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Hillarys Reviews 

144,269
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 32,013 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the local advisors and fitting staff are extremely professional, friendly, and polite during home consultations. People also love the wide selection of quality fabric colors and designs, praising the smooth, careful, and tidy installation process. However, some customers also noted difficulties getting through to customer service by phone or experiencing frustrating delays when requesting product repairs. A few reviewers additionally shared negative experiences involving faulty parts, broken operating chains, or blinds letting in unwanted light due to narrow sizing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as professional, polite,... See more

Service

Consumers find service to be positive throughout the entire process from start to finish. Reviewers... See more

Product

Clients share positive opinions on product quality, noting that items such as blinds and curtains are... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the products and... See more

Customer service

Users describe ambiguous interactions with customer_service, noting a wide range of vastly different... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Graham turned up on time and without being prompted he put on a pair of shoe protectors to keep our newly fitted carpets clean. We explained what we were looking for but didn’t fully understand how th... See more

Company replied

Rated 5 out of 5 stars

Our advisor John IDAHO 116707 was very professional. He gave us 20 mins heads-up and arrived on time. We wanted quotes for skylight windows but due to his knowledge about products, materials and col... See more

Company replied

Rated 5 out of 5 stars

The only person in Hilary’s who kept in contact with me , was professional friendly and did an amazing fitting of my fly screen was a fitter called Lee . Nothing was too much trouble . Thank you Lee f... See more

Company replied

Rated 5 out of 5 stars

We have seen Mike twice now. The first time when he came to measure up and talk us through the whole fitting procedure for new shutters. We had quite a few questions because of existing curtain fitt... See more

Company replied


Company details

  1. Window Treatment Store
  2. Awning Supplier
  3. Blinds Shop
  4. Curtain Store
  5. Garage Door Supplier
  6. Interior Designer

About Hillarys

Written by the company

Hillarys - For the window wise

We've been transforming homes across the country for more than 50 years with made to measure blinds, curtains and shutters that look good, fit perfectly and are up to the challenge of everyday life. It's why the window wise choose Hillarys - measuring and fitting is always included and everything is tailor made.

Our advisors can also help you transform your outdoor space too, because helping you be total home happy is what makes us tick. Our Exterior range includes electric garage doors and awnings and pergolas for your garden. Our advisors will guide you through the options for your home with their technical know-how, and they’ll take care of the installation.

Book a free in-home appointment at a time that suits you and our team of friendly expert advisors bring our full range of samples for you to choose from, helping you find the right solution for your home and your budget. 

Exceeding expectations with great products & excellent service

Written by the company

We care about your home as much as you do. When it comes to fitting, we take pride in getting it just right, which includes tidying up and leaving your home as we found it. We’re always here for you. We never stop caring so ask any question, anytime.

Guarantees & Aftercare

Product Guarantees

We take the greatest of care to make sure that your gorgeous made-to-measure blinds, curtains, shutters and awnings look and fit exactly as they should. And because we want you to be completely satisfied with your window dressings, we offer a full 12 month warranty which starts the moment your products are fitted.

That’s our promise to you that you’re investing in a quality product that’s made to the highest specifications. As part of your warranty we promise to repair or replace any faulty goods free of charge

When you choose stunning made-to-measure shutters, awnings or conservatory blind systems you can be confident that you’re investing in quality craftsmanship that’s built to last. In addition to the standard 12 month warranty, our 5 year peace of mind guarantee is our assurance that our products will stand the test of time.

The 5 year peace of mind guarantee is an extended care plan that starts from the day your window dressings are fitted and extends up to the fifth anniversary of your fitting date. For a nominal call out fee, we promise to repair or replace any faulty shutters, awnings or conservatory blinds completely free of charge.

