packing the item for return. I have absolutely no idea how I am going to safely package the chair, which is going to be at my expense for something that is not my fault!
Shocking company, beware 😡

The products are amazing, was a small damage because the delivery but the company was very helpful and they resolve the situation very fast and proffesional. I really recommend

We received a partial delivery (missing one bar stool footrest) but issue was resolved within a few days and competently dealt with by James. Refreshing to receive first class service without the usual delays. Communications from Hirix was very good, keeping us in touch with situation.

We have received absolutely first class service from Hirix, the customer service and communication has been excellent. We hadn't initially received details of the delivery date, but upon emailing to query, I received a response within the hour, and better still the pergola arrived an hour later !! Fantastic. We had a slight issue with the canopy, but this was dealt with professionally and fairly. James who I was dealing with was so much help and very professional. It's a fabulous 5***** from me.

JOSEF HMAR was my customer representative and he was kind, friendly and thorough. I purchased a 4-seater rattan garden furniture via wowcher from Hirix. Unfortunately item came damaged and I contacted Hirix and Josef resolved it really quickly with arranging a collection and refunding my money (although not via the original payment method but was refunded through wowcher). I did like the look of it, so I have ordered it again but in a different colour. Hopefully no damages and all pieces in the box. Looking forward to receiving it.

It’s easy to give a 5 star review just for receiving an item on time.

The real test is how they respond when there’s been an issue. So my ceramic bbq arrived and I used it immediately. After using it, I noticed a small chip in the paintwork. I contacted Hirix to ask if it would concern me or if it was just aesthetic. They told me it was aesthetic but immediately offered to replace it which I accepted. They arranged the collection of the old unit and then promptly sent out a perfect condition replacement.

Thanks to both Hirix and James who handled my order

I ordered a garden set through Debenhams on 28.2.26, due for delivery 5.3.26. Item didnt arrive. No correspondence from Hirix at all. It finally turned up unannounced 10.3.26 good job I was home. Put item together to find a piece missing. As of today 14 April it has taken 3 weeks since I reported the issue to try and get this sorted. Firstly it was ‘we will send the missing piece which didnt arrive when stated, then told it would arrive 8 days later and then told the item was out of stock so I could have a 10% refund for an incomplete sofa! or return it. I was called 9 April to say they would collect today (14 April) and they haven’t. Absolutely appalled at the lack of service and communication!

Had excellent service from Hirix, had an issue with what I thought was a missing item. Not only was I pleased with the quality of the products, they arrived on time and in good condition.

Ordered gaming chair. They couldn’t fulfil order in November 2025. No refund made despite several phone calls. Claimed charge back via my bank and lo and behold got email early January saying money would be paid into account within 3-5 days. I am still waiting on the refund !!

Chairs are comfy and arrived on the day they were due to come.
I thought there was a tray missing and contacted them and they messaged me very quickly. I then explained it had fallen out and I had the tray. Thanking them for their quick response and for delivering my chairs on time.
Lost a star as I think the delivery charge is astronomical.

Polite, listening and understanding

Amazon is awesome.

Their services are nop notch.

Javed was very helpful and provided a full refund for the product, it was an efficient service