The provider I met with was great! Klaritys care policies, not so great. An individual in their 50’s with years of consistent controlled medication treatment for ADHD should not be asked to take p... See more
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Review summary
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Reviews shaping this summary
Unlike many psychiatric visits, Rami was willing to talk for a while, he didn't behave strangely, and he really listened to me. He was much more careful about the decision to prescribe medication than... See more
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With Dr. James Valinoti Absolutely incredible first visit. He was patient, inquisitive, made me feel welcome, had an ability to transcend typical video barriers to make me feel like I was in his o... See more
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Laurie was very on-task, efficient, and seemed to know what she was doing very well. We covered a lot of ground in a short period. Listened intently, gently steered, put the big picture together a... See more
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Company details
Written by the company
Klarity Health is a highly trusted healthcare platform by both patients and healthcare providers. Klarity Health provides low-cost, worry-free telehealth services for weight loss, mental health, primary care, therapy, and 200+ conditions. Klarity Health is rated highly by patients - 4.96 on Review.io and 4.5 on Trustpilot across the US. Check out www.helloklarity.com to learn more. Klarity Health has been focused on a single mission: connecting patients with personalized and accessible healthcare services through our online marketplace. Founded 4 years ago, we have facilitated over 350,000 telehealth visits and are trusted by 80,000+ patients and 500+ medical specialists. Whether you're seeking weight management, primary care, mental health support, or counseling and therapy, Klarity Health is your trusted marketplace for health and well-being. At Klarity Health, we prioritize your well-being with safe and high-quality practices and affordable healthcare. Our technology connects you to a diverse network of board-certified healthcare providers, ensuring personalized and attentive care. Klarity makes healthcare accessible, transparent, and stress-free, providing top-notch care you can trust.
Contact info
370 Convention Way, 94063, Redwood City, United States
- (866)391-3314
- support@helloklarity.com
- www.helloklarity.com
4.0
Great
541 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Professional
Professional, courteous and on it! Couldn't be more happy with Dr. Mahi and how she understood my situation and dealing with everything so promptly. 6 stars!
12 May 2026
Unprompted review
Reply from Klarity Health
Six stars — we love to hear it, Scott! Thank you so much for your wonderful review. It's truly heartwarming to know that Dr. Mahi made such a positive impact on your care experience. Her dedication to understanding each patient's unique situation is exactly what we strive for at Klarity, and we're so glad she could be there for you. If there's ever anything more we can do to support you, please reach out through your patient portal or at patientsupport@helloklarity.com. We're grateful to have you as part of the Klarity community!
Beware Karity.....Don't do it
After making an appointment &filling out the necessary paperwork on the website the doctor Maykelyn Felipe never replied to anything on the portal, missed the appointment, and had a bogus phone number so we couldn't even call her to see if we could reschedule. When asking for a refund, Klarity informed us that they could not refund anything because it was up to the doctor who didn't show up and had a bogus phone number. Beware this company, if something goes wrong there is no recourse & they simply don't care.
11 May 2026
Unprompted review
Reply from Klarity Health
We're truly sorry to hear about your experience, and please know this is not the standard of care Klarity strives to provide. A missed appointment with no way to reach your provider — and then feeling unheard when you sought a resolution — is deeply frustrating, and we completely understand why you're upset. While providers on our platform make independent clinical decisions and manage their own availability, we take the overall patient experience seriously, and what you've described falls far short of what our patients deserve. We'd genuinely like to help make this right. Please reach out to us through your patient portal or email us at patientsupport@helloklarity.com so our team can review your specific situation and work toward a fair outcome. You deserve better, and we're committed to being here for you.
Great experience all around
Great experience all around, thank you Dr Rose!
6 May 2026
Unprompted review
Reply from Klarity Health
Hi B Felder, thank you so much for sharing this! We love hearing when our patients have a great experience — it truly makes our day. Dr. Rose is a wonderful clinician, and your kind words will mean so much to her. At Klarity, our mission is to connect patients with dedicated, compassionate providers, and feedback like yours reminds us why this work matters. If you ever need anything along the way, we're always here — reach out through your patient portal or email us at patientsupport@helloklarity.com. Wishing you all the best on your care journey!
