Hdnl Reviews 

Like everyone else. Complete liars!! Said they attempted delivery and left a card. They didnt. I even left a note on the gate saying call this number as i live in a gated community. But their drivers have no phones apparently and their office has no way of contacting them to pass on any instructions.

If you really really hate someone, then use this company to send them a parcel.

Arranged to have a parcel redelivered on Saturday AM as promised. Had a call from a lady telling me this was not happening and could Now only deliver next week (Xmas week) that would be OK apart from I go away on Sunday. These clowns have effectively ruined my sons Xmas. I will never use these idiots or Amazon if they continue to use the services of these liers. I hope your proud

They lost my "next day" Amazon purchase, and didn't report this back to Amazon, I had to chase for refund. Tracking showed dellivered to Hatfield depot, then .... nothing. Amazon phoned them when I chased, at which point (over a week in) HDNL admitted it was lost, I am guessing stolen.

Supposedly left for delivery over 36 hours ago from a location about a 40 minute drive away

It's a shame I have to give even one star in this review! I wish there were 'minus' stars. This has to be the worst delivery company I have come across. Totally and utterly failed to deliver a parcel, despite having my telephone number to call me if there was a problem. They didn't ring the doorbell. I waited in all day for a package, only to then receive an email saying this company had attempted, but failed, to deliver and that a card had been left. Unfortunately NO card was left, so I didn't have a tracking/parcel number so that they could locate the parcel. Attempting a re-delivery also proved to be too much hassle for them. I would avoid this delivery company like the plague, and if you are having a package delivered by them then good luck to you!!

Birmingham- Sandwell Van.

Received my TV with no issues at all- It was during lunch so it was slightly inconvenient to stay home and receive it, but I'm happy to do so. The Sandwell Van bloke who always delivers to me is lovely. Always calls before he arrives and makes sure I'm home, and very polite as well.

Every time I had concerns about delivery by Yodel it has arrived safely and efficiently.

However, it is very difficult to get a hold of Yodel customer support, and while I have never had to use them, I imagine it wouldn't be easy trying to get a redelivery.

I wish I'd known this site and the fact that Amazon only has HDNL / Yodel as provider for their heavy good even for the prime service. The 1st time I've waited 5 days without any useful feedback from HDNL. They didn't bother coming to my place or leaving one of their cards. What surprised me was the fact, that they seemed to be driving my delivery from one of their depots to another 4 times. Maybe someone wanted to watch TV there, because that's what I'd ordered. To top it, they then even provided the feedback that I'd rejected the delivery at a time when I was clearly at work on day 6 after the promised delivery. I highly doubt they even tried a delivery then, because there was no card in my letter box.

After talking to Amazon again, I was stupid enough to give HDNL them a 2nd chance. This time with "priority" delivery. Again nothing happened for 2 days, the only change was that my package arrived in their depot at 4am in the morning when the delivery should have happened, but then no status update came for 2 days. After this I had enough and ordered the TV elsewhere.

It nicely arrived the next day, being delivered by a different company - Expert Delivery. Those guys where real professionals - they rang about an hour before they arrived, were very friendly and came within the promised time window. My advise is, when you are considering to get heavy goods, verify the delivery provider beforehand and chose someone who doesn't use Yodel / HDNL.

Tracking said attempted delivery and left card - Farnborough Van. The consignee is a 24/7 business. They also know the Farnborough Van - it is a little silver private car that goes around absolutely rammed with parcels. Delivery is promised for today but nobody is holding their breath! Perhaps Amazon could find a bit out of their non-taxed UK profits to use a better delivery service.

Unbelievably bad. Will claim attempted delivery when none has been attempted. Have had several occasions when Amazon have used this firm and they have simply returned the goods to Amazon, claiming they have attempted a delivery, when there has been no such attempt and no contact - no doubt charging Amazon for the attempt! In my opinion its a scam and they should be investigated and put out of business - the sooner the better. My advice is to steer well clear as they are a cowboy outfit.

The worst parcel delivery service out there! They left a note at my house with handwriting that needs a forensic expert to understand! Plus no more information on how to follow up and barely half the card filled out! Then i called Yodel directly and managed to rearrange a re delivery...parcel never came. After further investigation found out that the driver kept the parcel in his van and he kept delivering outside the days that i had specified. After the parcel got damaged by him he then delivered it to the depot to return to sender! All that and no communication whatsoever! Pathetic!

