Hirix Reviews 

I was contacted 1 day after sending an email about a damaged item being delivered, then received a replacement in 2 days with follow up phone calls 👍 excellent service!

We had a problem with a product and contacted Hirix customer services by email. James from customer services promptly replied and said they would replace when item was back in stock. After a week they still had no stock and a full refund was given.
It was great to always communicate with the same person which helped with the process - well done James!

I wish there was the option for no stars. Liars, scammers and down right disgusting way to do business. Sent me 3 boxes out of 4 in May then they promised me the last box for 4 months. Never received. Funnily enough can pick the return up in 2 days. Ruined my summer. If you haven’t got the stock just be truthful and not lie in every email. Disgusted, disappointed and now have to start all over again. Zero stars. Funny the courier said this isn’t the first or the last he will hear about this company. DO NOT USE!

Very good communication lovely person i would definetly reccommend

My error...I gave the wrong parcel to DPD which should have gone to Amazon, not Hirix.
After quite a while, it has been found and returned to myself.
Very good customer service from Haseen. He has sent me regular update emails - always polite and helpful.
Thank you.

Ordered a coffee maker via Wowcher, didn't know where it would be sourced from.
To our surprise it arrived at 10-00 am the next morning from Hirix.
Great service

Although the dining chairs I bought arrived without some parts, when I complained, I was listened to, and they sent a pickup and processed a refund. Shalom was great and professional. His help over the phone was great, and he was patient and polite. I hope to get something from them in the future

We ordered three sets of Alivio faux leather dining chairs and the boxes arrived in bad condition. one has a big hole and upon opening all screws, washers etc for one of the chairs are not in the packet anymore. Upon opening the first box, all leathered parts are worn out, one has big cracked. We've try to assemble one but it was proven to be impossible as the holes for the back support and the seat part did'nt lined up properly. Emailed site for a return but received NO REPLY after 12 days. Tried calling their customer service but no one is available. I even try sales department but to no avail

My item was damaged when I received it, contacted them by email, they responded well within the time frame. Had a phone call from Shalom, who resolved my issue straight away.

Hollywood Mirror
I received my mirror which although was really well packaged was damaged in transit. I had to send a short video to Debenhams showing the box and damaged mirror, within hours I was called by a lovely man called Shalom who sent a replacement that was with me in 2 days. It’s a beautiful mirror and I am very happy with the swift service I received plus a follow up call to make sure I was happy with the replacement mirror.
Mirror and Customer service 10/10.
Thank You
Paula

Amazing customer service from hassan!! Thank you for resolving my unfortunate situation

I bought a gift here for my two boys but I had to return it cause someone bought something similar. This guy named Shalom has been helpful with the refund with the return and he initiated the refund as well.

Appalling Marketplace Service – Left with Broken Furniture and a Finance Loop

I ordered a dining table and 3 sets of dining chairs (6 chairs total) via The Range. While the table from The Range directly was fine, the chairs from their Marketplace Partner—HIRIX International Ltd—arrived dirty, stained, and with a major manufacturing defect rendering 1 chair completely impossible to assemble.
For over a week, I have faced a never-ending loop of stalling tactics. The seller agreed to a 10% cleaning refund and a courier swap, but despite me instantly sending multiple photos of the faults and photos of the item fully boxed for transit, they have gone completely silent and failed to book the collection.
To make matters worse, The Range's customer service channels are completely broken. Their automated help desk continuously loops the same generic templates, and their social media team just drops automated bots mid-conversation, completely ignoring the issue.
Because of the complete lack of compliance and breach of contract by HIRIX and The Range, I have been forced to open a formal Section 75 legal dispute with my finance provider, Snap Finance, to freeze my loan balance. Shocking customer service. Avoid buying marketplace items from here.
Order Number: W45372199-2L-V

Ordered an air bed only to receive a heated blanket. Ordered through therange.com. I returned the wrong delivered item and had nothing in response. No refund or the correct item sent to me. Tried to contact numerous times with no response.
Stay clear.

Product provided was fine. Just didn’t meet our needs. Except delivered late as only gave the courier half the order.
Getting them to take the return was practically impossible as the steadfastly refused to respond to any messages left or emails.
Thankfully I bought through Debenhams whose customer services team did a great job for me.
Companies who simply do not respond don’t deserve customers.

The cart I ordered arrived very quickly and was of good quality, apart from a wheel, which was slightly damaged.
I reported the damage and had a very quick response from customer service promising a replacement wheel.
The wheel took a few weeks to arrive, which seemed to be due to the delivery organisation. Unfortunately, when it did arrive it highlighted another issue, but customer service was very helpful and agreed a full refund. The customer service was excellent.

Bought an airfryer but due to some reason stopped working . Very helpful in helping me to arrange to send the Item back via DPD free . Offered a new one or a refund I opted for the refund as my daughter had replaced it for me . Recieved refund today monday after sending the item back on Saturday . Very good company to deal with and Im sure I will be shopping again from them . THANK YOU

I had a problem with a product damaged during shipping. James at Hirix Customer Support was outstanding in his determination to get this resolved, and resolved to my complete satisfaction. The replacement part was delivered within a couple of days.

Brought one of their " Alvio heavy duty folding wagon cart trolley with adjustable handle for camping,garden,beach and shopping" from Tesco Marketplace. This item is not fit for purpose. The handle and wheel broke on first use, rendering it unusable and therefore it had to be left where it was. Company take no responsibility for the item and after 10 emails to customer services they are still running me round in circles pretending they are sorry but offering no refunds or replacement.

When we received a damaged firebox, James at Hirix was brilliant at arranging delivery of a new one. Extremely responsive and helpful 5 stars.