Harvey Donaldson & Gibson Chartered Surveyors Reviews 

154
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally polite, friendly, and professional during all property visits. People often mention that communications are clear and reassuring, making the entire procedure completely seamless. Consumers note that the overall service provided is very prompt, highly efficient, and completely stress-free. Some reviewers were not happy with the service, mentioning rude staff behavior and a noticeable lack of proper professional knowledge during some property inspections. Additionally, a few people experienced extended waiting times and encountered frustrating issues involving defensive communication and inaccurate document evaluations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, efficient, and... See more

Service

Users describe positive interactions with service, highlighting friendly, prompt, and efficient surveyors who... See more

Response time

People report positive experiences with response time, highlighting prompt and super efficient communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thank you to Donna Shields, who came to our house to complete the Home Survey on our property. She made the whole experience easy and very straightforward by informing us exactly what it entaile... See more

Rated 5 out of 5 stars

Had a really positive experience with Harvey, Donaldson & Gibson during my remortgage valuation. John, the surveyor, was great—friendly, helpful, and very respectful of my home. He explained everythin... See more

Rated 5 out of 5 stars

India was efficient, polite and friendly. Survey was carrried out with no disruption to ourselves. Loved that we were able to track progress online and that we had access to view at all times.

Rated 5 out of 5 stars

Your speed in getting it booked in, done and written. India who came and completed it was very kind, highly professional and very reassuring. She explained and answered all my queries which I found... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

154 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(154)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worked with this firm in carrying out a…

Worked with this firm in carrying out a home buyers report, and Andrew came to carryout a valuation. He did a very thorough job in ascertaining with his cladding department as to what the category would be for the main walls, and was diligent in carrying out the appropriate checks in advance and liaising with me through the process.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service provided

Daniel was very professional and thorough with his inspection of the property. He was polite and kept us informed of what he was doing and what he was saying about the property. The report was produced the same day which was very helpful. We were very pleased with the service.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and thorough

Gosia and Hannah arrived in given time slot and were very thorough and professional with minimal intrusion. Report was completed to our satisfaction with expected valuation.

16 July 2025
Rated 5 out of 5 stars

Excellent Service

Daniel carried out a home report survey at my property and from start to finish it was hassle free and so thorough. He was polite, corteous and really took the time to carry out his inspection and then explain to me his findings in great detail. From the start the company have been in regular contact and were a pleasure to deal with.

21 July 2025
Unprompted review
Rated 1 out of 5 stars

Came out to do our home report and was…

Came out to do our home report and was that worried about getting sued for over valuing a property that they've actually undervalued ours by a good 5 or 10 thousand . Potentially very costly .Overly cautious. Avoid!

10 July 2025
Unprompted review
Rated 4 out of 5 stars

Home Report

The online questionnaire needs some free text further information boxes. Several questions are not just binary answers but you can only answer yes or no...

4 July 2025
Rated 5 out of 5 stars

HDG and staff

Morning

we have been using your company for many years now. I find it very easy to communicate with your staff. The staff (Francis, Nikki and Keith) are always very easy to talk with and will go out of their way to help you.

our last dealings with HDG see by date

5 June 2025

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