Yodel voted worst parcel delivery service for second year running,
bet they get the award for the 3rd year running too.....

The worst delivery company ever - they threw my parcel into my yard because I wasn't in at the time of delivery. This damaged items in my yard. First-line customer service were peabrained and it was not until I got through to a management staff member that any intelligence came from the company at all. In all fairness, this management individual did all she could to help, but if the delivery driver and the original CS adviser hadn't been so thoughtless and dull, I wouldn't have had to get through to her in the first place.

AVOID YODEL / HOME DELIVERY NETWORK AT ALL COSTS

This company should be shutdown, banned from ever delivering again. In a nutshell, they never manage to deliver anything on time, EVER.

Their customer service team couldn't care less about you and give you attitude on the phone as though you shouldn't even be questioning how terrible their service is, or following up on your parcel!

I received a text stating my parcel will be delivered on Friday February 20 between 13.30 - 17.30, waited in all afternoon, parcel failed to arrive, contacted the on Friday Evening, they said they had a breakdown and it might be delivered on Saturday or the following Monday. After contacting them, they now say my parcel is back at the depot, waiting for me to contact them. I asked them why they did not let me know, they didn't give me an answer. Its now Friday February 27, a week later, received a text stating it will arrive between 13.30 - 1730. Parcel failed to arrive again. Contacted Hdnl, they said they would phone me back, but they never did. Contacted Amazon, they sent another item by another carrier DPD.
Its about time Amazon ditched Hdnl.

I have been waiting for a bed base now for 6 weeks, should of arrived 26th January, its now 19th Feb, yesterday was the new delivery date.
They said they tried to deliver last month, said they put a card in the door, NO THEY DIDNT then they said they had tried to contact me on numerous occasions, NO THEY HADNT, I have tried to get this sorted, but so far nothing. I will give them until Monday to resolve this, both the delivery co and amazon, if nothing by then I shall cancel the order get my money back and never use amazon again. HDNL is giving amazon a very bad name

Why Amazon still uses this company is beyond me. After ordering a super expensive laptop, they at first delivered to the wrong address, they then rectified this by picking it up and then delivered it to the wrong address. They then told Amazon it had been correctly delivered when challenged they said they had sent it back to Amazon! I wont use Amazon again until they review there delivery company!!!

Going by reviews I wasn't expecting to get the parcel in time for Christmas. Tracked it online, delivered early but when I was out. A note was left informing me that the parcel had been left with a neighbour.

No problems and quick delivery - was really pleased with the service.

Ordered from Amazon nice and early last month in November! Oh dear wondering what happened to my parcel, look up tracking information to my horror it was HDNL/Yodel.. You can guess what happened next. They claim not to be able to get access to my front door! Well it would help if you turn up in the town let alone street where my address is. Of course I complained to Amazon on Saturday, as Yodel/HDNL have had my parcel according to the tracking information for over a week. The Amazon Customer Rep assured me that they would deliver on Monday. So I take the day off, just to make sure I look up the tracking info in the morning and Yodel claim to have left a card Sunday Evening when they are closed!! And I need to contact Yodel/HDNL to arrange another delivery time by phoning their premium rate line NO THANKS!! They not open Sunday bunch of lying gits!! Phoned Amazon forget the Order of £193.00 It's Cancelled. Just so I don't have deal with these useless idiots Yodel/HDNL. If Amazon insist on using these bunch of idiots I'm shopping else where!!! Amazon use Royal Mail or even DPD!

Waited in for a delivery from this company for several days as I really needed the items to complete a project. Complained to Amazon who chased up Yodel and received a promise that the item would be delivered that day. Yodel failed to keep its promise.

Frankly given the, generally, negative reviews this courier company generates on Trustpilot I'm amazed a world-class business like Amazon continues to put its reputation in the hands of such an incompetent 'delivery' service.

Amazon sent latest grocery order with HDNL, following repeated problems with Royal Mail snooping and searching my parcels in Belfast without any judicial warrant (15 parcels this year alone) before delivering several weeks later in an appalling state.

HDNL promptly delivered very large box, unopened and in excellent condition - something Royal Mail appear no longer willing - or able - to do.