Chris Morgan has a reassuring and friendly demeanour. I have been introduced to using technology to aid my experience in a way that he has simplified for me. As an elderly client this is very helpful.... See more
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On a prolonged holiday from Australia last week found myself short of supplies for my oticon hearing aids. Andy Collis could not have been more helpful not only providing the necessary supplies but gi... See more
Really convenient location, appointment for earwax removal. Audiologist was very nice, thoroughly professional, procedure fully explained and completely successful. Appointment included free hearing t... See more
I attended the Clinic for the first time for Ear wax removal on 23 May 2026 I received treatment as soon as I arrived. The procedure was "friendly and efficient". I was given a further appointment to... See more
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My appointment was on time
My appointment was on time. The whole process was easy and all was explained.
Hearing test by an expert
Andy is highly experienced and knowledgeable so relieved I met him to test my hearing. He is very thorough in his test routines and communicates the results in an understandable manner. I can't thank him enough for his patience and care in answering all my questions.
a very professional set up
Excellent service
I always look forward to my visits to Hidden Hearing Bath. The waiting room is calm and pleasant, with welcoming staff. Andy Collis ( the audiologist) is a true gentleman. Through the combination of available technology and Andy’s expertise and attention to detail, I can now hear things I thought were lost. I can now listen to the radio and music. The birds are singing again! I have regained confidence in talking to people and in noisy situations.
Nothing is too much trouble for Andy
and his team until you are confident and happy with your new hearing aids. An annual hearing test is also offered.
If you are
Looking for a personal, professional service, I absolutely recommend them.
Routine check and test conducted in…
Routine check and test conducted in helpful and efficient manner as on previous occasions. I would like to be confident that a prompt and rapid response was available in emergency.
Recommended
Arrived on time and was seen almost immediately.Was given a very comprehensive examination with
an explanation of what the results meant. All in all I was very happy with appointment.
.
Appointment on time
Appointment on time
Audiologist very pleasant,knowledgeable and efficient.
Friendly and attentive
I have had only good experiences of the Bath branch. I would happily recommend it.
My yearly hearing MOT
My visit was very relaxed and reassuring. Everything was explained very clearly and my problems were addressed and sorted.
Reminders were helpful.
The audiologist was very attentive and…
The audiologist was very attentive and thorough and eager to work with you to give the best result.
Thorough…
Everything was explained to me thoroughly looking at my health much more broadly than just my immediate hearing issues. The results of each test were shared. Trialling hearing aids illustrated how a hearing aid will help me dramatically. The NHS route and options were presented to me alongside what is possible currently privately.
Exceptional care
My hearing examination was very thorough and the gentleman exceptionally caring and helpful.
The receptionist was also very friendly and welcoming.
I have been very happy with members of…
I have been very happy with members of staff since joining them as a customer. They are attentive, helpful, with empathy and kindness and answer all of my questions during my visits.
Andy the audiologist was extremely…
Andy the audiologist was extremely knowledgeable and he explained the tests.l was very happy with my experience
Andrew was thorough in his examination…
Andrew was thorough in his examination giving clear explanations at each stage.
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