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Rated 1 out of 5 stars

It's fine when it works, but if it decides to randomly mark you as a robot then you are screwed. I've just spent 15 minutes trying to solve their trash captchas until I completely gave up. And their "... See more

Rated 1 out of 5 stars

The worst Captcha system ever created! hCaptcha has blurry, grainy, pixelated, messy pictures that will confuse you to oblivion. Working through an hCaptcha test is frustrating and time consuming.... See more

Rated 1 out of 5 stars

Terrible. Their accessibility option is anything but accessible and makes you run in circles but never actually does what it's supposed to do. Forget trying to solve these things, it's laggy doesn't m... See more

Rated 1 out of 5 stars

hCaptcha is now infesting Epic Games purchases. It is the worst nonsense I've ever saw in my entire life. I've been through a lot of these bs captcha functions in my life, I'm someone who is using t... See more

Company details

  1. Software Company
  2. also in
  3. Computer Security Service
  4. Software Vendor

Information provided by various external sources

Do you use a captcha to keep out bots? hCaptcha is a drop-in replacement for reCAPTCHA that earns website owners money and helps companies get their data labeled.


Contact info

1.2

Bad

TrustScore 1 out of 5

114 reviews

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No history of asking for reviews

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1.2

All reviews

(114)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Garbage

I wish who ever made and thought of this garbage is punished for all eternity solving their creation lol! This is a useless delay and a waste of my time!

17 December 2021
Unprompted review
Rated 1 out of 5 stars

I am no longer able to access E-bay due to hCaptcha

I am no longer able to access E-bay because of hCaptcha and will no longer be able to purchase from E-bay sellers. It runs me around in circles, keeps issuing new challenges, and eventually tells me my computer has made too many attempts. In any event, little kids like to solve picture games and adults like to get their business done.

Even worse, half the pictures look like they were fingerpainted by a toddler and cannot be made out.

If I cannot resolve this with E-bay so I can access my account, I will need to discontinue buying and selling there which is unfortunate because it's otherwise a good system. E-bay used very poor judgment in implementing this and I am effectively locked out of my account thanks to hCaptcha. Amazon is often more expensive but I cannot afford to waste my time on this.

UPDATE: hCaptcha appears to be more than just an anti-bot "security" feature, it looks like a scheme to monetize time wasted by users who have to deal with it--that is, to obtain unpaid services from web site visitors. From hCaptcha's own Web site as of Dec. 14 2021, "When you use hCaptcha, companies bid on the work your users do as they prove their humanity. You get the rewards." I do not perform unpaid work so others can profit from it. Neither should you. hCaptcha should be an automatic disqualifier for any site that uses it. If I run into it I will abandon my online shopping cart if I have one, tell the web site owner why, and write the web site a 1-star review on relevant rating sites.

13 December 2021
Unprompted review
Rated 1 out of 5 stars

Really?

Really?! Today it took nearly 20 attempts to place an order on ebay, because this rubbish does not work!
Tiny, blurred pictures which no one can recognize. And even if it was clear eventually, the programme did not accept my choice. Annoying rubbish!!!

26 November 2021
Unprompted review
Rated 1 out of 5 stars

Not a true reCAPTCHA replacement

At first glance, you would think this is a valid replacement for Google's reCAPTCHA with how they positioned themselves, with Cloudflare and many other services moving over.

The basic system is just alright, but will always ask users to complete challenges (which admittedly have gotten better over time, but are still lacking). The only thing it has going for it is a better, more transparent user privacy policy.

No-CAPTCHA and passive modes aren't a thing and are only available with BotStop for at least $999/month. Also, the widget is filled to the brim with links to hCaptcha. Any misclick will make users end up on their website. No white-labeling available.

Basically, hCaptcha is an advertisement for BotStop, posing as a complete reCAPTCHA alternative while offering only a third of the feature set at the same price/for free.

30 October 2021
Unprompted review
Rated 1 out of 5 stars

Worse than a Virus

Do you want to annoy your customers? Every link on your website will require them to go through a captcha prompt.
E.g. Next page, captcha. Add to cart, captcha. Login, captcha. Logout, captcha. Customer support, captcha.

Wouldn't recommend. Lost a lot of customers just because of this.

It's worse than a virus.

27 September 2021
Unprompted review
Rated 1 out of 5 stars

bruh

success rate is way lower than regular recaptcha, also you need to give them your email for accessibility options???

10 September 2021
Unprompted review
Rated 1 out of 5 stars

I hate this system so much

I hate this system so much, it ALWAYS asks you to check for trucks or planes. It's starting to be used in so many websites that it's unavoidable to have to pick a f'in truck or a plane.....like ugh it's ultra annoying and even made me stop using some sites for the inconvenience.

7 September 2021
Unprompted review
Rated 1 out of 5 stars

Absolut trash

It's fine when it works, but if it decides to randomly mark you as a robot then you are screwed. I've just spent 15 minutes trying to solve their trash captchas until I completely gave up. And their "accessibility" options? Computers are hard enough to use for people with disabilities, hCaptcha response to that is: Let's see if we can make it deliberately impossible.

31 August 2021
Unprompted review

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