HiQ Tyres & Autocare Reviews 

13,417
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,641 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff and efficient service provided during routine maintenance and repairs. Consumers frequently note the fair pricing, welcoming atmosphere, and thorough explanations given by the technicians. Many people feel secure knowing they receive honest advice and reliable support from the team. However, some customers also noted occasional issues with paperwork errors or communication breakdowns during busier moments. A few reviewers experienced specific inconveniences like missed checks, delayed responses, or accidental damage to vehicle parts. People involved in these situations found it frustrating to resolve the resulting complications with the branch staff.

What people talk about most

Service

Reviewers mention positive feedback about service, noting fast and reliable repairs. Customers frequently... See more

Staff

Consumers find staff to be positive, helpful, and professional during their visits. Reviewers frequently... See more

Price

Customers had positive experiences with price, consistently highlighting reasonable and fair costs for... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently polite,... See more

Product

Customers consistently note ambiguous experiences with product, highlighting both satisfaction and recurring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently visited HiQ garage to get some new tyres fitted and was met by a gentleman called Gary. Gary changed the tyres quickly and professionally and was friendly and helpful throughout. He made t... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the team at Helston, who went above and beyond to get my brakes and suspension coil fixed on the same day, at short notice, enabling me to safely journey home. They kept me info... See more

Company replied

Rated 5 out of 5 stars

Ive been going to this branch of HiQ for four years now for MOT/service and anything else that needs doing, I have great service with them every time. I previously had trust issues with garages du... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service. Called in because the tyre pressure warning light came on and despite using our own tyre pump nothing would erase the warning. They sorted the problem and wouldn't ch... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info


4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(13,417)

2,478 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

1 tyre and front brake pads fitted

1 tyre and front brake pads fitted.
Excellent service and communication, despite the booking system being down!

19 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Gary, thank you for leaving an excellent review regarding our team's customer service!

Rated 5 out of 5 stars

Good lads here

Good lads here. Fixed my “sticky” new removable towbar and attached it for 1st time to my new Honda CRV within seconds. Thank You

21 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Colin, thank you for sharing your experience and it's great to hear the team could assist!

Rated 5 out of 5 stars

Highly recommend

Use HiQ every year for MOT. Staff are always helpful. The work is done quickly and reasonably priced. They always do their best to keep the costs down and the work is excellent. Highly recommend.

22 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for your fantastic review! We are so pleased to hear that you consistently find our staff helpful and our services quick and reasonably priced.

Rated 5 out of 5 stars

Young lad deserves praise

young lad, Joe, was on his own in the workshop having several other members of staff away/not show. He did an admirable job of holding the fort and sorted me out with two new tyres in good time. Good to see a lad willing to graft and take on the responsibilty. He should be recognised and rewarded by his boss.

17 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

We're so pleased to hear about the excellent service you received Robert. It's wonderful to know that our team member handled things so admirably and got your tyres sorted efficiently.

Rated 5 out of 5 stars

First Rate Service from Joe at Evesham

Came in for some rear tyres for my BMW. I booked online. Service from Joe was exemplary from start to finish; from my follow up phone call to check the delivery and timeslot, to driving away. Despite being on his own, with one 'agency guy' for help, he got everything done perfectly and in a tight time frame, whilst under pressure. From a customer viewpoint, Joe is a credit to the company.

10 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Ian, we're delighted to hear about your positive experience with your recent tyre fitting! It's fantastic to know that our team member provided exemplary service and managed everything perfectly, even under pressure.

Rated 5 out of 5 stars

Excellent service

Excellent service, tyre booked in 4 inch nail removed and tyre repaired all within 15 minutes. Roman and Gary excellent!! Will return. Thanks. Jacob

22 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

We are so pleased to hear about your positive experience with us Jacob. It's wonderful to know that our team was able to assist you quickly and efficiently; and look forward to seeing you again.

Rated 5 out of 5 stars

The staff here are the best

The staff here are the best, I’ve been coming here from when they opened about 10 years ago. I always recommend here to anyone that needs tyres. Also Julie the manager always goes the extra mile to see me right and to keep my car in the road.

22 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for your fantastic review! We're so pleased to hear about your long-standing loyalty and that our team consistently provides excellent service. We appreciate you highlighting the extra mile our manager goes to ensure your car is well-maintained.

Rated 5 out of 5 stars

Made an appointment by phone

Made an appointment by phone , staff are very helpful,good price for the job ..will ring again differently..

22 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for leaving a review!

Rated 5 out of 5 stars

Efficient friendly staff.

Efficient friendly staff.
Appointment was bang on time .
Only had to wait 40 mins for my bikes MOT completion .

22 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for your positive feedback Ray!

Rated 1 out of 5 stars

Recently took my car here to be…

Recently took my car here to be serviced, collected and the following day service light was still on and coolant light came on. Took back and they booked it back in a few days later. Next day tyre pressure warning came on so husband filled tyres as all were low so obviously none had been checked. Took in they went over it with a fine tooth comb they said to make sure everything was done properly. 4 days later tyre blew out while out driving, managed to get it to another garage and they couldn’t believe it had been checked as steel was showing all the way round the inside of rear tyre! This could have been so dangerous, we will never take any of our vehicles back there again!