Alexa Gladstone is a truly caring health practitioner
Alexa Gladstone exceeded my expectations for my appointment. I went into this after cancelling two appts and didn’t know what to expect. I’m not used to things working out for me. This really is one time everything did workout. Even after running into trouble with the pharmacy Alexa did everything she could to make sure I got the medication I needed. I’d recommend Alexa and Klarity to anyone.
5 May 2026
Unprompted review
Reply from Klarity Health
Thank you so much, Ryan. We're really glad to hear Alexa made you feel cared for and supported, especially after the uncertainty going into your appointment and the pharmacy trouble afterward. Going the extra mile to help patients get the care they need is exactly what we hope for on our platform. We truly appreciate you taking the time to share this, and if you ever need anything, you can always reach us through your patient portal or at patientsupport@helloklarity.com.
FINALLY
I have tried for years to find a therapist I felt safe talking to. Morgan not only listened but she has a plan and it's already helping me immensely. The office assistant Jenna is so kind. I would definitely recommend connecting with a provider with the Klarity app. It was simple to book and they handle the insurance process.
15 April 2026
Unprompted review
Reply from Klarity Health
Thank you for sharing this, Cameron. We're so glad to hear you found a provider you feel safe talking to and that Morgan's approach is already helping. It also means a lot to hear Jenna and the booking and insurance experience made things feel simple and supportive. Feedback like this reminds us why we do what we do. If you ever need anything, don't hesitate to reach out through your patient portal or at patientsupport@helloklarity.com.
They were Unable to help me and still…
They were Unable to help me and still charged me and fought refunding me every step of the way. The doctor told me i would be refunded as he was unable to provide a service for me. Customer service was extremely difficult and know they didn't provide me any service yet wouldn't refund me.
27 March 2026
Unprompted review
Reply from Klarity Health
Hi Eric, thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've encountered — being charged when you expected a refund is an incredibly stressful situation, and we understand how upsetting this must be.
We want to acknowledge that our providers are independent clinicians who make their own medical and clinical decisions. That said, we take billing concerns and refund disputes very seriously, and this experience is not the standard we hold ourselves to.
We'd like to look into this right away. Please reach out to our support team directly through your patient portal or by emailing us at patientsupport@helloklarity.com so we can review the details of your account and work toward a fair resolution as quickly as possible.
We're committed to making this right for you, and we appreciate you bringing this to our attention.
I needed medication other than what I…
I needed medication other than what I was given and wrote a note to the provider beforehand. I think the company sees patients knowing they are unwilling to assist.
30 April 2026
Unprompted review
Reply from Klarity Health
Thank you for sharing your experience. We understand how frustrating it can be when treatment expectations aren't met, especially regarding medication. While providers on our platform make independent clinical decisions based on their professional assessment, we take feedback like this very seriously and want to help resolve this as quickly as possible. Please reach out to our team directly at patientsupport@helloklarity.com or through your patient portal so we can look into your specific situation and support you.
Non responsive
Dr was great but the pharmacists needed clarification. Asked him to call them at 763-754-6409. They just needed to confirm and they would release my script. One simple question. He won’t call so I can’t get my pills.
1 May 2026
Unprompted review
Reply from Klarity Health
S. Pollard, we're truly sorry to hear about your experience. We understand how frustrating it is when you can't get your medication because a simple question needs clarification, and that's not the experience we want for our patients. While providers on our platform make independent clinical decisions, we take this very seriously and want to help resolve this as quickly as possible. Please reach out to us directly at patientsupport@helloklarity.com or through your patient portal so we can look into this immediately and work toward a resolution.
It was great at first but I’m still…
It was great at first but I’m still waiting on her to put the RX in
30 April 2026
Unprompted review
Reply from Klarity Health
Thank you for sharing your experience, Brittany. We're glad things were great at first, but we understand your frustration with the delay on your prescription. We're always working to improve, and we want to ensure you get what you need without unnecessary waiting. If you need assistance getting this resolved quickly, please don't hesitate to reach out at patientsupport@helloklarity.com or via your patient portal.
My provider was caring
My provider was caring, knowledgeable and helpful as I am trying to make through a very dark time in my life.
