Hertz Reviews 

I have been in the President's Club for several years now, and every single time I fly into Philadelphia International Airport, no matter what day, no matter what time, Hertz either has no vehicles available or none within my chosen category. Even when I reserve a specific vehicle, with the understanding that it will be there ( such as a Volvo XC60 ) there is never a vehicle ready despite being on "the board."
More often than not, I am given a much larger vehicle than desired, and charged a higher amount. They should give a better vehicle at the price I was quoted.
Also the last time I rented out of PHL In May, 2026 I was charged over $189 for an EZ Pass I did not request, nor did I open the EZ Pass on the windshield. It was my intention to pay cash for tolls, but instead was charged $189 for what amounted to about $18 in tolls ( the toll booth operator would not accept my cash as apparently the EZ Pass which was still in the box on the windshield was active).
I have flown into several other airports such as LAX and never run into the difficulties I have at PHL, otherwise this would be a 1 star review.

I was overcharged for extending my rental double what my contract said and my deposit still has not been refunded

When my flight landed, I grabbed my luggage and headed to the Hertz Rental Car Counter. While a Gold member, I wanted to add my daughter to the reservation per the website instructions. After a wait I was told she would need to be present even though I had a copy of her DL and Insurance. This was disappointing! In this day of technology, couldn't you send her the contract through your system or docusign? Per your staff, there was no Hertz counter within an hour of my destination.

I proceeded to the Gold lanes and picked a car, loaded my luggage and attempted to exit. They told me (and several others) that there was an issue with the rental which required a return to the counter. I drove back, parked and headed to the counter - which of course had a line.

Once there was a customer service person available, I explained I was turned back. She was unable to find an issue. She called for some assistance and eventually printed my contract and told me to try again. I was eventually able to leave.

Also, I am shocked at how many TAXES and FEES are associated with the rental. While I used to be Hertz loyal, I now often rent from other agencies including Sixt. You make it challenging to be loyal. It seems there are always issues forcing me to return to the counter and that the fees often double the cost is sick!

I never respond to these requests so wondering if anyone actually reads and takes an action. Let me know!

when i got the car gas was not full. i was not going back to adjust since other occasions took care of on checkin.(30 year hertzuser)
i went ahead and filled car drove 50 mi.
6 gallons!
i told check in girl not full and she said it was only 87% full on contract and i only had tofill to that point!!
i explained i had no way to determine that and that i had been credited in the past. she refused and i asked to speak to supervisor. she called and reluctively gave credit.
since when do u let cars out not full when u require them to be filled on return?
i do expect reply!

does not pay roadside bills, has been a year now.

Efficient process to pick up cars and return cars. Cars are clean.

The staff at Horton Ave Lynbrook Hertz work cohesively to ensure customers are satisfied with the process. They are like well oiled machines, making the rental experience smooth, consistent and reliable.

i booked through American express and i was told that my spouse can drive the car but in the hertz center they asked me to pay extra 30$ each day for my spouse to drive . also i had presidential circle and automatic upgrade but they didnt honor it and told me its not reflecting in their system.

Car was clean and the rental was at the airport which was nice

$300 for a scratch on a wheel hub plus $60 for admin fee is ridicules. Any other Hertz outlet considered this normal wear and tear — not in Germany.
L

Presidential Circle member for 20 years and not a single dent on rental ever.

Hertz has taken the use of your email and mobile number to an insane level of pestering and bothering. From non stop marketing emails and texts to “check in” messages starting a week before a rental to a barrage of follow up surveys I’m getting pestered.to.death by hertz. I have three rentals coming up the next two weeks and it’s such a nuisance to hear from them so much. Why would they do that? Who thinks bothering your best/most loyal customers is a good approach? I run a multi million dollar company I don’t need multiple reminders about a car rental. Just.stop. And you have to opt out every time you make a rental reservation or you’ll be pestered some more.

The professionalism and knowledge of the staff.

It was really nice to have the car we reserved ready for us and ready to go! It was a very easy pick up process and drop off process.

Very easy to rent, pick and return the vehicle.

There is always a great variety of vehicles available to choose from. Customers service is always great.

Great customer service from Ty in the Mentor location.

Brian and Shai are good, hardworking men. They made sure my vehicle was available and ready by the time I arrived for pickup.

Picked up vehicle at Brookfield Place in Toronto. The agent made me insert my credit card twice, even though it had showed ‘Approved’ the first time. I was charged the prepayment fee ($350) and final charge ($220) twice, and only one of the prepayments have been released back to my card. Hertz agents refuse to help me resolve this. I will have to file a fraud case with my credit card and will never rent from Hertz again.

This has been a total disaster. I am an expat moving to the US from Canada and working through International Auto Source for a permanent vehicle. They had arranged the rental with Hertz and from the overcharges, charges to the wrong credit card, threats to repossess the vehicle and additional fees, this has been an unmitigated disaster.