HiQ Tyres & Autocare Reviews 

13,417
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,641 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff and efficient service provided during routine maintenance and repairs. Consumers frequently note the fair pricing, welcoming atmosphere, and thorough explanations given by the technicians. Many people feel secure knowing they receive honest advice and reliable support from the team. However, some customers also noted occasional issues with paperwork errors or communication breakdowns during busier moments. A few reviewers experienced specific inconveniences like missed checks, delayed responses, or accidental damage to vehicle parts. People involved in these situations found it frustrating to resolve the resulting complications with the branch staff.

What people talk about most

Service

Reviewers mention positive feedback about service, noting fast and reliable repairs. Customers frequently... See more

Staff

Consumers find staff to be positive, helpful, and professional during their visits. Reviewers frequently... See more

Price

Customers had positive experiences with price, consistently highlighting reasonable and fair costs for... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently polite,... See more

Product

Customers consistently note ambiguous experiences with product, highlighting both satisfaction and recurring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently visited HiQ garage to get some new tyres fitted and was met by a gentleman called Gary. Gary changed the tyres quickly and professionally and was friendly and helpful throughout. He made t... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the team at Helston, who went above and beyond to get my brakes and suspension coil fixed on the same day, at short notice, enabling me to safely journey home. They kept me info... See more

Company replied

Rated 5 out of 5 stars

Ive been going to this branch of HiQ for four years now for MOT/service and anything else that needs doing, I have great service with them every time. I previously had trust issues with garages du... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service. Called in because the tyre pressure warning light came on and despite using our own tyre pump nothing would erase the warning. They sorted the problem and wouldn't ch... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info


4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(13,417)

2,478 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team at Bedford HiQ are excellent,

The team at Bedford HiQ are excellent,
I’d have no hesitation in recommending them to anyone. Great customer service

12 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for this great review and kind words of recommendation, Ollie.

Rated 5 out of 5 stars

The customer service is great

The customer service is great, the staff are very friendly and their communication throughout the day is really helpful.

11 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this wonderful review Celeb. We are so pleased to hear that our team provided you with such a positive experience!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service received from Paul this morning. Tyre check done and new tyre fitted all within the hour. Very helpful and would definitely recommend.

12 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Becky, thank you for your kind review and recommendation.

Rated 5 out of 5 stars

Staffs are very polite and helpful

Staffs are very polite and helpful. Fix my tyre puncture repaired straight away. I Highly recommend them.

12 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for recommending our services and we're pleased to hear you found the team helpful!

Rated 5 out of 5 stars

Great service

Visited problem with tyre he showed me what was wrong and I did need new tyre so they fitted then tracked for me was very helpful checked all pressure on every tyre would highly recommend
Asked loads of questions which they answered in great detail

12 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this excellent review Gloria. We really appreciate your kind words of recommendation too.

Rated 5 out of 5 stars

Great service and fixed my tyre without…

Great service and fixed my tyre without fuss.

Great that they open at 8am which is earlier than many others

Would recommend to anybody

Service and staff are first class

12 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Jon, thank you for the great review and kind words of recommendation.

Rated 5 out of 5 stars

Staff are always professional

Staff are always professional, polite and really helpful, completed a full service and mot on Audi A3

11 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Penny, thank you for the kind review. We were glad to be able to help with your MOT and service.

Rated 5 out of 5 stars

Great service

The staff were fast efficient the price was very good will be using them in future great service.

8 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Joanne, thank you for the lovely review. We will be glad to help with any future work your vehicle may need.

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Good price, fast service and friendly staff.

11 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for the great review David.

Rated 5 out of 5 stars

The staff

The staff, particularly Tom, were helpful and efficient. My particular problem was resolved exceptionally quickly.

11 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this excellent review Michael.

Rated 5 out of 5 stars

Excellent service

Excellent service. Thank you to Colin and the team for sorting my car out so quickly.

10 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for taking the time to leave us this fantastic review. We are so glad we could get your car sorted out quickly for you.

Rated 5 out of 5 stars

Brilliant customer service.

Brilliant customer service.
Called in because the tyre pressure warning light came on and despite using our own tyre pump nothing would erase the warning.
They sorted the problem and wouldn't charge us.
Excellant attitudes and all very friendly staff.
Well done HIQ.

10 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for your fantastic review Pat! We're so pleased to hear that our team was able to quickly resolve the issue with your tyre pressure warning light and that you found our staff friendly and helpful.

Rated 5 out of 5 stars

Trustworthy and reliable

I have been going to the same garage for several years now, and I would give a five star service every time. Very trustworthy and reliable.

10 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for leaving a review Jessica. We are so pleased to hear that you consistently receive five-star service and that you find our team trustworthy and reliable.

Rated 5 out of 5 stars

Gavin and the team are courteous

Gavin and the team are courteous, knowledgeable, polite and thorough...v.g👍

10 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave such a positive review Ian! We're so pleased to hear that our team provided you with excellent service.

Rated 5 out of 5 stars

Always my first choice

Communication throughout was good. After a small delay sourcing the tyres, new time and date was booked and work completed as planned.
Prices are always competitive and the staff are friendly and professional.
Always use this garage and would recommend to anyone.

4 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Nicola, thank you for the lovely review and recommendation! It's great to hear that the team are always friendly and professional, we look forward to seeing you again.

Rated 5 out of 5 stars

Great service

Great service, reasonable prices and they didnt rip me off!!
Staff are always helpful, contact you as soon as theres an update on vehicle

24 July 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for leaviing a lovely review about our helpful and communicative team!

Rated 3 out of 5 stars

Lovely lady on the desk however fairly…

Lovely lady on the desk however fairly unhappy with the service. When I booked the tyre it was not said it was out of stock and had to be ordered in. So I arrived from 8:30 as per the email and was told it wouldn’t be there until 10:30. So I came back at 10:30 and was then an extra hour wait whilst the extra walk ins were served. Feel like this could have been better organised to help people understand the time that they need to come in for

6 August 2026
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Robbie,

Customer service is extremely important to us here at HiQ.

Please email our Customer Service Team: customerservice@hiqtyresandautocare.co.uk with your full name, contact information, registration details and any other details about your visit.

We will be glad to investigate this matter further immediately.

Kind regards,

HiQ Team.

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