I bought a Hershesons curling wand from their concession inside Selfridges London, used it exactly once, and the blue outer plastic casing completely split open. This is a clear manufacturing tension... See more
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We ordered a French Shellac at their Belgravia store. It took the lady more than 2 hours to complete (we were promised 1.5h), it was over priced and they could not deliver a standard French Shellac. S... See more
Company replied
Well this isn't a review but I can't find a customer service number for Hershesons so thought doing this would 'get me thru' & provide the info I'm looking for. Regarding the very mixed reviews for th... See more
Company replied
I emailed customer services yesterday regarding my order for their Wavemaker which I placed on line Monday morning. I finally received a response this morning Wednesday informing me that they are havi... See more
Company details
Written by the company
We’re a straight-talking hair brand on a mission to make getting Great Hair simple, easy and fun–no matter who you are. We rip up the rulebook and whistleblow on jargon. Then create game-changing spaces and pioneering products that transform your hair routine for life. We’re not just another hair brand. We’re a whole new beauty movement.
Contact info
29 Berners Street, W1T 3LR, London, United Kingdom
- 02074341747
- support@hershesons.com
- www.hershesons.com
2.0
Poor
125 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 2 weeks
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Online order not delivered.
I ordered a product on 25/06 on the Hershesons website. Tracking it, I can see that it had been delivered but I have not received it. I wrote to the support email desk a week ago, no response. I called their phone number this morning, Louise advised that I should email the support desk and I explained that I had already done so. She said there's nothing she can do and said goodbye. Order #42600
5 July 2021
Unprompted review
Reply from hershesons.com
Hi Graham,
Thank you for taking the time to leave a review about your experience.
I apologise that it’s taken us a while to respond to this review - we have only just had access from Trustpilot.
Although we aren’t responsible for delivery once the products leave our warehouse, I can see that you had further correspondence with our customer support manager, whereby a replacement order was arranged and successfully delivered.
Hershesons x
Almost Everything Cream - Don't Waste Your Money…
I bought Almost Everything Cream thinking this was the answer to my hair problems! It didn't work so I wrote and asked for my money back. I was told that only unopened products could receive a refund and when i pointed out that it was difficult to know if a product would work without trying it i got to a brick wall. Since i bought two boxes i was "allowed" to return one for a refund and although they received it on 1st March I have not received any refund yet and am told: "Your return will be processed through our shipping department so this has been added to the returns queue once inspected this will then be automatically refunded".
Don't ever buy anything from this company since their work ethic is nil and they are hiding behind Covid as an excuse for appalling service. Customer Service it is not!
16 March 2021
Unprompted review
Reply from hershesons.com
Hi Pauline,
Thank you for taking the time to leave a review about your experience.
I apologise that it’s taken us a while to respond to this review - we have only just had access from Trustpilot.
Please note that Hershesons, like most other brands, don’t offer a money-back guarantee. Our requirements for returns are outlined in our refund policy on our website which you were sent.
Once we receive a return, we have up to 14 days to issue the refund and I can see that your refund was successfully processed.
Hershesons x
If I could give negative stars
If I could give negative stars, I would!
I returned a product because it didn’t meet my expectations and received a notification of a refund but haven’t received the actual money back.
Chasing the customer service for a month now without any response from them. I will have to deal with this issue via my bank.
Very disappointing. Will never buy from them again!
20 August 2020
Unprompted review
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