Hdnl Reviews 

We've had several Amazon deliveries now that never arrived because of HDNL. If Amazon doesn't soon cancel their partnership with them my days shopping there are over. Not only are they incompetent beyond belief, they also lie, both when it comes to 'We tried to deliver' (more than once I have been in all day - no delivery - no note - nothing), and when you then speak to their customer "service"

Utterly useless. Avoid at all costs.

I'd give the ZERO stars if it were an option.

I've ordered recently 3 large items from Amazon on 24 hour delivery using HDNL. All 3 items have arrived the next day before lunch time. One item was sent to my flat which is on a brand new estate and I normally always have to give the courier directions when they get onto the estate. However the HDNL driver found the flat no problem and even came to the front door of the flat instead of ringing the buzzer outside. The last item I had delivered was to my parents house just outside of Cambridge. It's on the high street and not that easy to find being that the houses arn't numbered. Again, the driver came at 11am with no problems. Looking at all the bad reviews maybe it's certain depots which are causing a majority of the problems. I can say that I have never had a problem with orders coming from their Ipswich or Hitchin depots. I've always received a good service from HDNL and hopefully it will stay that way as I buy a lot of bulky items from Amazon.

There should be laws or regulations that monitor such incompetent and fraudulent practices perpetuated by this stupid company. Its been 5 days now and I still haven't gotten my next day delivery package. The same message has been on the tracker for four days. I called their office and was told they would send an email to the depot and that they didn't have a number to that depot? Mental I tell you

6 weeks ago i ordered my wedding dress off ebay for our wedding on 11th june this year.i was told 4 weeks for delivery.when it did not arrive on the date we were given my fiance contacted the seller and was told that it would arrive by april 15th which is a sunday so not likely!we then recieved an email a week later with a tracking number and told it had been shipped.it has now finally reached liverpool but i have found out the courier company is hdnl.slightly worried about this as reviews of this company have been dreadful.i also heard that they have been taken over by yodel here in belfast????im not sure about this but it is slightly comforting as i am an avon rep and have yet to have a bad experience with yodel.can anyone tell me if this is true?have tried contacting them but so far i have gotten nowhere.

I was asked by my daughter to sit in her flat and wait for a delivery from your company. The tracking reference was 8410207460641 and according to the log it was loaded on to the van in Bristol at 10:33 today 12/4/12 and by 19:22 it was back in the Bristol depot with no apparent attempt to deliver the parcel. This means it was on the van for almost 9hrs and there is no reason why it was returned to the depot undelivered. This follows on from the fact it should have been delivered on the 11/4/12 but sat in the Bristol depot all day. Your web site gives the impression that you are a firm which is forward thinking in deliverys to customers but I would not agree

I ordered a DVD with Amazon Prime with a 1 day guaranteed delivery. I didn't get the parcel but on their tracking system the package is marked as delivered?!?!? Where? Because it wasn't delivered to me. Amazon WHY OH WHY YOU HAVE TO USE THEM??? I have cancelled my Prime membership, what a load of rubbish.

Ordered some DVD's from Amazon for next day delivery on Fri 30th April. Home Delivery Network website shows them checked in at 22:30 that evening. Nothing since - it's now 3pm Weds 4th.

Called their 10p per min 'helpline' - told that there is a problem. Would not give me a date when I can expect to receive the items.

Completely rubbish company. I can't understand why Amazon would use such cowboys. I won't be buying from Amazon again till they get rid.

I wish I could leave - stars, as these clowns take the biscuit.

Never have I ever come across such a bunch of jokers as these lot.

Why, oh why do Amazon use these fools.

WAKE UP AMAZON!!!!!!!!!

These guys are deffo the worst courier drivers going. I refuse to buy any goods that use these guys.

HDNL are the most useless delivery company to ever have existed. I ordered a product from Amazon, then my heart sank when I found out HDNL was the carrier. Goods marked as "delivered" on the website tracking page, just who it is was delivered too is anyones guess

My delivery was next day service and I should receive by 5th of March 2012. I received it on the specified date. I expecteed they will deliver in the morning like royalmail and parcel force, but i received while I was reading this page.

Whenever HDNL has to deliver my Amazon orders, I have to ask myself why the heck Amazon insists on using them?! They almost always miss the delivery day, even when it is next day delivery. They almost never leave a card and always seem to update their system to claim they attempted delivery.

This company is utter rubbish and I would never use them willingly Avoid these unprofessional, incompetent IDIOTS!

Wasted 3 days of my life waiting for a delivery you sent to wrong depot and just left it there as you couldn't get hold of anyone at that depot even though I rang 3 times. Well good luck to river island retrieving it as I've got a refund as I refuse to wait because yodel are run so poorly.

Ps I really do hate you :)

Have stopped buying from Amazon, unfortunately finding out the hard way that some other suppliers will use them too. Its a miracle this company even exists, i urge all of you to complain to watchdog in the hope that they can be made an example of.

Booked a parcel that was needed next day on 24 hour service to be collected from home. Parcel collected and thought job done. Didn't turn up next day, or day after that, but on third day. Complained to get money back and was told by stroppy woman, all home deliveries are on 3 day service. Why is that not on the site? Wouldn't refund money as delivered parcel.
24 hours = 3 days and that's ok - only in the land of the parcel delivery networks.
I suppose I should be thankful it arrived in one piece ...

The driver claimed "no one was in" even though someone was in all day awaiting a delivery, he didn't even put a card through the door, he just noted it on their own system, so we only knew what was going on when we contacted the company we bought from, as HDNL don't even give you a customer service number to contact.

Parcel supposed to be here on 5th still waiting, havent even tried to deliver, just decided that they cant deliver to my address and have had the common decency to phone or email me too tell me. I cannot believe that anyone company could do this. HDNL should be embarrassed to have 'Putting the customer 1st' on their truck, because they obviously dont care!

HDNL is the worst delivery company I have ever come across. Unfortunately some companies I order from do not specify which courier they use and I often have the unfortunate luck to have HDNL for some of my orders. About 75% of the time, I am left infuriated with how the parcels are left at my house. I've parcels containing electric items thrown over my 6 foot garden fence, parcels wedged into my gas meter box, parcels left in my recycling bin which was 3/4 full with garden cuttings and rotting vegetables, one time my wife had forgotten to lock her car and the parcel had been left in the drivers footwell (this is something I'm completely baffled about, do delivery drivers go around checking whether car doors are open for the houses they are attempting delivery at??), I've had parcels left with complete strangers (it's amazing that delivery drivers think that just because they live a few houses away, that they can't be strangers), I've even had a parcel left behind my car and without having a note left (car had been unused for a number of days and only after moving it did I find the parcel there. The parcel were chocolates which could have been ruined as they were out in the rain). I really hate HDNL and make it a point to complain to the company I order from (e.g. Amazon, John Lewis etc), whenever they use HDNL. HDNL's customer service is ridiculous as they have no quality control and the delivery drivers do not seem accountable to anyone.

Absolute worst courier company I have ever come across. My parcel has been on the van 3 times and every time returned to the depot, and every time I was in all day.

I am planning on a trip to the depot tomorrow. 25 miles, away to pick up a next day delivery item 10 days later than expected.

I will not be using Amazon again anytime soon, unless it states that they use Royal Mail.