Dresses are lovely & great quality however the returns system is disgusting…£15!? I don’t know how Hello Molly get away with charging this price, basically don’t return anything. I ordered a few dress... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered a few items in the sale, kept some and arranged a return for the others. I had already checked the returns policy, having been stung by another brand recently, so I had committed to accept... See more
Company replied
Winnie with Hello Molly was super helpful in getting my requests taken care of. Their customer service team was very responsive whenever I had questions or concerns. I did make a return in which Winni... See more
Company replied
I had an expired credit and was unaware of the policy, so I contacted customer care to better understand what happened. Tanya immediately stepped in and rectified the issue with such kindness and ca... See more
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Company details
Written by the company
Hello Molly Fashion is a leading online fashion boutique, featuring creative and inspiring women's clothing full of the latest fashions and accessories.
Contact info
Sydney, Australia
- +1 (818) 900-7796
- info@hellomolly.com
- www.hellomolly.com
3.9
Great
4K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shocking quality
I bought my daughter the enhanced lily gingham halter mini dress blue. £90.95. Quality was absolutely shocking, I’ve had better off Temu. It looked horrendous on, had extra material at the front. The worst thing, when I went to return, it’s cost me £15 to send back and get a refund. No other option. Shocking website, shocking quality, will never purchase from this site again!!!!!!!!!!
29 April 2026
Unprompted review
Reply from Hello Molly
Hi Samantha, thank you for taking the time to share your feedback. We're very sorry you weren't satisfied with your recent purchase and we completely understand your concern regarding the return fee.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless and cover the full cost of the return journey to our warehouse. If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it and waive/cancel the return fee on our end of our return label service.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
This website is an absolute SCAM
This website is an absolute SCAM! Don't buy anything. The dresses are £80, a cheap material, out of shape, thread everywhere. I was charged for a refund, recieved £60 back. DO NOT USE. I am normally careful, disappointed I didn't read the reviews, any good reviews have to be fakes.
1 May 2026
Unprompted review
Reply from Hello Molly
Hi Sarah, thank you for taking the time to share your feedback. We're very sorry you weren't satisfied with your recent purchase and we completely understand your concern regarding the return fee.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless and cover the full cost of the return journey to our warehouse. If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it and waive/cancel the return fee on our end of our return label service.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
Customer Care Specialist Lisa
I had a wonderful experience with one of the Customer Care Specialists at Hello Molly! Lisa was extremely prompt in replying to my questions on a return I had to make. Lisa was also kind and understanding to my situation regarding a bridesmaid dress return. Overall, Lisa made the experience extremely smooth!
14 May 2026
Unprompted review
Reply from Hello Molly
Hi Maddie! What can we say about this other than a huge thank you! Your positive words about Lisa's assistance to your query means a great deal to us. We are super happy to hear about your experience. Our team are always willing to help in any way they can and we thank you for shopping with us! :) xo
Tanya and Anna .....Amazing customer service
A big shout out to Tanya also Anna .........I received the best customer service and response from these two lovely women. I have never received such great customer service from any other online company.I can definitely recommend shopping with Hello Molly . There dresses are beautiful quality.
Carol
5 May 2026
Unprompted review
Reply from Hello Molly
Carol! What a beautiful review; thank you so much for sharing about Tanya and Anna's assistance. We're delighted to hear that it was a great experience! We appreciate you and thank you for your support of our brand! :) xo
Unfortunately I have been stung in the…
Unfortunately I have been stung in the same manner as most other reviews. First time order, really terrible product item. As others have said the quality from Shein is better. People think they are ordering from a premium website (with premium prices) and it truly is not this. Then the £15 return fee, this is not standard practice in the UK at all but they are obviously aware their products are such poor quality that returns are inevitable and they need to keep the lights on some how
15 May 2026
Unprompted review
Reply from Hello Molly
Hi Ferne, thank you for taking the time to share your feedback. We're very sorry you weren't satisfied with your recent purchase and we completely understand your concern regarding the return fee.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless and cover the full cost of the return journey to our warehouse. If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it and waive/cancel the return fee on our end of our return label service.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
I ordered a dress from HM and it was…
I ordered a dress from HM and it was gorgeous but unfortunately arrived damaged, I was so impressed with the customer service I received from Tanya. I emailed HM stating the damage and she responded within 24 hours with some great options to make it right! I will definitely be a return customer.
13 May 2026
Unprompted review
Reply from Hello Molly
Hi Kit! Thank you so much for letting us know of your recent customer service experience with Tanya! We're so happy that she was able to help turn the situation around, despite receiving a faulty item which we apologise for! Thank you for shopping with us and feel free to reach out whenever you need assistance :) xo
€25 returns and incredibly creased
Ordered two dresses, love one of them but returned the other. €25 for returns is scandalous when the dress costs €160 and €10 for quick shipping as I have an event. My main issue is both the dresses arrived extremely creased and I’m now forking over another €30 to get it steamed before I can wear it making the overall cost of the dress too much. Makes me think they’ve been sitting in bags for months on end. The quality is good and seems durable which I would hope with the price being what it is.
14 May 2026
Unprompted review
Reply from Hello Molly
Hi Jessica! Your feedback is sincerely important to us. Although we undergo quality inspections to ensure that the items are picked and packed in good condition, please note that wrinkling can be expected, especially when the items are in transit.
To best care for your new Hello Molly purchase, you can follow the care label instructions. However, we are very appreciative for your input but also apologetic that the items did not meet your expectations and for any inconvenices this may have caused.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless. If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it and waive/cancel the return fee on our end of our return label service.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your feedback is really valuable to us! We apologise once again.
If there is anything else we can help you with, please let us know. xo
Tanya was such a great help!
