Harvey Donaldson & Gibson Chartered Surveyors Reviews 

154
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally polite, friendly, and professional during all property visits. People often mention that communications are clear and reassuring, making the entire procedure completely seamless. Consumers note that the overall service provided is very prompt, highly efficient, and completely stress-free. Some reviewers were not happy with the service, mentioning rude staff behavior and a noticeable lack of proper professional knowledge during some property inspections. Additionally, a few people experienced extended waiting times and encountered frustrating issues involving defensive communication and inaccurate document evaluations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, efficient, and... See more

Service

Users describe positive interactions with service, highlighting friendly, prompt, and efficient surveyors who... See more

Response time

People report positive experiences with response time, highlighting prompt and super efficient communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thank you to Donna Shields, who came to our house to complete the Home Survey on our property. She made the whole experience easy and very straightforward by informing us exactly what it entaile... See more

Rated 5 out of 5 stars

Had a really positive experience with Harvey, Donaldson & Gibson during my remortgage valuation. John, the surveyor, was great—friendly, helpful, and very respectful of my home. He explained everythin... See more

Rated 5 out of 5 stars

India was efficient, polite and friendly. Survey was carrried out with no disruption to ourselves. Loved that we were able to track progress online and that we had access to view at all times.

Rated 5 out of 5 stars

Your speed in getting it booked in, done and written. India who came and completed it was very kind, highly professional and very reassuring. She explained and answered all my queries which I found... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

154 reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(154)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and friendly service

Had a really positive experience with Harvey, Donaldson & Gibson during my remortgage valuation. John, the surveyor, was great—friendly, helpful, and very respectful of my home. He explained everything clearly and made the whole process easy and stress-free. Would definitely recommend their service.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Poor Experience, Costly Error Avoided

I had a very disappointing experience with Harvey Donaldson & Gibson. The surveyor who visited my fully refurbished home was quite rude and abrupt throughout the inspection. To make matters worse, the valuation they gave was significantly below what the property was worth.

When I raised my concerns, the manager refused to take my call, which only added to the frustration. I had to go to great lengths to get in touch with a director directly via email. After a lot of back and forth, I was eventually issued a full refund, but only after a considerable amount of time and persistence.

I then had my property valued by a different company, and they came in £12,500 higher than Harvey Donaldson & Gibson’s figure. I went on to sell my home and achieved this higher price. Had I relied on the original valuation, I would have lost that money, as most buyers cannot afford to pay far over the home report value in Scotland.

Would not recommend. Poor service, poor attitude, and a poor outcome

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Home report

Home report was carried out in a very professional manner and communications between myself and stuart was excellent.

25 September 2025
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Harvey Donaldson & Gibson. The report was completed quickly, communication throughout the process was clear and professional, which made everything straightforward and stress-free. The staff were knowledgeable, approachable, and clearly very experienced in their field. I felt confident in the advice provided and would not hesitate to recommend their services to anyone.

1 August 2025
Unprompted review

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