18 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Theresa,
Customer service is extremely important to us here at HiQ.
Please email our Customer Service Team:
customerservice@hiqtyresandautocare.co.uk with your full name, contact information, registration details and any other details about your visit.
We will be glad to investigate this matter further immediately.
Kind regards,
HiQ Team.

Rated 5 out of 5 stars

Very experienced staff

Very experienced staff. Prepared to go the extra mile. Gary was particularly knowledgeable and helpful

22 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi John, thank you for leaving a review regarding our helpful and knowledgeable team!

Rated 5 out of 5 stars

Highly recommended

Highly recommended, friendly polite, great service. Had a punctured tyre and was fixed and on the road again within a great time. Would recommend to all, and will be stored in my phone for the future. Thankyou again zac.

19 August 2026
Unprompted review
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Reply from HiQ Tyres & Autocare

Thank you for your excellent review Alice! We're delighted to hear that our service was friendly and efficient, getting you back on the road quickly after your punctured tyre. We appreciate your recommendation and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Highly recommend

Absolutely fantastic experience with these guys. They let me take my car in late on a Friday afternoon, were cheerful and polite, and fixed it there and then for a great price. I’ve been before and always feel that they are genuinely there to help and provide a honest service, without any attempt to rip anyone off. Very highly recommend without hesitation.

21 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, we're happy to hear that our team was cheerful and polite, and that we could fix your car quickly for a great price. It's wonderful to know you feel we provide honest service.

Rated 5 out of 5 stars

Annual MOT test

Hi-Q fitted our car in for an MOT next day. They sourced & replaced the rear tyres with ease.

21 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for your positive feedback Louise!

Rated 5 out of 5 stars

Excellent bunch of guys

Excellent bunch of guys. Fast and efficient. Will definitely use these again. Can’t fault them at all

20 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this excellent review Shelly. We are so pleased to hear that you found our team fast and efficient, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Once again the team at HiQ…

Once again the team at HiQ Wellingborough never let me down. Honest, thorough, and get the job done as they said they will. The service overall is always excellent.

21 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for your wonderful review! We are so pleased to hear that our team consistently provides honest and thorough service, and that you always have an excellent experience with us.

Rated 5 out of 5 stars

Tyre Change

Very helpful, I came in just for a tyre check to find out 3 of my tyres needed to be replaced and they were able to do the job for me within an hour. Good pricing as well.

21 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for your wonderful review Tom! We're so pleased we could assist with your tyre replacement quickly and efficiently.

Rated 5 out of 5 stars

A brilliant service

A brilliant service, quick and efficient. Friendly and helpful.
Felt very confident with their professional service.

21 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this excellent review Helen. We are glad to hear you were pleased with the service received.

Rated 5 out of 5 stars

I can’t recommend HiQ enough

I can’t recommend HiQ enough! The team were so friendly, helpful and professional from start to finish. They were really prompt, kept me informed and made the whole experience completely hassle-free.

It’s so nice to come across a garage where you feel looked after and know you’re in good hands. I’ll definitely be using them again. Thank you to the team at HiQ! 🚗😊

21 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Natalie, we really appreciate you leaving us this brilliant review and kind words of recommendation. Customer service is important to us and we are always glad to provide a helpful and knowledgeable service. We look forward to seeing you again in the future.

Rated 1 out of 5 stars

Angry, but mostly very disappointed in HiQ Plymouth.

I've used this branch for 4 or 5 years now with a good service. On Monday, 17th Aug, I took car in for MOT & service. Failed MOT on washer jet alignment, 2 indicator light bulbs wrong colour & 1 rear fog lamp light not working (plus advisory on 1 tyre) so I authorised to go ahead with the washer jets & the 3 light bulbs but to leave the Advisory tyre just now. I then got another call to say problem with rear fog lamp as the entire light cluster needed replacement as wiring had gone. He said not cheap - at least £600+ for the unit alone plus labour. It didn't sound right to me so I said to leave that lamp work & I'd collect car, maybe sell or scrap. When I got there, they tried again to convince me to have it done by then it was '£900 worth it to keep me on the road' (I am a disabled female) but I still declined. Very upset, angry & disappointed that I felt like they were scamming me. Then I took car to Halfords Marsh Mills, where a (female) mechanic fitted a new bulb, checked the unit & tested it. Works perfectly £10:49 cost & took less than 15 minutes! Next morning I took car to Halfords again to re-do MOT. Passed with flying colours! So the moral of this is: Don't assume what the garage tell you is true - get 2 or 3 quotes from different places! By getting a 2nd opinion, I've just saved myself from a £600+ rip off! As against £10:49 (2nd MOT was free!) Shame on you, HiQ. So very disappointed.

17 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Marilyn,

Customer service is important to us and we appreciate the feedback you have provided.

In order for us to investigate this matter further, please email us with your full name, contact details, vehicle registration and any additional details about your experience, to customerservice@hiqtyresandautocare.co.uk.

We will be glad to look into this.

Kind Regards, HiQ Team

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