Hdnl Reviews 

A huge thank you to Ammar and Francis for delivering my new sofa on Saturday (27/06/2026).

I live on the second floor with no lift, and they carried the sofa all the way up before carefully manoeuvring it through my very narrow hallway into the living room. It definitely wasn’t an easy job, especially with the incredibly hot weather.

Despite the challenging conditions, they were friendly, professional, and in great spirits from start to finish. Their positive attitude and sense of humour made the whole experience so much less stressful.

I’m genuinely grateful for all their hard work and couldn’t have asked for a better delivery team. They are a real credit to the company. Thank you both!

Dunelm delivery of a sofa in Manchester - Graham and Ollie were fantastic! Went above and beyond thank you so much.

When I heard this company was delivering a rug to me just before Christmas I checked the reviews to see they had a majority of one star reviews so was very worried. We’ve had many missed deliveries from Evri and Royal Mail this week. As it happens, the rug was delivered on the day promised. I was texted a one hour time slot earlier in the day which was adhered to. My house is notoriously difficult for parking and many delivery drivers do not even attempt delivery, however the driver phoned me and we arranged a suitable place for them to stop. Many other people have clearly had a very different experience, but credit where it’s due, this delivery was issue free and there was great communication.

Ordered furnitures for 2 flats from Dunelm - got email that delivery will take place on 5.7.24. Waited all day and then got a text in the evening that delivery will not take place and it will be re arranged. What utter nonsense. Will avoid Dunelm in the future. Items purchased and delivered by John Lewis came without fuss and they even took away the packaging for me. To date I have not been told when re delivery will take place. Will have to call and then waste another day for delivery.

Driver clearly lying about attempted delivery, he insists he knocked on door. Despite us being flat 1 we are on top floor. He knocked on downstairs entrance door in multiple flats building? Please make it make sense.

HDN recently delivered my Dunelm order. I was quite worried given the bad reviews. All I can say is they were great. I was given a time slot the night before and then they rang an hour before delivery. They arrived on time and were very pleasant. Order was in perfect condition.

Useless delivery company never received our sette on the day we should have AVOID

Driver Alan went above and beyond, part of my order from Dunelm today was missing, Alan personally came back to deliver this outside of his working hours. He is a huge credit to your company.

Used to work for them. The billionaire Barclay brothers owned it then. The bosses treated us like scum. We lost all bonuses and pay rises. Minimum wage staff and billionaire owners. Scum.

Our delivery of garden furniture was set for yesterday. We were supposed to be notified of a time slot in the morning. We got nothing! And our delivery never arrived. Tracking is still showing in warehouse. Whats going on hdn?

New delivery slot set for tuesday. Lets see if it arrives

What can I say, absolutely rubbish service, delivery doesn't come when they say it will, they don't call as arranged, and so on and so on. Must be Yodel in disguise. I would recommend Royal Mail, no problems with them.

This company is useless. They called at our home early one morning, a chap knocked on our UPVC door instead of ringing the door bell so we didn't hear it and missed the delivery. Even our Dog didn't hear him call, that's how timidly he knocked on our door.

They re-arranged delivery for 7 days later even phoning us to confirm it then didn't bother to turn up. They are a waste of space!

Claim that an address is invalid. They don't call the addressee when they have the phone number to help find the house. Customer Service is unavailable on their Chat service for over 4 hours! Amazon think twice before you send stuff via them... use the Royal Mail!

Well the sheer quantum of woeful reviews on this site should tell you something. This company is truly woeful. How hard can it be, in 2016, to have an effective IT system, to do things like text a customer to confirm a delivery window, to allow effective tracking (rather than at best, questionable data), to have a workforce who don't trash your items and actually bother to attempt to deliver (the number of times there is someone at the property and yet a delivery is claimed - despite no calling card...) - basically, do any of the things one might design a delivery service, if you were thinking about how to run one.

I use all kinds of delivery services. These are the only ones I have trouble with. Woeful. Multiple no shows. Multiple times where they claim a delivery attempt (despite there being 24/7 concierge in my building) and no calling cards. Multiple times where item has arrived with significant damage. Woefully slow. No emails/texts/anything to give you any idea of a delivery date, time window. Customer service - completely un-contactable.

The directors of this business should be ashamed. It is a woeful company.

I ordered a phone from Studio catalogue in Dec 2010, HDNL claim the phone was delivered to a neighbours house when I didn't give such instructions to them to do so.

I visited the neighbours house about 3x to ask for the parcel, neighbour claimed nothing was delivered to him and even warned me never to return to his door for such silly reason. I reported to Studio, they said I should sort it out with delivery company because it has been dispatched from them.

After 2 weeks, we were unable to locate the parcel, I told HDNL I do not need the phone again, they should return it to Studio as I was travelling abroad to study, so I move out of the property and country 2nd week of January 2011.

May 2016, I applied for a mortgage and was refused due to a default on my credit file by a debt recovery agency on behalf of Studio catalogue.

It is so painful that I have to pay for their incompetence this way 5 years after. This is the worst delivery company in the UK.

Am trying to seek a legal advice about this at the moment and I wish I can get them pay for this. I still have all emails I exchange with them that year

Garden furniture was ordered from Amazon 6 days ago.
We waited in today for delivery. At 5.30 after contacting Amazon we were told that they could not deliver a distance of 45 miles from the depot holding the furniture for a further 7 days!
13 day UK delivery, no thanks.

Never trust this company! they lied about had my amazon order delivered!

Watched the delivery driver pull up in front of my house, get out of his van, mess around in the back of the van for 7 minutes and then get back in his van and drive away. According to the company they couldn't access my property as it is part of a gated community - in a town with 0 gated communities.

Is a prerequisite that you have to be an absolutely incompetent moron to get a job with this company?

As many reviews here, I ordered from Amazon UK using prime, and my item was dispatched promtly on the same evening by Amazon. The item was handed over to this company which lost it and provided 0 communication about the issue either to me or let alone Amazon for a whole week, with whom I was communicating with regarding the issue. Obviously Amazon need to stop using a company with this kind of track record.

How can they damage an oak bed frame so badly it can't be delivered !! Actually watching the TV programme about Yodel you can see why! Avoid, Amazon please!