30 April 2026
Unprompted review
Reply from Klarity Health
Thank you so much, Angie! We're really glad to hear that your provider has been caring, knowledgeable, and helpful during such a difficult time. Our goal is to make quality mental healthcare accessible and supportive when you need it most, and your feedback means a lot to our team. If you ever need anything, we're here for you — reach us at patientsupport@helloklarity.com or through your patient portal.
Ana Polanco with Klarity was amazing
I’m very excited that I got to meet with Ana Polanco with Klarity she was amazing. Very kind and professional. She did not make me feel insignificant or judged at all. I’m very excited to be able to meet with her every month.
30 April 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience, Rebecca! We're truly delighted to hear that your visit with your provider at Klarity left you feeling so uplifted and supported. Feeling respected, welcomed, and free from judgment is exactly what we believe every patient deserves — and it's wonderful to know that's what you experienced.
We're so glad you're excited about your ongoing care and look forward to continuing to be a part of your health journey each month.
If you ever need anything between visits, our team is always here to help. You can reach us at patientsupport@helloklarity.com or through your patient portal. Wishing you all the best!
Debra Zimmer is a wealth of knowledge
Debra Zimmer is a wealth of knowledge! Combined with her compassion and friendly demeanor, I'll definitely be back!
29 April 2026
Unprompted review
Reply from Klarity Health
Thank you so much, Joel! We're thrilled to hear that your experience with Debra has been so positive. Her wealth of knowledge, compassion, and friendly demeanor are exactly what we strive for on our platform. Our goal is to make quality mental healthcare accessible, and feedback like yours truly means a lot to our team. If you ever need anything, please feel free to reach out through your patient portal or at patientsupport@helloklarity.com.
Amazing amazing
Amazing amazing. They actually listen and care about what you have to say. They genuinely make you feel heard and respected
29 April 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing this, Tawny! Hearing that you felt genuinely listened to and respected means a great deal to us — that kind of care is exactly what Klarity is built around. We're so glad your experience reflected that. If you ever need anything going forward, don't hesitate to reach out through your patient portal or at patientsupport@helloklarity.com. We're always here for you!
Very helpful
Very helpful, pleasant reassuring and got the answes i needed and prescriptions.and help talking out problems. Thank you again.
3 February 2026
Unprompted review
Reply from Klarity Health
Thank you for sharing this. We're so glad to hear your experience felt helpful, reassuring, and supportive. Making quality mental healthcare accessible and compassionate is exactly what we aim for, and feedback like this means a lot to our team. If you ever need anything in the future, please reach out through your patient portal or at patientsupport@helloklarity.com.
$133 for nothing. Rip off.
I had an appointment with Alexandria on Tuesday for medication for anxiety. She told me she could call in my refill of lorazepam. I had been out of medicine since the Sunday before. No refill was called in. I spent $133 for 5 minutes with her and no refill she had promised. Luckily I found a real psychiatrist that could help me with my anxiety meds. I think I deserve a refund. I contacted her through the chat line about it and she said she called it in to CVS pharmacy, but she didn't.
21 April 2026
Unprompted review
Reply from Klarity Health
Kelly, we're truly sorry to hear about this experience. What you described — feeling charged for a very short visit and not receiving the follow-up support you expected — is not the experience we want for patients using Klarity. Providers on our platform make independent clinical decisions, but we take feedback like this seriously and want to look into it with you directly. Please reach out through your patient portal or email us at patientsupport@helloklarity.com so our team can review this privately and work toward a resolution as quickly as possible.
I was impressed that my NP spent an…
I was impressed that my NP spent an entire hour with me asking questions about my daily life, my summary of life from early childhood, and my overall health in order to ensure the best treatment for my struggles with insomnia!
3 April 2026
Unprompted review
Reply from Klarity Health
Thank you so much, Jen. We're really glad to hear your provider took the time to understand your history, daily life, and overall health so thoughtfully. That kind of thorough, patient-centered care is exactly what we want every Klarity patient to experience. If you ever need anything, you can always reach us through your patient portal or at patientsupport@helloklarity.com.
Horrible experience
Horrible experience. I needed medication I have been taking for 10 years. I usually saw my provider once a year. My healthcare provider retired. I thought this would be quicker as getting into another provider at the practice was a while.
