Highworth Insurance Reviews 

664
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, helpful, and knowledgeable staff for providing exceptional service and clear explanations during every interaction. Many people highlight the friendly demeanor and dedication of the team in handling complex requirements. Consumers consistently appreciate the remarkably quick response times, competitive pricing, and smooth, stress-free process when securing their insurance policies. Though some customers noted that the quotes provided were not always the absolute cheapest available on the market, buyers generally felt that the comprehensive coverage, attention to detail, and professional expertise fully justified the overall cost.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Service

Reviewers mention positive feedback about service, highlighting the outstanding support and professional... See more

Price

Customers consistently note positive experiences with price, highlighting that quotes are very reasonable,... See more

Customer service

Customers reported high satisfaction with customer service, noting that representatives were quick,... See more

Response time

Clients share satisfaction regarding response time, frequently highlighting that staff replied almost... See more

Reviews shaping this summary

Rated 5 out of 5 stars

William Gordon did a good job on recommending insurance for my late mum's house whilst we are trying to sell it. It was not the cheapest quote but met what I needed better than any other comparable q... See more

Rated 5 out of 5 stars

What can I say, Bethany was absolutely amazing to deal with. Had a lot of patience when dealing with me, I am Welsh so no answer is ever straight forward. Tangents, antidotes and sarcasm ar... See more

Rated 5 out of 5 stars

My call to Highworth insurance was to add an additional watch to my existing policy. My contact was William Gordon and he proved to be very polite and knowledgeable. He explained to me the cost a... See more

Rated 5 out of 5 stars

William Gordon was a delight to deal with. He was knowledgeable and was willing to try different levels of cover to provide a competitive quotation. He arranged to call me back twice, and both times... See more


Company details

  1. Insurance Broker

Written by the company

Formed in 2012 Highworth Insurance specialises in all aspects of non standard and high value home insurance, as well as individual policy cover for watches, jewellery, fine art and collections. Based in Dorset our team of Account Managers are handpicked to support us in delivering great industry knowledge and a high level of service. As experts in insurance our aim is to support our clients by providing a clear cut and easy approach, delivering the best cover, advice and support at all times.


Contact info

4.9

Excellent

TrustScore 5 out of 5

664 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(664)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Bethany Wormley

Bethany Wormley was brilliant. Beth listened to our requirements and undertook a market review to find a product that met all our needs. Always keen to help and nothing was too much trouble to check. Excellent customer service.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

RUDE customer service.

Not sure the name of the man who called me today regarding a new quote.
When he told me the price I decided I was going to go with another company. He then proceeded to pressure me & asking what the other company provided and when I told him I was no longer interested. He then continued to give me ‘advice’ even though it was unwanted. After I politely told him multiple times. I’m ok thanks I’m going with another company he then hung up.

If I was going to ever go with this company in the future. I will not be now.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Superb Service - thanks Jamie

I can't recommend Jamie at Highworth highly enough. From start to finish the service was outstanding - never pushy, always personable, and everything was explained really clearly. The quote was the best I received by a country mile, and all the necessary documents came through quickly.

What stood out most was how personalised it felt. This was for an engagement ring, and Jamie was genuinely happy for me and wished me luck - a lovely personal touch that made the whole experience feel special rather than transactional. First class all round.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

First Class Service & Cover

Spoke with Will Gordon to arrange insurance for my watch. What a pleasure to speak to a pleasant gentleman. He explained the cover very professionally and clearly. First class service, would highly recommend!

9 July 2026
Unprompted review
Rated 5 out of 5 stars

William was especially helpful today…

William was especially helpful today whilst I was looking for the right cover for my items. He was professional, clear, knowledgeable and concise in making sure I had all the information and helpful links I needed to fulfill what was necessary and important. Thank you William.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Highworth Insurance.

My call to Highworth insurance was to add an additional watch to my existing policy. My contact was William Gordon and he proved to be very polite and knowledgeable. He explained to me the cost and what I need to do next. He also explained what would be expected of me if I wished to add further watches to my collection.
He was very quick with any correspondence and he made the whole interaction a pleasure.
Many Thanks

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Smooth and easy transaction

Smooth and easy transaction. Quick to respond to my request for a quote and were cheaper than alternatives.

William Gordon was attentive and interested, and provided top customer service.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

How do you improve on Perfect?

I am purchasing an expensive watch in a couple of days and needed some advice on how to insure it.
I contacted Highworth Insurance online and received a call back from Will Gordon, who was able to provide answers to all my questions.
Will guided me through all the aspects of the insurance cover and all aspects of the terms and conditions. He was very professional and easy to communicate with.
He provided me with a very competitive quote which I accepted, he also provided details of how to buy an approved safe to keep my new watch secure in.
Great service, Great guy, Great deal.
I would definitely recommend Highworth and Will to anyone.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Will

Excellent service from Will.
Knowledgeable, friendly and informative throughout the process of insuring my new high value watch.
Not the cheapest quotation I had recieved but the confidence Will gives you is worth a little extra.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and very competitive prices on cover. Jamie was particularly helpful and made everything very easy to arrange. Thank you!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Rolex insurance

Dealt with Will to insure my Rolex, he totally explained everything, I got a good quote, so insurance sorted within a matter of minutes. Nice, friendly guy, thanks Will. 👍🏼

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I recently purchased insurance and spoke to William Gordon on the phone, he was super helpful and knowledgeable and made the whole process very pleasant.

28 May 2026
Unprompted review

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