HiFix The Hi Fi Professionals  Reviews 

8,553
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 555 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the fast delivery times, highly competitive pricing, and consistently helpful communication throughout the entire purchasing process. Consumers note that orders arrive promptly, often within twenty-four hours, and products are securely packaged to ensure safe arrival. However, some people mentioned receiving damaged items or experiencing frustrating issues with delivery handlers leaving parcels exposed. A few reviewers also noted that faulty products required extra persistence to resolve or get replaced successfully. Buyers appreciate the overall value, though occasional shipping mishaps remain a notable point of feedback for a small group.

What people talk about most

Delivery service

Consumers find the delivery service to be extremely efficient and prompt. Reviewers frequently note that... See more

Product

Clients share positive opinions on product quality, highlighting how well items match their expectations and... See more

Service

Customers consistently note positive experiences with service, highlighting efficient communication, helpful... See more

Price

Customers had positive experiences with price, highlighting that items are significantly cheaper than... See more

Order

Reviewers highlight positive aspects of the order process, describing it as simple, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to navigate website to find what so wanted . Founds items at a very good price - cheaper than anywhere else & although currently not in stock, I was notified promptly of this and assured they wou... See more

Company replied

Rated 5 out of 5 stars

I just bought the iconic REL Number 31 Subwoofer and Bassline Blue cable, and I have to say that my experience with HiFix has been second to none. Updated on order progress, personal contact to arran... See more

Company replied

Rated 5 out of 5 stars

Took advice from Mark about Rega Planar 6 RS & Arcam A5+ amp, really helpful & very happy with purchase and collection, as Rega wouldn't let the turntable be Delivered. Fantastic sound. Many thanks.... See more

Company replied

Rated 5 out of 5 stars

Excellent advertising . A wide range of quality products which are competitively priced, and I found just what I needed. Items arrived well packaged and quickly. I have used both items (Knosti Record... See more

Company replied


Company details

  1. Hi-fi shop
  2. Audio Visual Equipment Supplier
  3. Electronics Store
  4. Home Theater Store
  5. Home Audio Store

Written by the company

Centrally located in the Heart of the Midlands and owned by Hi-Fi Excellence Ltd with over 35 years in retail and mail-order, HiFix.co.uk is the internet shop window for some of the worlds greatest Hi Fi products, by buying direct huge savings can be made off High Street prices. Subject to stock levels they can normally reach most parts of the UK mainland within 2 to 3 working days and often within 24 hours from order.

HiFix the Hi Fi Professionals

Written by the company

FREE SHIPPING
HiFix offers free shipping on all orders over £75.00 delivered to mainland UK.
CUSTOMER CARE
Contact HiFix for expert technical advice on a wide range of Hi Fi and home Cinema solutions
PRICE MATCH PROMISE
HiFix aims to offer customers the best deals available on the internet, and in the unlikely event you do find the same product elsewhere for a better price, HiFix will aim to better or match that price for you.
SECURE PAYMENTS
HiFix Offers full security with GeoTrust® who is the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation
FINANCE AVAILABLE
Hifix.co.uk offers an ease and convenience with our latest range of affordable online finance options. Spread the cost with the new PayPal Credit, or simply choose a great low rate on our Classic Credit Plan with Klarna. It’s an easy and affordable way to purchase the latest technology you want - today!

Our Shipping Promise

Fast 48 hour Shipping

Get free fast 48 hour shipping with purchases over £75.00! 98% of our orders are despatched and delivered to your door next working day if you order before 2:00 PM!

Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(8,553)

511 reviews in the last 12 months

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Rated 5 out of 5 stars

A reputable professional organization i…

A reputable professional organization i acquired a Chord HDMI cable and has expressed great satisfaction with both the service and the product.

9 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your wonderful feedback! We’re thrilled to hear that you’re enjoying your Chord HDMI cable and that both our service and product met your expectations. Providing professional and reliable service is at the heart of what we do, and it's always rewarding to hear from satisfied customers.