The first appointment I made with Klarity the provider sent me a message saying they were not available at the arranged time. Then Klarity charged me for a missed appointment fee (for an appointment I didn't have) of $150. They refused to reimburse putting blame on the provider, who also wouldn't reimburse. Second appointment I accidentally hit cancel then reached out and rebooked it immediately with the provider. Another $150 cancelation fee. The provider was going to charge me through headway $450 insurance rate or $200 out of pocket. I chose $200 out of pocket. Talked with the provider for 2 minutes. She told me I needed to see her 3 times before she could prescribe my medicine I'd been taking for 10 years without issue. So minimum $900 physician assistance fees to get a 2 minute meeting and a 30 day supply of medicine that cost me out of pocket $10 a pill. And I pay $10,000 a year for medical insurance. It took me a day on the phone trying to resolve this and its still not resolved. I went back to my old providers group. Complete scam.
21 April 2026
Unprompted review
Reply from Klarity Health
We're truly sorry to read this, and we understand how frustrating this experience has been. Billing matters — including missed-appointment and cancellation fees, as well as how insurance benefits apply to patient responsibility — can be confusing and stressful when they don't go as expected, and we want to help you get clarity and a fair resolution. While our platform does have standard policies that providers and patients agree to, we also know that real situations don't always fit neatly into those policies, and that's exactly when our team should step in.
To protect your privacy and review the specifics of your account, please reach us through your patient portal. A senior member of our patient support team will personally look into your case.
Your time, your trust, and your continuity of care all matter to us, and we're committed to doing better here.
I felt heard and cared for with…
I felt heard and cared for with compassion.
16 April 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience, Tricia! We're moved to hear that you felt heard and cared for with compassion — that is exactly the kind of connection we work hard to foster at Klarity. Your well-being matters deeply to us, and we're grateful you trusted us with your care. If you ever need anything, please don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're always here for you!
Total Waste of Time—Providers Are…
Total Waste of Time—Providers Are Completely Unqualified for SWSD
Rating: ⭐☆☆☆☆
I am beyond frustrated with my experience at Klarity.com. This platform is frequently recommended for treating Shift Work Sleep Disorder (SWSD), yet it was painfully clear from the moment the appointment started that my Nurse Practitioner had no idea what they were doing.
An assessment for a specific medical condition requires a provider who actually understands the diagnostic criteria. My NP,Nicole Diaz didn't even know the basic questions to ask to assess for SWSD. I ended up feeling like I was the one educating the "professional" I paid to see. It is incredibly discouraging to seek help for a condition that impacts your daily life, only to be met with such a profound lack of clinical competence.
Reasons to avoid this company:
Incompetent Staff: They claim to specialize in certain areas but assign providers who lack the most basic knowledge of those conditions.
Zero Value: I feel completely ripped off. I paid a premium for an "expert" consultation and received absolutely nothing of value in return.
Poor Screening: If a company is going to market itself for specific disorders, they have a responsibility to ensure their practitioners are actually trained to treat them.
Do not waste your money here. If you are looking for an actual medical assessment and professional guidance, look elsewhere. This site is a cash grab that prioritizes volume over patient care.
14 April 2026
Unprompted review
Reply from Klarity Health
Andre, we're genuinely sorry to hear about your experience, and we want you to know your concerns are taken seriously. Seeking help for a condition that affects your daily life only to feel let down by the consultation is deeply frustrating — and that experience does not reflect the standard of care we strive to provide at Klarity.
While providers on our platform make independent clinical decisions, we are committed to ensuring patients are well-matched with providers who have the relevant expertise. We take feedback like yours seriously and want to do better.
To protect your privacy and look into your specific situation, please reach out through your patient portal or email us at patientsupport@helloklarity.com — our team is ready to help. You deserve a consultation that genuinely addresses your needs, and we'd like the opportunity to make that right.
The doctor was very knowledgeable about…
The doctor was very knowledgeable about innovative treatment options that had not crossed my mind. I am delighted with his professionalism and compassion.
14 April 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing this, Simon! We're moved to hear that your doctor impressed you with their knowledge of innovative treatment options — that kind of thoughtful, forward-thinking care is exactly what we hope every patient experiences at Klarity. We're proud to connect patients with providers who are genuinely invested in their well-being, and it sounds like that connection is making a real difference for you. If you ever need anything along the way, please reach out through your patient portal or email us at patientsupport@helloklarity.com. We're rooting for your continued health journey!
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