Contact info

Promotion box for Hillarys

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UP TO 40% OFF SELECTED STYLES

4.7

Excellent

TrustScore 4.5 out of 5

144K reviews

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4.7

All reviews

(144,269)

31,925 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good experience

Very good experience. Nebih was really helpful, good advice, good communication, arrived on time always and fitted my blinds exactly how I wanted them.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Quality

Really good quality service and product. No hard sell. Blinds of which there were 3 fitted in no time. Thank you Tomasz 118429.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

I decided to have electric blinds…

I decided to have electric blinds fitted , I already had an electric blind in the living room that I had to take down to have new windows fitted , I knew I would be getting good quality from Hilary’s On the day Enoch118702 arrived on time , he put blinds up in the kitchen and bedroom , this gentleman not only adjusted the blind I had taken down (also a hilarys blind) he refitted it for me, would not hesitate to use them again exellent service

27 August 2026
Rated 5 out of 5 stars

GUAVA 119884

GUAVA 119884 - excellent expertise and survey completed. Wonderful work done with the blinds and went the extra mile on ensuring the blinds fitted extremely well. Great communication skills before and during the service. I am very grateful. Thank you

28 August 2026
Unprompted review
Rated 5 out of 5 stars

High quality shutters fitted on time…

High quality shutters fitted on time and I was kept informed throughout the order process. This is the third time Hillarys have fitted blinds at our property now and I would always recommend them.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

We had new blinds fitted in kitchen and bathroom and were very pleased with the service, efficiency and professionalism shown. Happy with the price paid too.
Customer no: HQ1724
Advisor: Mohammed 117269 (Versailles)

25 August 2026
Unprompted review
Rated 5 out of 5 stars

120132 WHITEHDI

120132 WHITEHDI

Really pleased with our new blinds and the whole installation experience. The installer was friendly, professional and clearly took pride in his work. Everything was fitted neatly and efficiently, and he made sure we were completely happy with the finished result before leaving. The blinds look fantastic and have really improved the room. Would definitely recommend!

28 August 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company !!!!

Still no refund, they take your money, don’t deliver your product, then make you jump through hoops to get your money back, why would you trust a company who treat their customers this way ? Keep your money avoid this horrific company

This is a refund for a blind they failed to install I’m not looking for compensation or anything complicated, approaching two months from my fit date that has never happened and nearly a month since I was promised a refund, can not say it enough avoid this company at all costs if this is how they treat their customers with a standard fitting of a blind how do they react when there is actually a problem, they have all my details from my previous review but still nothing back from them, avoid avoid avoid

6 days ago
Horrible experience with this company
Horrible experience with this company, had a fit date of 29th of June for a black out blind that I paid for in full early may, fit date came and went the blind hadn’t arrived, no reply from the fitter so went to Hilary’s who said the blind was at the fitters lock up he would get the fitters manager to get in contact which never happened, weeks went by of endless hours on hold trying to get an answer with multiple promises of a call back that I never received, finally got the promise of a refund on the 31st of July which would take 7/10 days this is the 19th of August and still waiting, finally got through this morning and told it’s just been realised by their treasury, so in summary 500£ out of pocket for over 3 months for a blind that never came, hours upon hours of being on hold and broken promises of calls back, honestly would avoid this company at all costs

28 August 2026
Unprompted review
Hillarys logo

Reply from Hillarys

Hi Stephen,

We're sorry to hear that you're still waiting for your refund and understand how frustrating this situation has been. We appreciate that this has been ongoing for some time and that you've already provided your details. Please be assured that I have contacted our finance team again to request an update on the status of your refund.

We understand your concerns and thank you for your continued patience while this is being followed up.

Becky

Rated 5 out of 5 stars

120088

120088
Ben, the fitter excellent.
Hillary’s overall was not as good as hoped.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Vantasp119414

Vantasp119414

Very professional and provided good advice with the different options.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Shutters look great

Shutters look great. Easy process from start to finish. Clive fitted the shutters and his attention to detail really shows in the finished product.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Paul 119195 was the fitter

Paul 119195 was the fitter. Very clean and attentive to his work area, spotless upon completion. He attended to post completion problems that arose from defective materials. We like the blinds they look very good from both inside and outside.

28 August 2026
Unprompted review

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