HealthyPets.com Reviews 

310
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

I ordered 4 (of the same) cat toys. 1 was delivered and I received an email stating I'll receive the other 3 when they're back in stock. The email states it typically takes 1-2 weeks to restock item... See more

Rated 2 out of 5 stars

I've ordered a hard to find OTC joint supplement for several years from healthypets.com. Their price was typically best available and I never had a problem. This time, however, an issue with expirat... See more

Rated 1 out of 5 stars

Got email confirmation of order Nov 20 2024. They didn't take the money till Dec 20. Jan 1, money was refunded and on Jan 3, they deducted it again. Still no product has been delivered. HealthyPets... See more

Rated 1 out of 5 stars

Ordered Dentees Star (chews for dogs), 2 packs. Received a box of Probiotic capsules. Ok, no problem, call and let them know, will exchange. Nope. This place is the WORST customer service experience -... See more

Company details

  1. Pet Store

About HealthyPets.com

Written by the company

*These reviews/account is not monitored*
HealthyPets.com pet supplies the the internet's best kept secret for getting your pet's over-the-counter medications and supplements at the best prices. We have huge sales and superior customer service. Any issues, give us a call, email or chat live. 800-889-9475

Contact info

1.5

Bad

TrustScore 1.5 out of 5

310 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.5

All reviews

(310)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So happy and so is my dog!

I was so happy to find my dog's favorite treats at a great, great price!!! I'm willing to pay any price for whatever he wants (true dog mom), but when you can get them at a reasonable price you can buy more! Excellent and fast service. Thank YOU!

13 August 2021
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT COMPANY ALERT!!!

do not order from here they are fraud and they will not help you at all. Sean and all of their customer service representatives are awful I’m telling you to go order at church.com or a different site do not waste your money and get scammed. They are in an ethical business and will take your money without trying to help you.

5 August 2021
Unprompted review
Rated 1 out of 5 stars

Selling items they don't even have

I purchased an item from the site in July of 21' that was said to be in stock and got an email saying they would contact me when it shipped. About 2 weeks later I got an email saying my order had been canceled but with no explanation as to why or what happened. Then the next day I got another email saying the order had been cancelled because the item I ordered had been discontinued. They offered me a discount on my next purchase but I won't give them another opportunity to waste my time.

27 July 2021
Unprompted review
Rated 1 out of 5 stars

The worst customer service

The worst customer service. I placed and paid for an order, and when I didn't receive a shipping notice, I questioned them why. the response was the item is backordered, we will let you know when it will be shipped. Since then, not a work.
Criminals.

24 July 2021
Unprompted review
Rated 1 out of 5 stars

Charged full amount, didn’t deliver

I placed an order in May, received a small partial shipment (~25%) in June although I was charged the full amount. It’s now mid-July and I’m still waiting for the rest of the product. I’ve received no correspondence from the company since early June and they’re difficult to reach. I question if I’m dealing with an honest business that’s interested in good customer service and repeat customers. Basically they took my money and didn’t deliver the product.

14 July 2021
Unprompted review
HealthyPets.com logo

Reply from HealthyPets.com

Dear JMD,

I sincerely apologize regarding the lack of communication. What I would like to do is review your order, and assist in anyway I can. Do you happen to have an Order#? I would like to check the inventory and expedite your order. If you could email me directly with your information, it would help to further assist you.

Regards,
Shaun B
Customer Service Supervisor
ShaunB@healthypets.com

Rated 5 out of 5 stars

Great product

Great product, my fur babies love them! Thanks for a product that helps keep their teeth from building up plaque. 🤗

13 July 2021
Unprompted review
Rated 2 out of 5 stars

Shipping rip off

Shipping rip off. Charged over $20 shipping for light weight products I ordered. What an inconvenience ,I had to call and point out the error wait for them to figure out what happened. THEN, they reduced the shipping to a reasonable cost. However, a respectable company would have said....we are so sorry for your inconvenience and waved the total shipping cost.
Big biz always rips the little guy.
Sad.

4 July 2021
Unprompted review
Rated 1 out of 5 stars

Partial shipments

I placed an order and had to call to find out why I had not received my order 3 weeks later. They said they were out of the clotisol but could do a partial shipment of the Bayer quad dewormer. I received a package yesterday in the mail on June 26 th with the clotisol (which they were suppose to be out of) and no Bayer quad dewormer. Guess I will be back on the phone with the company tomorrow.

27 June 2021
Unprompted review
HealthyPets.com logo

Reply from HealthyPets.com

Dear Judy,

I apologize for the discrepancy, could you please provide me the order #. I would like to see where this service breakdown has occurred.

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