If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 4 out of 5 stars

Great and on time

3 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback! We’re pleased to hear that your experience was great and that everything arrived on time. Your 4-star review is much appreciated, and we’ll continue working hard to earn that 5th star next time!

Looking forward to serving you again.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 4 out of 5 stars

Product as described

Product as described, postage could have been quicker

8 April 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your review! We're glad to hear the product met your expectations, but we’re sorry the postage time didn’t meet your hopes. Your feedback is very important to us, and we’ll certainly look into ways to improve dispatch times in the future.

We truly appreciate your support and hope to serve you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great first order

My first time ordering. Excellent price and delivered the next day as promised.

7 April 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for taking the time to share your positive experience with us. We're delighted to hear that your first order with HiFix was smooth, and that you were pleased with both our pricing and next-day delivery service.

We always strive to provide the best possible service to our customers, and it’s fantastic to know that we’ve met your expectations. Thank you once again for your kind words and for choosing HiFix.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good price, product as expected, would recommend

7 April 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your review and recommendation! It’s wonderful to hear that you were happy with the quick delivery, competitive pricing, and the product meeting your expectations.

We truly appreciate your support and kind feedback—it means a lot to us. We hope to assist you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great prices and fast shipping

Great prices and fast shipping. The items were well packed and came perfectly sealed.

7 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your thoughtful review. We're so pleased to hear that you were happy with our pricing, speedy shipping, and the care taken in packing your order. Ensuring your items arrive perfectly is very important to us, so it’s great to know we’ve delivered on that.

Your feedback is greatly appreciated, and we look forward to serving you again.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

I had a few queries

I had a few queries, which was responded with professionalism and swiftness. Delivery was fast, next day and packing was superb. Overall, a pleasant experience

7 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words. We’re delighted to hear that your queries were handled with professionalism and that you were pleased with our swift responses. Providing fast delivery and excellent packaging are priorities for us, so it’s wonderful to know we met your expectations.

We’re thrilled you had a pleasant experience and look forward to serving you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Would recommend and use again

Good service! Bought a Bluetooth speaker radio as a gift and it was very well priced (compared to the usual major online retailers), had good communication with the company through the order process and arrived safely and quickly.

24 March 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your wonderful review. We’re so pleased to hear that you were happy with our service, pricing, and communication throughout your order. It’s always our goal to provide a seamless experience, and we’re delighted that the gift you purchased arrived safely and promptly.

Your support and feedback mean a lot to us, and we hope to assist you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

They were very professional

They were very professional. They were friendly also. And most of all, you can reach them and talk to them even you didn’t spend all of your savings to them

3 April 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your kind review. We’re thrilled to hear that you found our team professional, approachable, and friendly. At HiFix, we believe in treating all our customers with the utmost care and respect, no matter the size of their purchase.

Your feedback is greatly appreciated, and we’re always here to assist you whenever you need.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Very good experience fast dispatch top…

Very good experience fast dispatch top company

2 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your fantastic feedback! We're delighted to hear you had a great experience with us and appreciated our fast dispatch. Your satisfaction is our top priority, and it’s great to know we delivered.

We look forward to serving you again in the future!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great experience.

Even though my headphones were not in stock the order was still completed in the week, even with Royal Mail being slow.

*****

1 April 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for sharing your experience!

We’re delighted to hear that despite your headphones initially being out of stock, your order was completed within the week. It’s wonderful to know that even with delays from Royal Mail, we were able to deliver a great experience for you.

Your patience and understanding are greatly appreciated, and we hope you enjoy your new purchase. We look forward to serving you again soon!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Good product and reasonably priced

Good product, reasonably priced and quick delivery

30 March 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words! We're so pleased to hear that you’re happy with the good product, reasonable pricing, and our quick delivery.

Your support means a lot to us, and we’re grateful for the opportunity to provide you with a positive shopping experience.

Looking forward to serving you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Excellent service

I purchased a cartridge which was listed £40 cheaper than every other online vendor. Shipping was fast, packaging good and the cartridge was perfect - very happy, will definitely use this company again.

