Getsafe logo
Visit website

Getsafe Reviews 9,625

•
TrustScore 4.5 out of 5

4.7

Insurance Company
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,543 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional approach, making interactions pleasant and informative. Many people highlight the exceptional customer service, noting the quick and effective responses, and the clear explanations provided for various queries. The overall service is frequently described as smooth, efficient, and easy to use, with many appreciating the prompt resolution of their issues. However, some customers also noted issues with slow response times from support, leading to delays in resolving problems. A few other people also felt that the terms of their policies were not clearly explained during sign-up, and there was an instance of an employee being overly persistent in trying to sell additional insurance after being asked not to.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, highlighting their helpfulness, patience, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Service

Users describe positive interactions with service. Customers consistently report high-quality, informative,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and clear support... See more

User experience

People report positive experiences with the user experience. Customers frequently praise the ease of setup... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Consultation was super fast to book and also got a lot of details which helped me decide for the perfect private pension plan which adjusts to what I need. Peter explained all details to me and helped... See more

Rated 5 out of 5 stars

The conversation I had with Mehak, was great. She heard and explained the issue and the next steps to a proper resolution on details. She suggested particular action items specific to the case and ev... See more

Rated 5 out of 5 stars

I had a great experience with Daniel, he gave me precise information about the things i wanted to know. He was very patient and went through all my questions.

Rated 5 out of 5 stars

I wanted to know if there’s a policy that covers my insulin pump and even though they don’t have it, they explained very well the situation and answered all my questions

Company details

  1. Insurance Company
  2. Health Insurance Agency
  3. Home Insurance Agency
  4. Liability Insurance Company
  5. Pet Insurance Company
  6. Retirement Scheme Provider

About Getsafe

Written by the company

Insurance redefined: empowering people to protect what matters

Getsafe empowers people to take control of their futures by making informed life decisions and protecting what matters most to them.

Getsafe challenges the traditional insurance industry with its unique technological platform, driven by the vision of delivering fair, accessible and tailor-made insurance solutions – all in one app. Expanding beyond conventional insurance models, Getsafe’s portfolio includes property and casualty insurance, as well as life and health coverage. All on one connected platform. With the introduction of features like family accounts, instant claims, AI-based advisory tools, and experts on demand, Getsafe reduces complexity and paperwork with smart assistants. This enables customers to proactively manage their risks and protect their assets and health.

In 2021, Getsafe received its insurance license from Germany’s financial regulator, BaFin. Now, the company is a leading insurance brand among Gen Z and Millennials, insuring more than half a million customers. With €120 million in venture capital funding and the support of leading investors, Getsafe is on track to become Europe’s next-generation insurer.

Getsafe

Written by the company

Insurance made simple

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look