Tanya was such a great help!! So kind and sweet 10/10 !!
12 May 2026
Unprompted review
Reply from Hello Molly
You're kind and sweet, Madison! Thank you so much for your feedback about Tanya's service. So happy to hear it! :) xo
Great customer service
Brilliant customer service , l had to return 3 dresses and was worried because it was such a lot of money but they responded quickly and Tanya was super helpful .
The dresses were lovely , l just ordered lots so l could find the perfect one
14 May 2026
Unprompted review
Reply from Hello Molly
That's wonderful to hear, Claire! Thank you so much for your review. We're pleased to hear about Tanya's quick assistance to your enquiry. We appreciate you as a customer and feel free to be in touch if you need anything else! :) xo
I wasn’t happy with my purchase and had…
I wasn’t happy with my purchase and had reached out to customer service for some assistance with my return. Lisa was excellent and showed amazing customer service! It made what was a disappointing purchase much more pleasant and easy to resolve.
14 May 2026
Unprompted review
Reply from Hello Molly
Hi Emma! We're delighted that Lisa was able to turn your experience around! Thank you for reaching out to our team where we are here for you to ensure that you are looked after :) xo
Tanya was amazing!
Tanya was amazing! My dress ended up being faulty (which is the first time out of the many times I’ve ordered from here) and she was so so helpful and positive. She was great!
13 May 2026
Unprompted review
Reply from Hello Molly
Aww, you are amazing Sydney! Thank you for your kind review about Tanya; it's greatly appreciated! We're here to help with anything you need :) xo
Reply from Hello Molly
Thank you Jennifer! We're happy to hear it; thanks so much for the feedback! If you need assistance with anything else at all, feel free to reach out at any time :) xo
Lovely dresses and lovely team
I ordered a few dresses and they were all gorgeous, not exactly what I was looking for, but really good quality, gorgeous dresses. I made a return and had a few issues with the courier (not Hello Molly's fault) on getting the dresses sent back, but Lisa from customer care was amazing and so helpful. I'd definitely recommend and use again in the future
12 April 2026
Unprompted review
Reply from Hello Molly
A lovely review from you, Ella! We're so happy that you were pleased with Lisa's service. Thank you for shopping with us! :) xo
Winnie was really helpful...
Winnie was really helpful with assisting me with a faulty order and I was given a full refund. Thanks Winnie :)
13 May 2026
Unprompted review
Reply from Hello Molly
Thank you Maissie! We're glad to hear of Winnie's assistance to your query. Thank you for sharing! :) xo
tanya was very helpful in my return…
tanya was very helpful in my return process
13 May 2026
Unprompted review
Reply from Hello Molly
Thank you so much, Michelle! We're delighted to hear of Tanya's help with your return. Thank you for shopping with us! :) xo
Steph, Customer Care Specialist
This was my first time shopping with Hello Molly and was unaware with the return policy. I had emailed the team and Steph was the one who helped with my request. She was extremely sweet and very understanding!! So shoutout Steph! On top of that, I love the dress that I had bought and love the quality of it! Will definitely be buying from here again! :)
12 May 2026
Unprompted review
Reply from Hello Molly
That's amazing, Caitlyn! We're so pleased to hear about Steph's support to your query. Thank you for taking the time to share your feedback and we look forward to having you shop with us again! :) xo
Steph The Customer Care Specialist was…
Steph The Customer Care Specialist was absolutely amazingly helpful!! Great customer service and great prompt responsiveness! Will shop here again!
12 May 2026
Unprompted review
Reply from Hello Molly
We're very appreciative of your review, Jess! Thank you so much for sharing; it means a lot! Great to hear about Steph's helpful assistance. We look forward to having you shop with us again! :) xo
TERRIBLE dress quality
TERRIBLE dress quality , for the price I was extremely disappointed ! The dress I ordered came a different shade of colour to the photograph and also the quality was so poor it was like a table cloth! I returned it immediately to be charged a £15 fee which is taken off my refund!!!! Never shopping from here again. Disgusted
12 May 2026
Unprompted review
Reply from Hello Molly
Hi Lovely, thank you for taking the time to share your feedback. We're very sorry you weren't satisfied with your recent purchase and we completely understand your concern regarding the return fee.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless. If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it and waive/cancel the return fee on our end of our return label service.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
Sizing all over the show and returns cost £15?!
While The dresses look lovely the quality varies drastically. One dress was a perfect fit but i didnt like the style, so i returned and ordered another. The next wouldnt even do up despite being the same size on the label and the fabric was almost so thin you could see through it.
The returns system is outragious. Charging for what is essentially an exchange to store credit originally £5 to swap dresses and then when i wanted a refund because their sizing isnt accurate it's £15 for a return. I've just wasted £20 on dresses i dont own and its absurd. If you're having an issue with returns being worn, do something like house of CB with the ribbon on the length of the dress like a loop.
12 May 2026
Unprompted review
Reply from Hello Molly
Hi Annina, thank you for taking the time to share your shopping experience with us. We completely understand your concern regarding the return fee.
If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it and waive/cancel the return fee on our end of our return label service.
However, if you have already sent back your recent order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
£15 RETURN FEE!!!!!
£15 RETURN FEE!!!!!,
Have to print own label!!!
No qr code.
I shop online a lot and not once have I ever seen this outrageous return fee !!!!!!
Too much hassle.
1 May 2026
Unprompted review
Reply from Hello Molly
Hi Cheryl, thank you for taking the time to share your shopping experience with us. We completely understand your concern regarding the return fee.
We apologise that we don't have a QR code method for our UK returns at this stage. However, we are here to assist in the best possible way to ensure that the process is easy and smooth.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless. If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it and waive/cancel the return fee on our end of our return label service.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
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