31 March 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your wonderful feedback.

We’re delighted to hear you found the cartridge at such a great price with us, and that you were pleased with the fast shipping, secure packaging, and the perfect condition of the cartridge.

It’s great to know you’re very happy and that you’ll be using us again – we really appreciate your trust and support.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Fast secure shipping at good price.

Item was sent securely in good time. Seem a good professional company to deal with. Price was good also. I will be looking at their stuff in the future.

20 March 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your fantastic review!

We’re thrilled to hear you were happy with our fast and secure shipping and found the price of your item to be competitive. It’s wonderful to know you see us as a professional company—we take pride in providing a reliable and trustworthy service.

We look forward to having you shop with us in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Ordering process easy and punctual. Great value product.

The ordering process was straightforward, delivery updates and actual delivery prompt as specified.
The QoS improvement with the Chord C-Stream ethernet cable is noticeably better than the previous hi-fi grade cable.

30 March 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your thoughtful review!

We’re so pleased to hear that the ordering process was easy and punctual, with delivery updates and timings meeting your expectations. It's fantastic to know that the Chord C-Stream Ethernet cable has provided a noticeable QoS improvement over your previous hi-fi grade cable—quality and performance are what we strive to deliver!

We truly appreciate your feedback and hope to assist you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Always a pleasure shopping with these…

Always a pleasure shopping with these guys.
Highly recommend!

30 March 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your kind words and recommendation!

We're thrilled to hear that shopping with us is always a pleasure. It means a lot to us to have your trust and support, and we’ll continue striving to deliver an excellent experience every time.

Looking forward to serving you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 4 out of 5 stars

Really good selection of parts in…

Really good selection of parts in particular Rega. My old 1985 Rega planar 3 just was keeping speed & sounded like a rundown wind up toy. Bought a new 24v motor & wow it hasn't sounded that good in years.
The only criticism I have is the instructions but that's Rega not HiFix.
There are 2 lots of sticky pads for different aged models but for my 1985 model I needed both sets of pads put together otherwise the belt was to high & rubbed on the glass platter & made it stop completely. Otherwise very happy with purchase. 😄👍🏻

20 March 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your detailed review and feedback!

We’re so glad to hear that you found our great selection of Rega parts and that the new 24v motor has given your 1985 Rega Planar 3 a new lease of life! It’s fantastic to know it’s sounding better than it has in years.

We appreciate your constructive note about the instructions and are glad you were able to identify the solution for your setup. While the documentation is provided by Rega, your insights could definitely help other customers with similar needs.

Thank you for your support, and we’re delighted to have been part of bringing your turntable back to life. If you need anything else in the future, we’ll be here to help.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

A significant upgrade to my System


The Rega Fono MM MK5 was delivered to me on time and in perfect condition. The first thing I noticed when I connected it to my hifi system was how much 'blacker' and quieter the background is, allowing for a much cleaner and more detailed listen. It has a big, rich soundstage that makes my records feel more alive and immersive. For the price, it’s an outstanding piece of kit that has completely transformed my vinyl setup." I would highly recommend it to anyone who wants to upgrade their system.

4 April 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your outstanding review!

It’s fantastic to hear that the Rega Fono MM MK5 has significantly upgraded your system and delivered such noticeable improvements. A quieter ‘black’ background, combined with a rich, detailed soundstage, can truly elevate the joy of listening to vinyl. We’re delighted it has brought your records to life in such an immersive way!

Your high praise and recommendation mean the world to us, and we agree that this is a stellar piece of kit, especially for the price. Thank you for letting us be a part of your vinyl journey—happy listening.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Excellent service

Excellent service

27 March 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your kind feedback!

We’re thrilled to hear you had an excellent service experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Easy if order placement

Easy if order placement, competitive pricing, prompt delivery

26 March 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback!

We’re so glad to hear you found the ordering process easy, appreciated our competitive pricing, and experienced prompt delivery. Making your shopping experience seamless is what we strive for, and your comments let us know we're on the right track.

Thank you for choosing us, and we look forward to assisting you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

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