Hennah Haywood Law Reviews 

124
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for explaining complex legal terms clearly and making property purchases much smoother and less stressful. Consumers note that correspondence is exceptionally prompt, and team members remain readily available to answer any questions throughout the transaction. People highlight that everything is handled efficiently, giving them complete confidence from start to finish. Some reviewers were not happy with the communication, mentioning that emails went unanswered and property transactions experienced frustrating delays. A few people also felt that the firm lacked transparency and responsiveness when trying to address problems during the process.

What people talk about most

Service

Clients share positive opinions on service, highlighting a seamless and reassuring property purchase and... See more

Staff

Customers had positive experiences with staff, highlighting their professional, efficient, and supportive... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that team members are always... See more

Response time

Consumers find response times to be prompt, helpful, and efficient. Reviewers consistently report that... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Hennah Haywood law excellent. Especially Barwaqo Osman. She always answered the phone. Every action was done with speed. Super friendly & helped calmed me down through a stressful time moving... See more

Rated 5 out of 5 stars

The whole team of Hennah Haywood Law were exceptionally professional and explained all matters plainly in words that could be easily understood as opposed to legal jargon. We dealt with 3 members of... See more

Rated 5 out of 5 stars

We had to urgently get a mortgage and move house before our eviction date and HH Law did everything they could to help us. It was very stressful and was very close in the end, but Alice B, Jessica and... See more

Rated 5 out of 5 stars

Amy was fabulous throughout the whole process. She kept us well informed of everything. She remained professional and chased everything up in a timely manner to complete our purchase well before the... See more


Company details

  1. Law Firm
  2. Conveyancer
  3. Lawyer
  4. Legal Services
  5. Real Estate Attorney

Written by the company

Hennah Haywood Law pride themselves on being an approachable practice providing legal services in England and Wales. The firm’s historical roots date back to 1887, and we have evolved throughout the years to form the practice that we are today. We understand every case is different and are committed to providing accessible legal services, whatever your situation may be. We know that everyone will need access to legal advice during their lifetime and are on hand to support and understand your individual needs. Our eight specialisms include: Police Claims, Clinical Negligence, Wills and Probate, Property Transactions, Landlord and Tenant Law, Personal Injury, Historical Abuse and Criminal.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

124 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(124)

116 reviews in the last 12 months

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Rated 1 out of 5 stars

I strongly advise against using HH Law


I strongly advise against using HH Law. They handled our flat purchase and only informed us 12 weeks into the process—when all paperwork was well underway—that they were unable to proceed with our case. This should have been identified at the outset, and their failure to do so left us in an incredibly difficult situation.

As a result of their incompetence, we were left homeless for six weeks, forced to pay thousands in hotel fees. To make matters worse, we received no reimbursement for the time or money lost due to their errors.

Their lack of professionalism and accountability is shocking. If you’re looking for reliable solicitors, I’d strongly recommend staying away from HH Law. They’re utterly useless and caused us immense stress and financial strain.

2 December 2024
Unprompted review
Rated 2 out of 5 stars

Not recommended

I wasn’t happy with the service, you would send an email have a response and no answer to your question, it was delayed weeks where they said the other side’s solicitor had not send information however they did and I was included within some emails as this happened more than once, almost at completion they identified that there was a grant on the property I was purchasing which I assume was missed at the searches and enquiries stage I am still unsure as they did not explain, the portal had great potential however it was not utilised. What was a straight forward purchase with no chain took 4months 4 days. Poor communication and they said I would be refunded £150 for a fraud service that was added to my final bill that I did not ask for I have yet to be refunded. I ensured all documents were completed and I even hand delivered signed paperwork to the office. The receptionist’s were very polite and professional in why I have given them 2 stars review. Their office is also conveniently located off the m4 however the process was slow, poor communication, missed information causing delays and poor use of their customer portal. Would not recommend and if I think of further challenges I had I will update this post.

23 October 2024
Unprompted review
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